Tenvoorde Ford - Service Center

Service Department I was pleased with the professionalism of the Service Department. They kept me well informed of the work to be done and an estimate of time to repair. I was pleased with the professionalism of the Service Department. They kept me well informed of the work to be done and an estimate of time to repair. I utilized the shuttle service which was an appreciated benefit. More

Excellent Service We had received notice about some "recall" or update service on our vehicle. So we scheduled service at Tenvoorde Ford. I was told on the phone that We had received notice about some "recall" or update service on our vehicle. So we scheduled service at Tenvoorde Ford. I was told on the phone that the service work would require the vehicle to be left at the service center and to allow at least three hours for the work. The morning I brought the vehicle to the shop, I was told that the ticket said it was a drop-off service and that it would be completed as available--so it could take most of the day. I was a little disappointed because that was different than the phone conversation but the work needed to be done. I stayed at the service center and went to work on some electronic documents and emails. I was very surprised when Jesse came back to me, in less than an hour and a half, to say the work was completed and the vehicle was ready! What a thrill to have better service and efficiency than expected or anticipated! Jesse did a great job in handling/processing our service request and the technicians did a great job in getting the work done in an efficient and effective manner! We were very pleased with the outcome on the work! More

I took my van in for noise from a vibration. It still makes that noise. The person who called me said the mechanic didn’t hear it. So they offered a tire rotation and alignment. When I got my van back th makes that noise. The person who called me said the mechanic didn’t hear it. So they offered a tire rotation and alignment. When I got my van back the mechanic had stated on my paperwork that the heat shield was rattling but they didn’t fix it! Also, my low tire pressure alert has been on since they worked on my vehicle. More

All work, whether sales or service was performed professionally and courteously. Expectations were met or exceeded. Tenvoorde Ford has my current and future car related business. professionally and courteously. Expectations were met or exceeded. Tenvoorde Ford has my current and future car related business. More

Recall and oil change My recall letter said to allow a half day for service but I was in and out, including oil change, in an hour and a half! My recall letter said to allow a half day for service but I was in and out, including oil change, in an hour and a half! More

After a not so good experience, Mike and his team redeemed themselves. Thank you for that! I'm happy with the recent results and I appreciate their effort. redeemed themselves. Thank you for that! I'm happy with the recent results and I appreciate their effort. More

not happy! been there 3 times for an oil change, and to have my wireless charger fixed. and still my charger does not work. I payed 30,000$ for a 2019 edge. and no one can fix it. each time I come I have t have my wireless charger fixed. and still my charger does not work. I payed 30,000$ for a 2019 edge. and no one can fix it. each time I come I have to leave work early. and drive 60 miles one way to be told that its my phone that don't work. I even stopped at Verizon to have my phone checked out. and it works on all there chargers! also I don't understand why your company does not do system updates. what does your company do for there costumers? More

The BEST!!!! They have fixed any and all issues I had with my lease vehicle. I would not have gone anywhere else. THANKS TENVOORDE FORD!!!! with my lease vehicle. I would not have gone anywhere else. THANKS TENVOORDE FORD!!!! More