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Terry Cullen Southlake Chevrolet

Jonesboro, GA

3.3
197 Reviews

1250 Battlecreek Road

Jonesboro, GA

30236

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Showing 197 reviews

April 18, 2024

I had a scheduled appointment for a simple Oil Change. I arrive at 1:25pm for a 1:30pm appointment. Service Advisor Kristi was great with checking me in for my appointment. My car sat right where i left i More

by lexpough
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
kristi
Apr 20, 2024 -

Terry Cullen Southlake Chevrolet responded

Hi Kelvin - I am sorry for the delay on your oil change. Our goal is to get everyone out in under an hour but clearly was not the case with your visit. Your next oil change is on us, simply print this off and present it to the cashier and she can handle it from there. Again, so sorry for the delay, and if you need anything else at all please do not hesitate to get in touch. Thanks, Drew Cullen

April 15, 2024

Chris Turner assisted us with our purchase at Terry Cullen Southlake Chevrolet. He was a very honest and informative salesperson who facilitated an exceptional buying experience for my family and I. I More

by Pam
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Turner
Apr 19, 2024 -

Terry Cullen Southlake Chevrolet responded

Pam, we are very happy to have provided you with such a positive experience! Thank you again for choosing Terry Cullen Southlake Chevrolet INC. and we hope to see you again.

April 13, 2024

**A Seamless and Thrilling Experience: My Journey with Terry Cullen SouthLake** From the moment I stepped onto the lot at Terry Cullen SouthLake, I knew I was in for a different kind of car-buying expe More

by ttolusso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reginald Ransom aka Noble
Apr 15, 2024 -

Terry Cullen Southlake Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks for the recommendation, and have an amazing day!

April 06, 2024

1. Pricing was a small issue since it’s inevitably out of my control what you all charge for services. It wasn’t too much of a complaint there besides c More

by Tra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
D’Marrio
Apr 08, 2024 -

Terry Cullen Southlake Chevrolet responded

We regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to our Service Manager, Lee Powell, at (770) 968-4444 at your earliest convenience to discuss how we can turn your experience into a positive one.

March 18, 2024

This dealers asked my son to get his weed & gun out of the vehicle. I called them an the owner stated he asks his employees to do so. More

by Tanikka17
Recommend Dealer
No
Employees Worked With
Jeff Banker, Stanley Watkins, Diane Mullins, Lee Powell, Jeff Taylor
Mar 21, 2024 -

Terry Cullen Southlake Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (770) 968-4444 when you have a chance. Thank you, and we look forward to hearing from you.

March 10, 2024

This is not the 1st. car we purchased from here. All went well. Thanks so much. More

by djmcday
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nobal - Thanks
Mar 12, 2024 -

Terry Cullen Southlake Chevrolet responded

Thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 09, 2024

I would never bring my vehicle back 2 you all service was TERRIBLE!!! The tech left oil all over my hood and steering wheel and oil was spilled on my engine the smoke was ridiculous never again Terry Cullen More

by Tatiana329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beverly Brown
Mar 13, 2024 -

Terry Cullen Southlake Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Manager, Lee Powell, at (770) 968-4444 to discuss your concerns, as your satisfaction is of utmost importance to us.

Mar 15, 2024 -

Terry Cullen Southlake Chevrolet responded

Hi Tatiana - I am very sorry to hear about your experience with us. I can only imagine how frustrating it is to get your vehicle back and have it in a sloppy condition. I have asked our service team to reach out to you as well, but I would like to get your vehicle in here for a complimentary detail so we can get your vehicle looking nice and clean. Please email me at drew.cullen@terrycullen.com so we can get this setup for you and again I am so sorry and embarrassed to see we left your car in this condition. Thanks, Drew Cullen

January 25, 2024

I had work done on my Honda after an accident. I am very happy I decided to go with Terry Cullen the work was done great and the customer service was top notch !!!!!! More

by Antonio.calvillo0928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie delarosa
Jan 29, 2024 -

Terry Cullen Southlake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC.. We sincerely value your business and look forward to your next visit!

January 17, 2024

Kristi was the service rep that took care of me. . She had a very friendly attitude and assured me that my oil change and tire rotation would take an hour. I was very impressed when my car was ready More

by mariniglover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi
Jan 19, 2024 -

Terry Cullen Southlake Chevrolet responded

We're happy you found Kristi to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC.. Please don't hesitate to reach out to us if there's anything more we can do!

January 04, 2024

I would absolutely give this dealership a five star 10 out of 10 amazing service Miss Jackie in the collision center is so Sweet and helpful. So informative. More

by delarosaj33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacki
Jan 06, 2024 -

Terry Cullen Southlake Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope you have a great day!

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