Tenvoorde Ford - Service Center

Customer Service - Top Notch I brought in one of my vehicles for routine maintenance (transmission flush), work was completed in a timely fashion, but something seemed strange on I brought in one of my vehicles for routine maintenance (transmission flush), work was completed in a timely fashion, but something seemed strange on my way home, I drove my vehicle the following day and still something funky, called in the following day and they said to bring it in right away to ensure no other issues. They brought it into the shop immediately and diagnosed the issue, end result which I had already looked at was the transmission fluid was a bit low just enough for the transmission to not shift properly. They topped it off, took it for another test drive and said it shifted fine now. Seems as though that when the flush was completed the machine removed more then it put back in by a 1/2 quart they said, so it was right on the edge of having enough, understandable. They were very prompt, drove it home and was happy, have put on several hundred miles since and no other issues. That's why I bring my vehicle there, they did the work, resolved any issues and end result - I'm happy and will go in again without any hesitation! More

Awesome service! Kept me updated as the service being done! Let me know as soon as it was ready to be picked up! Thank you ford for your service! service! Kept me updated as the service being done! Let me know as soon as it was ready to be picked up! Thank you ford for your service! More

Professional and Efficient Very friendly staff that answered all my questions. The waiting area was clean and comfortable. The service tech was quick and did an excellent job. Very friendly staff that answered all my questions. The waiting area was clean and comfortable. The service tech was quick and did an excellent job. I had an overall wonderful experience. More

The team was terrific The service team was very helpful. They had a number of challenges with my car, they kept me informed and when they could not complete the repair, t The service team was very helpful. They had a number of challenges with my car, they kept me informed and when they could not complete the repair, they gave me a car to use so I did not have to wait any longer. thanks, More

Service Not waiting long for oil change staff very friendly and helpful salesman very friendly and helpful and answered all my questions I have had and showed Not waiting long for oil change staff very friendly and helpful salesman very friendly and helpful and answered all my questions I have had and showed me all the options for the truck More

Wind noise I have a recently purchased 2019 F-150 that has a severe wind noise from a quartered cross wind. This noise started after about 2000 miles once all pa I have a recently purchased 2019 F-150 that has a severe wind noise from a quartered cross wind. This noise started after about 2000 miles once all parts seem to settle in. Tenvoorde Service has worked hard and tried several different approaches to fixing this including installing a complete new door seal. Their work has been fairly successful with some fine tuning needed. This has all been done with great work by Barry Jensen, the Service writer and mechanic. I had a 2015 F150 that the wind noise could never be fixed. I darn near did not buy another one due to this problem. This is not the dealers Service Center's fault. It is a design flaw by Ford Motor which is unforgiveable with all their engineers and wind tunnels. This is the sixth F-150 I have purchased since the design change. THIS IS NOT A CRITICAL REVIEW OF TENVOORDE SERVICE BUT OF A FORD MOTOR DESIGN PROBLEM. More

Oversold Called prior to coming in and spoke with a scheduler who asked a number of questions about our corporate safety recall notice. I requested a call back Called prior to coming in and spoke with a scheduler who asked a number of questions about our corporate safety recall notice. I requested a call back, but there was no response. After arrival we met with Barry, who has always been very helpful and efficient. Barry had no indication we had asked for him to call back and furthermore none of the updates we gave the scheduler were in Barry's computer. Over a two week wait to replace several steering bolts????????? Humbug! A RAV4 is in our near future. More

Very professional approach from start to finish Welcomed me and understood what I requested. Clearly explained all the work that was needed and completed. I left knowing that I could return if I h Welcomed me and understood what I requested. Clearly explained all the work that was needed and completed. I left knowing that I could return if I had any further questions or concerns. More

Went in for an oil change and tire rotation. Tom was wonderful at the front desk -- very personable and helpful. I was a bit annoyed -- when I got down the road about 7 or 8 miles, my 'check tire Tom was wonderful at the front desk -- very personable and helpful. I was a bit annoyed -- when I got down the road about 7 or 8 miles, my 'check tire pressure' light went on. It was raining very hard, but I pulled over and checked the tires -- I could see nothing wrong with them. I returned to Tenvoorde, and Tom immediately had the technician pull my van back inside and check the tires. Guess he just hadn't reset a switch after the tire rotation. All is well, it was just an inconvenience at the time. Fortunately, I wasn't on a strict time schedule that day!! More

Will never go there again for purchase or service I took my car in for a number of things. 2.5 hours later they "said" they had fixed the leak on the tire. Kept leaking to I took it somewhere else I took my car in for a number of things. 2.5 hours later they "said" they had fixed the leak on the tire. Kept leaking to I took it somewhere else and they showed me the screw that they found. Quoted me $140 to fix the visor - I fixed it myself with a screw. Horns goes off all the time on it's own - wasn't fixed. I will never take my car there again nor will I buy another car from them. More