Terry Cullen Southlake Chevrolet

Paid too much to have car misdiagnosed Took my car into the dealership because the brake lights came on while driving and would go off after pressing the brake. "Specialist" said I needed Took my car into the dealership because the brake lights came on while driving and would go off after pressing the brake. "Specialist" said I needed to replace my brakes and would have to come out of pocket $900 to replace the ESC sensor since it came on while driving. I did my researched and googled my issue which was a recall. I eventually found out how to resolve it myself by going on youtube. So in essence I overpaid for brakes and would have overpaid for a sensor due to the lack of knowledge by the staff. I called and told the service manager and he didn't offer not one apology. I will never buy a Chevy or any car from Terry Cullen! More

The worst service ever! Beware, do not bring your car here!! Thursday May 12, 2016, I made an online appointment for 8:10 a.m. I live all the way in fairburn! I put everything that I needed done on my service o Thursday May 12, 2016, I made an online appointment for 8:10 a.m. I live all the way in fairburn! I put everything that I needed done on my service order in detail. I also requested the option to be contacted by phone if there were any issues. When I arrived at my appointed time, the cars were wrapped around the building for the service department. I parked and walked in, and Jeff was extremely rude after I stated my name and that I was there for an appointment! He told me he wasn't honoring my appointment because, they don't do them on Saturday. I showed him my confirmation, then he stated, nothing that I show him will make a difference, and that I'm wasting my breath, AND that if he was me, he would go get in line like everyone else!!!! I walked off and left. I called back to get a manager and the receptionist apologized for the bad experience, asked me to reschedule and come back Monday and talk to Lee Powell, I said okay. Get there Monday, service is worst! From 8a.m.-1:37 p.m nobody was working on my car ! They did not honored the price I was quoted on Thursday when I called. My price went from $571 to $1137 plus dollars. When I talked with service Manager Lee Powell about the treatment I received first on Saturday, he had no reaction. He just looked at me, so I got up and walked to the waiting room. After I complained about the quote I received not matching the price Stanley called Lee back but there was not much support there. Stanley and I, worked everything I wanted down to $928. I told him I need that in writing because, we had been back and fourth twice already. He wrote the final price down on his business card $928, I signed paperwork and said okay. Did I mention there are no loaner cars available? ??? Fast forward 5 1/2 hours later, no one is working on my car and I have 2 kids to pick up from elementary. I told them to pull my car back around. So, I guess Lee got wind of that decision, because he came back to talk to me. I told him I was very disastisfied, and that I had never been treated so bad, and that they sucked, and I was never coming back. I asked for Terry Cullen number so I can express my dissatisfaction. He then, offered me a demo car he was driving and brought me to his office. That ended up so disappointing! I told him that when I come back, that it's clear that Stanley has giving me a price of $928 in writing. He said about that, it's going to be $60 more dollars for the headlight and 37.97 for a harness. I told him all I was paying was $928. He had already copied my insurance and license for the demo car. He said if you don't pay for the other stuff, he won't let them fix on my car. I told him I was already paying $400 over what I was quoted and just for them to fix what I'm offering to pay for. He said well, I'll bring your car back out! I told him I wasn't about to kiss his xxx for them to fix my car! He pulled it out, I snatched the key, and went to Ivory Chevrolet, where I received excellent customer service before I even got out the car. Up front pricing, and a loaner car in 40 minutes I was gone. Oh, I forgot to tell y'all how Stanley called me a flim flam!!!! Really??? DO NOT GO TO TERRY CULLEN CHEVROLET, AT LEAST NOT FOR SERVICE, I CAN'T SPEAK ON THE SALES PART! More

Finance Mgr Inept Purchase a car and had it for 3 weeks. Received a call from the finance manager because HE made a mistake and did not look through our paperwork thoro Purchase a car and had it for 3 weeks. Received a call from the finance manager because HE made a mistake and did not look through our paperwork thoroughly and I had to return my vehicle. Totally flipped my family upside down and all he could say was sorry. The sales people there are GREAT BUT make sure you go in with your own financing so that his inability to do his job won't affect your chance at a new car! #verydisappointed More

excellent service i tried all my local dealers terry cullen southlake took the time to make my bad cresit work thanks mr. baker the place was clean as well as the ba i tried all my local dealers terry cullen southlake took the time to make my bad cresit work thanks mr. baker the place was clean as well as the bathrooms More

