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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,244 Reviews

1,244 Reviews of Tenvoorde Ford - Service Center

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September 17, 2020

I like going into have my service work done at tenvoorde. They get me in and out quickly. My time is important and don’t have time to sit for long! More

by SMITTY61565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justinne Matthees
Sep 21, 2020 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We look forward to your next visit with us. Have a great day!

September 11, 2020

Our Mustang had a message on the dash and we didn't understand what it meant. Our tire kit needed to be looked at. The service man explained what the message meant and the result was no cost to us. More

by DDESENS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis and we are glad that our service team was there to take care of you. Thank you for your business & we look forward to serving you again in the future. Have a great day!

September 10, 2020

The service advisor explained where a previous dealer failed to properly diagnose the issue so it could have been resolved. He is very informative and knowledgeable More

by rhribryan2007
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Sep 10, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

September 06, 2020

Tenvoorde has always been nice to me & taken good care of my Mustang & I thank them for that!! Only had 1 problem that took 3 trips, but found the issue! More

by Pamvikesiouxfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

September 05, 2020

Had the truck in twice and still have screeching. Anti seize was left on my side panels from the last service. I was told the supervisor would call me about my complaints .. well that was 2 weeks ago.. More

by mergen_brad15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Niemuth
Sep 14, 2020 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We want all of our customers to leave with feeling like they've received the utmost in customer service. Please contact our service manager, Craig at cschaefer@tenvoordeford.com so we can look into this for you. Thank you.

September 04, 2020

Barry did a great job of taking care of my car, and keeping me informed of the status of the work. He also took care of the warranty work that we purchased with the car, More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Tenvoorde Ford responded

Randy, we can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future. Have a great day!

September 03, 2020

Had to take my Ford Truck to another tire service center to find out that my new tires were installed and balanced improperly at Ford quick lane service center. The tires were overloaded with rim weights. More

by wasnalas
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grant Clifton, Jacob Amundsen, Craig Schaefer
August 30, 2020

I have a 2017 Ford Explorer that I have been happy with from the day I bought it. I always service my vehicle with Tenvoorde because they are courteous, thorough, and explain all services. They also point More

by marleneclyde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Aug 31, 2020 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis and we are thrilled to hear that our efforts are paying off! Thank you for your business & we look forward to serving you again in the future. Have a great day!

August 28, 2020

Had a problem after oil change. All the oil leaked out at 1300 of 5000 miles and ruined engine. Said it wasn't there fault. Lost a 20 plus year customer. More

by ishoot2win
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Hoppe
Sep 01, 2020 -

Tenvoorde Ford responded

On behalf of Tenvoorde Ford, I wanted you to know that all feedback we receive is taken into serious consideration. Your business is very important to us and we like to do what we can to make every experience a positive one. If you are open to discussing any issues you may have had in further detail, please contact me at cschaefer@tenvoorderford.com at your earliest convenience. Regards, Craig, Service Manager

August 27, 2020

Great service. Mike is a awesome service advisor. I would recommend. Their facility is clean and comfortable. I will definitely bring my pick up back. More

by daveheck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Tenvoorde Ford responded

Thank you for taking the time to leave us this wonderful review! We are happy to hear that you enjoyed your visit to our dealership for service and that Mike helped make your experience with us a positive one! We look forward to your next visit and hope you have a fantastic day!

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