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1,171 Reviews of Tenvoorde Ford - Service Center
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June 10, 2020
I waited for half an hour to be acknowledged and then told i After a half hour wait to be accknowledged and two people jumping the line in front of me I am told that ir would be 3 hours before they had time to s After a half hour wait to be accknowledged and two people jumping the line in front of me I am told that ir would be 3 hours before they had time to service my vehicle. The gal at the counter was dicussing tires with someone on the phone and never bothered to look at me and then 2 men pushed their way ahead of me. I walked out. More
by angie56362
Verified CustomerEmployees Worked With
don't know the names
June 09, 2020
The manager on duty, Russ got the project going , the tech was thorough. The project was completed in a timely manner. What I don’t understand is why am I requested to do 3 reviews on my service repair? tech was thorough. The project was completed in a timely manner. What I don’t understand is why am I requested to do 3 reviews on my service repair? More
by hoeschenhomes
Employees Worked With
Russ Hoeschen
June 06, 2020
Was heading out of town and the people who just worked on my car left a flap undone underneath. Now I have a ripped up undercarriage protector sitting in my trunk because we had to pull it off an hour away f my car left a flap undone underneath. Now I have a ripped up undercarriage protector sitting in my trunk because we had to pull it off an hour away from home. All because of no quality assurance from the dealer making sure everything was screwed down More
by BRETTWMS
Employees Worked With
Other Employees :
Russ Hoeschen, James Niemuth, Grant Clifton, Justinne Matthees, Jesse Clifton
June 02, 2020
In this difficult time they have been very helpful and try their best. The service tech was very courteous and went beyond my expectations. Thank you! try their best. The service tech was very courteous and went beyond my expectations. Thank you! More
by rhstahl
June 02, 2020
I needed a water pump replaced, it was completed, promptly and thoroughly. The service manager and technician kept me advised on needed service and updated on service progress. promptly and thoroughly. The service manager and technician kept me advised on needed service and updated on service progress. More
by hoeschenhomes
Employees Worked With
Russ Hoeschen
June 01, 2020
Well Done Everything was done correctly and when promised. All the folks I dealt with were helpful and friendly. At the end of the day, what else could you expe Everything was done correctly and when promised. All the folks I dealt with were helpful and friendly. At the end of the day, what else could you expect from a service trip? Jesse really made the payment with FordPass easy! More
by docburge1511
Employees Worked With
Jesse Clifton
May 31, 2020
Warranty work Don't know if it coincidence or not. Had oil change and rotation of tires. Emergency brakes had issues. Maintenance dept repaired, went thru warranty Don't know if it coincidence or not. Had oil change and rotation of tires. Emergency brakes had issues. Maintenance dept repaired, went thru warranty and gave us loaner vehicle. Barry was incredible. More
by mdbaker6857
Employees Worked With
May 30, 2020
The service was really slow supposed to be quick lane nothing quick about it at all the service lady was exstreamly polite and apologetic I think they just need more staff nothing quick about it at all the service lady was exstreamly polite and apologetic I think they just need more staff More
by krystiem21
Employees Worked With
Justinne Matthees
May 30, 2020
Over and above I dealt with James in the service department he was very professional above board and made me feel like I was in the right place having my vehicle ser I dealt with James in the service department he was very professional above board and made me feel like I was in the right place having my vehicle serviced. I don't trust easily but James's honestly and demeanor made that possible and I would bring my vehicle back to Tenvoorde again. A minor issue occurred and James made sure it was corrected above what I would have expected. More
by badge2206
Employees Worked With
James Niemuth
May 27, 2020
Barry & Mike A in service are my go to guys. They’re the reason I keep coming back& the reason for the rating. Nice work guys! Thank you for you continued communication. reason I keep coming back& the reason for the rating. Nice work guys! Thank you for you continued communication. More
by meghan.starry
Employees Worked With
Other Employees :
Kolin Miley, Jim Schall, Russ Hoeschen, James Niemuth, Grant Clifton, Justinne Matthees, Jesse Clifton
