Tenvoorde Ford - Service Center

Great Experience! Caring People! I had my 2018 Ford F-150 Rustproofed. Everyone is friendly and helpful. I love doing business with Tenvoorde Ford and I'll definitely be back! I had my 2018 Ford F-150 Rustproofed. Everyone is friendly and helpful. I love doing business with Tenvoorde Ford and I'll definitely be back! More

Worst scheduling system ever experienced. Ever. Worst scheduling system ever experienced. Multiple attempts to schedule service with their out-of-town call center. Then when we do get scheduled it Worst scheduling system ever experienced. Multiple attempts to schedule service with their out-of-town call center. Then when we do get scheduled it gets messed up by the schedulers who really know little about operations at the dealership because they are off-site. Mike Tenvoorde needs get this fixed, it is a failure of his personal leadership with his family's dealership. Thank goodness for Jim Niemuth who is so good at fixing and working though the issues created by dealership leadership attempting to save profits at the expense of customer service. How about employing local people on the phones, in St. Cloud, the community the supported your dealership for over 100 years. More

Excellent explaination of the work to be done. I received an explanation of the possible issues and the cost. There were no surprises. The representative was extremely knowledgeable. The service I received an explanation of the possible issues and the cost. There were no surprises. The representative was extremely knowledgeable. The service area has improved from past experiences years back. More

oil change Having a wheelchair accessible vehicle it was hard to get into Quicklane for an oil change without a 3-4 hour wait so making an appointment at the Ser Having a wheelchair accessible vehicle it was hard to get into Quicklane for an oil change without a 3-4 hour wait so making an appointment at the Service center was my only option. They took care of me promptly and I'm very satisfied with the service. More

The tech was very helpful and explained issues very clearly. Was a very quick and painless visit. Will definatly return and recomend this service dept. clearly. Was a very quick and painless visit. Will definatly return and recomend this service dept. More

Almost always a poor experience This review is for experiences that have taken place over the last couple of years. Almost every time I have service work done here it is a poor exper This review is for experiences that have taken place over the last couple of years. Almost every time I have service work done here it is a poor experience, including on both my personal and work vehicles. On one occasion I made an appointment weeks in advance for a recall and was told the work would take 2-3 days. When I contacted them on the third day, I was told the work hadn't even been started. On another occasion I again made an appointment several weeks in advance for a recall. I dropped by vehicle off at 6 am. I received a call after arriving home an hour later saying they didn't have the part and would not be able to get it. When I picked up my vehicle I didn't even receive an apology. On a third occasion I needed my oil pan replaced, which was under warranty. I was told it would take a day when I scheduled the appointment. When I arrived, I was told it would take two days. I had already made arrangements for the vehicle to be there only one day. I am unsure of the service advisor I dealt with on each occasion. More

Very nice to work with. Was able to fix my car and find out what the issues were. Will go back with my car if there are more issues out what the issues were. Will go back with my car if there are more issues More

Terrible! Appointment made for recall notice. Had to set up different work hours, arrange a shuttle and a ride for work and then told no recall work needed yet! Why couldn’t they tell us that at time of mak up different work hours, arrange a shuttle and a ride for work and then told no recall work needed yet! Why couldn’t they tell us that at time of making the appointment. Obviously it is in the file when it was needed. Will shop gor new service center. Very disappointed. More

It was great Nothing to say other than it was great. I will go there again when I need work to be done. They treat you like you are somebody. Nothing to say other than it was great. I will go there again when I need work to be done. They treat you like you are somebody. More

Took car in for a recall on the pasenger side airbag I attempted on 3 different occasions over several months to schedule a defective air bag replacement and in each case, the dealer refused to provide a I attempted on 3 different occasions over several months to schedule a defective air bag replacement and in each case, the dealer refused to provide a loaner car. The cards I received from Ford instructing me to replace the dangerous defective air bag stated a loaner car could be provided. Every attempt I made to schedule the service I was refused a loaner car. I need a car to get to and from work. I finally took it in during time off I had during the holiday season, when I could do with out a car for the day and walked home and walked back to retrieve my car. The service people I did interact with were very polite and the work seems to have been done well. The refusal by Tenvoorde co.to provide a loaner car is very disappointing. More