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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews

1,171 Reviews of Tenvoorde Ford - Service Center

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October 17, 2020

It was a weird situation in that there developed a rattle in the dash, so we set up an appointment, but then it disappeared. So understanding and pleasant to deal with as always. More

by richefixits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Tenvoorde Ford responded

Hi there! We appreciate your kind feedback on Tenvoorde Ford and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

October 17, 2020

Barry, as always, goes above and beyond my expectations. He is an outstanding customer service representative for Tenvoorde Ford. Thanks Barry! Thanks, Thanks, Thank you More

by Rigby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lochner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Niemuth
Oct 19, 2020 -

Tenvoorde Ford responded

Hi there, thank you for taking the time to highlight some of our staff. We are happy to hear about your positive experience with us at Tenvoorde Ford. Have a great day!

October 09, 2020

They got me in right away. Service was ok the communication could be better. I was told to text if I had questions and never got a response. Overall the work was good after the second visit to fi More

by LEWISJULIE41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Clifton
Oct 09, 2020 -

Tenvoorde Ford responded

Hi there! Thank you for bringing this to our attention. We want all of our customers to leave feeling like they've received the utmost in customer service. We would love to discuss your concerns further, please contact our Service Manager Craig directly at cschaefer@tenvoordeford.com.

October 08, 2020

The Service department handled my repair for my Explorer with professionalism. The service advisor Jim explained to me what is needed to fix my vehicle. The repair was completed by mechanic Kieth, and I'm a More

by curtisgapinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kieth Kerfeld mechanic, James Niemuth
Oct 09, 2020 -

Tenvoorde Ford responded

Hi there! We appreciate your kind feedback of Tenvoorde Ford and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

October 07, 2020

They all did a great job of making a very stressful situation a great experience! I was worried that things were going south during my visit but Jim stepped up and did everything in his power to make s More

by Nicole Sullinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Oct 08, 2020 -

Tenvoorde Ford responded

That is so amazing to hear, Nicole! Thank you so much for taking the time to share your feedback with our team at Tenvoorde Ford. It's great to know that we continue to provide our customers with everything they need. We hope to see you again soon. Have a great day!

October 05, 2020

Dealership is Ok, had a small issue with Quick Lane on My LOF on pricing! Got the answer I was looking for when I spoke with Brian. H. More

by TOMMYTEAL@charter.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hoppe
Oct 05, 2020 -

Tenvoorde Ford responded

Thank you so much for your business and your honest feedback! We really value your patience, understanding, and input. We're glad that everything else about your visit was to your satisfaction, and that Brian was there to help you! It's great to have you as a customer and we are glad to have you as part of our Tenvoorde family! Have a great day!

September 30, 2020

Russ was very helpful with my daughters cars! and helped determined what needed to be done this time. He help arrange a ride for my daughter. More

by phupf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Oct 05, 2020 -

Tenvoorde Ford responded

We can't tell you enough how much we appreciate Russ and the rest of our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future. Have a great day!

September 30, 2020

Everything was fine, work was done well. Tenvoorde has always done the service on my Mustang and I will still continue to be a customer. More

by HORSEBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

September 29, 2020

The technician that worked with me was very good. What I did not like was my truck was in the shop about an hour and a half and I was changed $30 for shop supplies. This is an extremely out rages charge More

by SARGROCK077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Hoeschen
Oct 05, 2020 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We want all of our customers to leave with feeling like they've received the utmost in customer service. Please contact our service manager, Craig at cschaefer@tenvoordeford.com so we can look into this for you. Thank you.

September 27, 2020

All I can say is that I get the service I expect and a little more. Makes for a good reason to own a Ford Vehicle. More

by richefixits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

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