Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,244 Reviews of Tenvoorde Ford - Service Center
Sort by
January 09, 2021
Car was in dirtier condition when it left than arrived. Grease on dash and personal items thrown in back seat. All service staff was not very welcoming but did help me get done what needed to be done. Grease on dash and personal items thrown in back seat. All service staff was not very welcoming but did help me get done what needed to be done. More
by druprecht19
Verified Customer
January 09, 2021
Brought in Explorer for front end noise. Left with bill for $125 and front end noise. Was told that the service tech couldn’t duplicate noise, but I can duplicate it every day on my drive to work. It for $125 and front end noise. Was told that the service tech couldn’t duplicate noise, but I can duplicate it every day on my drive to work. It appears that I will need to drive it until the part totally fails in the front end and then take it somewhere for repairs. Vehicle has 27K miles and I was told I’m not covered under factory warranty anymore. I always prefer the dealer, but with 27K miles and no warranty and a dealership that can’t fix my vehicles issue, it appears that the recommendation is that I should go elsewhere. Everything aside from that, my Service writer was courteous. Thanks More
by sether5029
Employees Worked With
James Niemuth, Grant Clifton, Jesse Clifton
January 06, 2021
Friendly people. Happy with every purchase I've made here. The general manager could use some help with his approach to the customer. With an employee like Deb tenvoorde for everyone to turn to for ans here. The general manager could use some help with his approach to the customer. With an employee like Deb tenvoorde for everyone to turn to for answers/advice it's understandable why they continue as leaders in the business. More
by ERICJF2010
Employees Worked With
Other Employees :
Russ Hoeschen, James Niemuth, Grant Clifton, Justinne Matthees, Jesse Clifton
January 03, 2021
1) took it in for a warranty repair and electrical issue. $500 2) picked it up $3000 later with a new water pump and warranty work not done!!!! 3) needed to take it back in 2 weeks later for warranty work. $500 2) picked it up $3000 later with a new water pump and warranty work not done!!!! 3) needed to take it back in 2 weeks later for warranty work. Why they scheduled me without the warranty parts I’m not sure. And a water pump on a Ford Flex is $2000? Seriously? This service department is why I no longer own ford. Had issues 20 years ago and it hasn’t changed. More
by DMEYER30151
Employees Worked With
Dane. He was nice but nice doesn’t make up for all the issues.
December 30, 2020
got the work done fairly fast. They were very busy. Lobby was busy with customers standing and sitting. I was in and out in less than 40 minutes was busy with customers standing and sitting. I was in and out in less than 40 minutes More
by garyandjane
Employees Worked With
Grant Clifton
December 27, 2020
I was able to do Jim's truck off quickly and get a ride to work. I asked if it could please be completed by 230 as I needed to leave early and it was! The tech that helped me even was kind enough to have t to work. I asked if it could please be completed by 230 as I needed to leave early and it was! The tech that helped me even was kind enough to have the truck brought to my work as I was just coming back from 3 wks off due to having covid and pneumonia. It was nice but to have to leave work to go pick it up!! Kudos! More
by carrieschueller
Employees Worked With
December 24, 2020
The dealership and the people I worked with were great The dealership and the people I worked with were great The pick up that I have in the motor that’s in it has been a big disappointment Ford let me The dealership and the people I worked with were great The pick up that I have in the motor that’s in it has been a big disappointment Ford let me down i’ve had this truck in for repair many times electrical and now motor very disappointing in the vehicle not the people that sold me the vehicle I now have 100,000 miles on my truck and it’s been in the shop many times I don’t think I’ll ever be buying another Ford product again I hope this gets back to corporate ! It would be nice to talk to somebody from corporate personally More
by JOHNSHERRYZEIS
Employees Worked With
December 23, 2020
Friendly, courteous staff. When finished with the paintguard reapplication it looked like a brand new car from the showroom inside and out. Thank you for a great job. paintguard reapplication it looked like a brand new car from the showroom inside and out. Thank you for a great job. More
by cww727
Employees Worked With
James Niemuth
