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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews

1,171 Reviews of Tenvoorde Ford - Service Center

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September 06, 2020

Tenvoorde has always been nice to me & taken good care of my Mustang & I thank them for that!! Only had 1 problem that took 3 trips, but found the issue! More

by Pamvikesiouxfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

September 05, 2020

Had the truck in twice and still have screeching. Anti seize was left on my side panels from the last service. I was told the supervisor would call me about my complaints .. well that was 2 weeks ago.. More

by mergen_brad15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Niemuth
Sep 14, 2020 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We want all of our customers to leave with feeling like they've received the utmost in customer service. Please contact our service manager, Craig at cschaefer@tenvoordeford.com so we can look into this for you. Thank you.

September 04, 2020

Barry did a great job of taking care of my car, and keeping me informed of the status of the work. He also took care of the warranty work that we purchased with the car, More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Tenvoorde Ford responded

Randy, we can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future. Have a great day!

September 03, 2020

Had to take my Ford Truck to another tire service center to find out that my new tires were installed and balanced improperly at Ford quick lane service center. The tires were overloaded with rim weights. More

by wasnalas
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grant Clifton, Jacob Amundsen, Craig Schaefer
August 30, 2020

I have a 2017 Ford Explorer that I have been happy with from the day I bought it. I always service my vehicle with Tenvoorde because they are courteous, thorough, and explain all services. They also point More

by marleneclyde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Aug 31, 2020 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis and we are thrilled to hear that our efforts are paying off! Thank you for your business & we look forward to serving you again in the future. Have a great day!

August 28, 2020

Had a problem after oil change. All the oil leaked out at 1300 of 5000 miles and ruined engine. Said it wasn't there fault. Lost a 20 plus year customer. More

by ishoot2win
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Hoppe
Sep 01, 2020 -

Tenvoorde Ford responded

On behalf of Tenvoorde Ford, I wanted you to know that all feedback we receive is taken into serious consideration. Your business is very important to us and we like to do what we can to make every experience a positive one. If you are open to discussing any issues you may have had in further detail, please contact me at cschaefer@tenvoorderford.com at your earliest convenience. Regards, Craig, Service Manager

August 27, 2020

Great service. Mike is a awesome service advisor. I would recommend. Their facility is clean and comfortable. I will definitely bring my pick up back. More

by daveheck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Tenvoorde Ford responded

Thank you for taking the time to leave us this wonderful review! We are happy to hear that you enjoyed your visit to our dealership for service and that Mike helped make your experience with us a positive one! We look forward to your next visit and hope you have a fantastic day!

August 25, 2020

I switched to this dealership because I was not satisfied with the last dealership I was dealing with. And I have been nothing but pleased with my experience with Tenvoorde!! They are very knowledgeable and More

by kupham81
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, James Niemuth, Grant Clifton, Justinne Matthees, Jesse Clifton
Aug 27, 2020 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis and we are thrilled to hear that our efforts are paying off. Thank you for your business & we look forward to serving you again in the future. Have a great day and welcome to the Tenvoorde Family.

August 25, 2020

My vehicle was at the shop for over 4 hours last week because I’m in need of a quote for a few of the items that are broke and I still have to hear back from anyone!! Service tech was annoyed with other More

by cindy22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Welch, Jesse Clifton
Aug 27, 2020 -

Tenvoorde Ford responded

Cindy, thank you for bringing this to our attention. We want all of our customers to leave with feeling like they've received the utmost in customer service. Please contact our Service Manager Craig at cschaefer@tenvoordeford.com so we can look into this for you.

August 24, 2020

In the last 4 years, I've had a few concerns. First, the Quick Lane service on my vehicle. The printed service report was for a 4X4. So I quit the QL because my pick-up is a 2X4. After consulting with th More

by acvergin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Tenvoorde Ford responded

On behalf of Tenvoorde Ford, I wanted you to know that all feedback we receive is taken into serious consideration. Your business is very important to us and we like to do what we can to make every experience a positive one. If you are open to discussing any issues you may have had in further detail, please contact me via email at cschaefer@tenvoordeford.com at your earliest convenience. Thank you for alerting me and I look forward to speaking with you soon. Regards, Craig, Service Manager

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