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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews

1,171 Reviews of Tenvoorde Ford - Service Center

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August 08, 2020

I like Justinne when I go in for service. She knows my time is valuable and that I don’t like to wait around. I also like a loaner if it’s going to take a while. More

by SMITTY61565
Recommend Dealer
Yes
Employees Worked With
Justinne Matthees
Aug 10, 2020 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! Justinne and the rest of our team aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We hope to see you again soon! Have a great day!

August 03, 2020

Attention to detail seems to be about a 50/50 shot on work being completely done right. Wish the oldest Ford dealership would also provide the best service and accuracy in repairs without clients needing More

by Ben
Recommend Dealer
No
Employees Worked With
James Niemuth
Aug 06, 2020 -

Tenvoorde Ford responded

Ben, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Tenvoorde Ford. I would love the chance to talk to you about this situation and make it right. At your earliest convenience, please send me your contact information to cschaefer@tenvoordeford.com. Respectfully, Craig, Service Manager

August 01, 2020

Out standing job by Jim Niemuth again. Always look forward to dealing with him when something needs to get done it gets done. He’s definitely an asset to your dealership. More

by lamacheel
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Aug 03, 2020 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! Jim and the rest of our service team aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We hope to see you again soon! Have a great day!

July 31, 2020

I am very pleased with Grant and his team in resolving my brake sensor issue. This was recurring yet they were patient with me and worked the problem until it was fixed More

by gworca
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
Aug 03, 2020 -

Tenvoorde Ford responded

We can't tell you enough how much we appreciate Grant and the rest of our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you for your review and we look forward to working with you in the future. Have a great day!

July 30, 2020

Quick oil change & rotation Hard to find time sometimes to get in so it is wonderful when they get you in and out quickly. Car wash is a wonderful bonus. More

by LOISV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Aug 03, 2020 -

Tenvoorde Ford responded

Thanks for this post! Your safety and satisfaction is our top priority and we are glad to hear you had a great experience with our service team! We hope to see you again soon, have a great day!

July 24, 2020

Smooth and efficient from start to finish Service always goes as planned and with no delays. Love the app that shows the progress as work is being performed. Keep up the good work. More

by Tony Mangan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Jul 24, 2020 -

Tenvoorde Ford responded

Tony, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We hope to see you again soon! Have a great day!

July 23, 2020

Oil cooler leak repaired under warranty no issues week later another leak was out of town dealership picked up my truck at my residence and replaced water pump also under warranty Jessie was the service w More

by notenuftoyz
Recommend Dealer
Yes
Employees Worked With
Jesse Clifton
Jul 24, 2020 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what Jesse and the rest of our team strive to provide our customers on a consistent basis. Thank you for your business & we look forward to serving you again soon. Have a great day!

July 17, 2020

Focus repair The service was prompt and resolved the problem. They accommodated my schedule. All staff I dealt with were professional and courteous. The price was More

by Mgjaede
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember.
Jul 20, 2020 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We value your business and hope to see you again soon! Have a fantastic day!

July 14, 2020

Jesse was top notch, took care of me from the time I dropped off my truck until I picked it up. I was very satisfied. More

by ulen2
Recommend Dealer
Yes
Employees Worked With
Jesse Clifton
Jul 15, 2020 -

Tenvoorde Ford responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off and we will let Jesse know of your appreciation! Thanks again for choosing Tenvoorde Ford and we hope to see you again next time!

July 12, 2020

I was charged prior to letting me know. They need to let customer know the charge prior moving forward. not doing so doesnt give customer a chance to deny repair and repair charges More

by WANNABCOMIC
Recommend Dealer
No
Employees Worked With
James Niemuth
Jul 20, 2020 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We want all of our customers to leave with feeling like they've received the utmost in customer service and are treated fairly. Please contact our Service Manager, Craig at cschaefer@tenvoordeford.com so we can look into this for you.

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