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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews

1,171 Reviews of Tenvoorde Ford - Service Center

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September 26, 2020

Russ is always a pleasure to work with. He’s very friendly and knowledgeable about the job that’s taking place. He always makes the experience easier. More

by esage1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Sep 26, 2020 -

Tenvoorde Ford responded

Thank you so much for your business and your honest feedback! We're glad that Russ helped make your experience with us a positive one! If there is anything else we could have done to have made this a five-star experience please don't hesitate to contact us. Have a great day!

September 25, 2020

Too much of a hard sell on unnecessary repairs. Felt that it was not necessary to have a $950 brake job when my brake pads were only half worn More

by AWMSOONER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justinne Matthees
Oct 05, 2020 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Tenvoorde Ford. Please contact our service manager, Craig at cschaefer@tenvoordeford.com so we can look into this for you. Thank you.

September 24, 2020

Great service. Friendly people. A little spendy. Will continue to go here because of the good workmanship and attention to the needs of my vehicles. More

by DNF601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
Sep 26, 2020 -

Tenvoorde Ford responded

We can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future. Have a great day!

September 21, 2020

I would not recommend the service center, warranty work was preformed in a timely manner but the car needs to have a new oil leak repaired. The customer service is great but the technician needs to have mo More

by JPR72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aulwes, Jamie A.
Sep 26, 2020 -

Tenvoorde Ford responded

Thank you for taking the time to bring this negative experience to our attention. it is discouraging to hear that you had anything less than a stellar experience here at Tenvoorde Ford. Our service manager, Craig would love the chance to talk to you about this situation and discuss it in further detail. At our earliest convenience, please contact him at cschaefer@tenvoordeford.com. Thank you.

September 20, 2020

Everyone is very friendly, and professional .friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly is this 26 More

by taapiggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Welch
Sep 21, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

September 18, 2020

I love Tenvoorde mostly because of my wonderful sales I love Tenvoorde mostly because of my wonderful sales guy Zach S. My last service started out a little rough but ended up as usual very positive. T More

by alotofbergs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zachary Stumpf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Clifton
Sep 21, 2020 -

Tenvoorde Ford responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service and we are glad to hear that our efforts are paying off! Thank you for your review and recommendation and we hope to see you again soon! Have a great day!

September 18, 2020

Fixed my problem in a very fast efficient time. Very grateful wish it was free but hey that’s life. Good people and very kind More

by NCARPENTER1605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Tenvoorde Ford responded

Thank you for taking the time to leave us this review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you for your business and we look forward to working with you in the future. Have a great day!

September 17, 2020

I like going into have my service work done at tenvoorde. They get me in and out quickly. My time is important and don’t have time to sit for long! More

by SMITTY61565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justinne Matthees
Sep 21, 2020 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We look forward to your next visit with us. Have a great day!

September 11, 2020

Our Mustang had a message on the dash and we didn't understand what it meant. Our tire kit needed to be looked at. The service man explained what the message meant and the result was no cost to us. More

by DDESENS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis and we are glad that our service team was there to take care of you. Thank you for your business & we look forward to serving you again in the future. Have a great day!

September 10, 2020

The service advisor explained where a previous dealer failed to properly diagnose the issue so it could have been resolved. He is very informative and knowledgeable More

by rhribryan2007
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Sep 10, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

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