GREAT OWNERS! Don't think dealership owners don't get involved to make deals happen! Thanks again Terry for the help today and look forward to getting there to than Don't think dealership owners don't get involved to make deals happen! Thanks again Terry for the help today and look forward to getting there to thank you in person! More

Messed up my engine I went in for a oil change the last week of January and the first week of March my car wouldn't start. I sent my car to a shop thinking it was somethi I went in for a oil change the last week of January and the first week of March my car wouldn't start. I sent my car to a shop thinking it was something minor like a starter, however I was told my motor locked up because there was literally no oil in the motor. I called Terry Cullen and was told by Jeff to bring the car to them so they could look at it themselves, before the accept blame for my engine blowing. Once there I was told I had high mileage on a 2012 and that could be the reason, also they said just because no oil wasn't on the stick doesn't mean it wasn't in the engine. However it was confirmed there was no OIL in the car. It took them three days to even look at my car in the mean time I'm paying for a rental, so i went in and talked to the owners brother. He pulled my records and found where I didn't bring the car to them since July when I brought it in to the shop in January. I explained to him that oil was kept in my car and I had no problems with my car, no noise, no stalls, nothing. I simply brought in the car in January for an oil change and tire rotation, I was also given a print out of things wrong with the car and it said nothing. After finally doing a diagnostic they confirmed with the other shop said the engine had blown, but they refused to accept blame for it, saying the engine was bad when I came for an oil change in January. If this is the case why wasn't I having any problems, no noise and why didn't they see it when they did the oil change. Simple there was NOTHING wrong with my car, and to have NO OIL in the engine with no leaks in a span of two months is unacceptable and clearly;y their fault. The following Saturday I went with a tow-truck to pick up my truck and here comes Terry Cullen's brother with a bill for 95.00. I explained to him that I was told by them to bring in the car so they could see for themselves if it was something they caused, how could you expect me to pay you 95.00 for a problem you created. He was real nasty I told him I didn't have the money so he said I couldn't get my truck. Of course I got frustrated because my engine is blown I'm paying money I don't have for a rental and now you want to charge me for looking at my car. My voice became slightly elevated and Cullen proceeds to tell me "What You Better Do is Be Quite". After this statement I let him know you will not talk to me in that manner you can ask me to lower my voice but who are you to tell me what I better do, he then threatens to call the police. I told him to call the police because I wasn't leaving without my car especially after I was told by your team to bring in the car and they never mentioned a fee for seeing what happen since they were the last one dealing with my motor, he then gave me the key. I wouldn't recommend anyone go to this place especially if you are a woman because they will screw you over and try to talk to you like your beneath them More

The service dept ripped me off my car was cutting off while i was driving so i took it to the service center.i went on GMs website and found it was a common problem for this vehicle my car was cutting off while i was driving so i took it to the service center.i went on GMs website and found it was a common problem for this vehicle.They act like they didnt know what the problem was. Stanley Watkins told me he would charge me 95.00 for a diagnostic test i ended up paying 465.00 for just labor my total bill came to 811.00 for a part that cost 250.00 dollars. If you are a single lady dont go up their to get your car serviced unless you have a male friend that knows about cars.I have talked with six different mechanics and they all said they ripped me off. Dont do business with them they are crooks. More

Shockingly awesome! I hate trading cars, always have, same song and dance every time. I always feel like I'm trying my best not to get screwed by someone trying their har I hate trading cars, always have, same song and dance every time. I always feel like I'm trying my best not to get screwed by someone trying their hardest to screw me. Not this way at Terry Cullen Chevrolet. I drove an hour and a half to trade here, was dreading it in the worst way. I was greeted by Jeff. He was awesome and informative, not pushy at all, no high pressure here. I told them what I wanted for my trade and what I would give for their vehicle. I told them basically how much I wanted to finance not where I wanted my payment to be. Actually they didn't even ask about my payment, which is what most dealers do. They figure what you can afford and charge you whatever and stretch the payment out to meet your number. Not Jeff, not at Terry Cullen, they were straight up and I knew all aspects of my deal before I made it. Check them out , you won't regret it. More

Service Department Every time I come in with any of my cars they take real good care of me from the service department to sales including Mr. Cullen himself good work Every time I come in with any of my cars they take real good care of me from the service department to sales including Mr. Cullen himself good work guys keep up the good work. More