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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,215 Reviews

1,215 Reviews of Tenvoorde Ford - Service Center

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September 16, 2024

My experience is that Tenvoorde lies and exaggerates issues to try and make you spend more money. I reached out to Tenvoorde with my concerns and they ignored me. More

by reneet4444
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Erwin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin from service
Sep 17, 2024 -

Tenvoorde Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

September 16, 2024

As always Mike was courteous and mellow. Took care of the issue in modest time and had me on my way... Your whole service staff is great to work with. I believe I have dealt with all at o More

by lowell255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Tenvoorde Ford responded

Hi, Thank you for the kind words! We're glad to hear that Mike and the rest of our service team consistently provide you with great service. We appreciate your continued trust and look forward to helping you again!

September 15, 2024

They are very courtesy professional they did an excellent job on changing oil and review of the vehicle and what needs to be completed in the future More

by meyer.floyd.c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Tenvoorde Ford responded

Thank you for your feedback, Floyd! We’re glad to hear you received courteous and professional service, and that the oil change and vehicle review were handled well.

September 11, 2024

I had my vehicle in 15-days prior with the same issue. At that time they charged me to refill AC refrigerant. Then asked me to do it again 15-days later for not finding the issue. More

by RUSTYNI77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asperheim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not seeing service advisor
Sep 12, 2024 -

Tenvoorde Ford responded

Hi, I'm sorry to hear about your experience with the vehicle issue. It sounds frustrating to have to refill the AC refrigerant twice in such a short period. Car diagnostics can sometimes require a systematic approach to identify the root cause of a problem, and it's possible that the technicians initially thought the issue was resolved by refilling the refrigerant. If you would like to discuss this matter further, I recommend reaching out to the service manager, Craig Schaefer, at cschaefer@tenvoordeford.com.

September 09, 2024

First-rate customer service! I don't live in St. Cloud. I was visiting my brother when I noticed a panel cover under my car was loose. I called Tenvoorde, and they told me to bri More

by keithdudding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Tenvoorde Ford responded

Hi Keith, Thank you for your feedback! We’re thrilled to hear you received first-rate customer service and were impressed with how we handled the issue. We appreciate your kind words and would be happy to assist you anytime.

September 08, 2024

Bad experience and bad services just care about money they didn’t care my car even paid a lot of money still concerned about the service they did my car i am costumer here a long time never had like this More

by Kedir Ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asperheim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Tenvoorde Ford responded

Thank you for taking the time to visit with our service manager and for sharing your feedback with us. We truly appreciate your input and the opportunity to address any concerns you may have. Your satisfaction is our top priority, and we are committed to making improvements based on your valuable feedback. We look forward to the opportunity to serve you again in the future and to exceed your expectations. Thank you again for your visit and for helping us to improve our service.

September 04, 2024

Mike Asperhiem, is like a trusted brother when he recommends service or explains service to our vehicle. I highly trust him and his opinion on all decisions made on service to our vehicle. More

by dannel8900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Tenvoorde Ford responded

Thank you so much for your heartfelt feedback! We're thrilled to hear that Mike Asperhiem has earned your trust and provides such valuable guidance. We'll be sure to share your kind words with him. If you ever need anything else, don't hesitate to reach out—we're here for you!

September 02, 2024

dont' want to do a reply and don't appreciate it being a requirement for this survey More

by Ehsundquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Tenvoorde Ford responded

Hello, We understand and appreciate your feedback. If you have any concerns or need assistance, please feel free to reach out. Thank you for your input.

September 02, 2024

Very pleasant and professional staff. The provided rental vehicle was clean and almost new. It took an extra day to complete the warrantee repairs, but the rental that was provided made t More

by jimpflepsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Tenvoorde Ford responded

Thank you for your kind words, Jim! We’re glad to hear that you found our staff pleasant and professional, and that the rental vehicle met your expectations. We appreciate your understanding regarding the extra day needed for the repairs. If you need anything else, please don’t hesitate to reach out. Thanks again for your feedback!

September 01, 2024

Great service! Had my truck in and out in no time, plus gave me a ride to work. More

by JRJudy27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Tenvoorde Ford responded

Hi, Thank you! We’re pleased you had a great experience. We’re glad we could get your truck serviced quickly and provide a ride to work.

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