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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,244 Reviews

1,244 Reviews of Tenvoorde Ford - Service Center

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January 26, 2021

Barry in the service shop is amazing. Always so willing to help!! He seems to go the extra mile so that it is not too inconvenient for me. I appreciate that! More

by KCLOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us.

January 21, 2021

Service provided was excellent. The work was done quickly and efficiently! The Quick Lane staff members were very friendly and positive in providing information and service. It was a great experien More

by sstaska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
Feb 02, 2021 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 20, 2021

I brought my truck in to get a toneau cover put on. Everything went great. Had a ride to work and back and that was very good. Everything was great More

by Ronv32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 18, 2021

Service group is great, sales floor was worse experience I have ever had. Upon arrival, 1st truck would not start, 2nd truck wrong keys, THEN After spending over an hour repeating myself that I was there t More

by JOEATSINC
Recommend Dealer
No
Employees Worked With
Chad Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Walz
Feb 05, 2021 -

Tenvoorde Ford responded

On behalf of Tenvoorde Ford, I wanted you to know that all feedback we receive is taken into serious consideration. Your business is very important to us and we like to do what we can to make every experience a positive one. If you are open to discussing any issues you may have had in further detail, please contact me via email at your earliest convenience. Thank you for alerting me and I look forward to speaking with you soon. Regards, David Rodriguez, General Manager drodriguez@tenvoordeford.com

January 17, 2021

Was able to get me on quickly and get new brakes installed. We're not pushy or did not ry and sell me a bunch of crap. More

by alishiabednar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Tenvoorde Ford responded

Thank you for taking the time to share your positive feedback with us! We love to hear from our customers and are glad you had a great experience with us. We look forward to serving you again in the future. Have a great day!

January 15, 2021

Hi. Service has been both friendly and timely. Whenever I've had a question, they've been quick to get answers. I'll keep going. :) More

by carrielynn9497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
Feb 04, 2021 -

Tenvoorde Ford responded

Thank you for your short but sweet feedback! We are always glad to hear that we are helping our customers to have a positive automotive experience! Until next time, take care!

January 15, 2021

They fixed the left hub bearing on my F-250 because it was grinding. When I drove it out, it was making the same noise so could not have been properly diagnosed. Turns out the Right hub bearing was grin More

by ken.kalla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Could not remember names of people I worked with.
Feb 02, 2021 -

Tenvoorde Ford responded

On behalf of Tenvoorde Ford, I wanted you to know that all feedback we receive is taken into serious consideration. Your business is very important to us and we like to do what we can to make every experience a positive one. If you are open to discussing any issues you may have had in further detail, please contact me via email at your earliest convenience. Thank you for alerting me and I look forward to speaking with you soon. Regards, Craig Schaefer, Service Manager cschaefer@tenvoordeford.com

January 13, 2021

Thanks to Grant from quicklane taking good care of my vehicle. Provided me with a painless experience in buying a new set of tires and submitting my tire rebate. No hassles or problems. I recommend quick More

by James Niemuth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
Feb 04, 2021 -

Tenvoorde Ford responded

James, We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 11, 2021

James is the best to work with when bringing in my car. He always makes sure to text me with updates and when my car is finished. He understands that I am busy at work and even offers to deliver my car to More

by Robyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Feb 04, 2021 -

Tenvoorde Ford responded

Robyn, Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

January 10, 2021

I made an appointment to have service done on my Explorer for a recall and an oil change. Barry was extremely friendly and made sure that the appointment fit my schedule. When I arrived at Tenvoorde, Barry More

by JOANN.FELD10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Tenvoorde Ford responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the feedback. We strive to give our customers the best service experience possible!

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