Tenvoorde Ford - Service Center

Service group is great, sales floor was worse experience I have ever had. Upon arrival, 1st truck would not start, 2nd truck wrong keys, THEN After spending over an hour repeating myself that I was there t I have ever had. Upon arrival, 1st truck would not start, 2nd truck wrong keys, THEN After spending over an hour repeating myself that I was there to buy new, not lease, after building the truck i get the estimate for the wrong truck and for lease vs. Purchase. I left a message for the sales manager to please call me which never happened. I have purchased the last 4 new trucks from them, something has changed and I have taken my business elsewhere. . More

Was able to get me on quickly and get new brakes installed. We're not pushy or did not ry and sell me a bunch of crap. installed. We're not pushy or did not ry and sell me a bunch of crap. More

Hi. Service has been both friendly and timely. Whenever I've had a question, they've been quick to get answers. I'll keep going. :) I've had a question, they've been quick to get answers. I'll keep going. :) More

They fixed the left hub bearing on my F-250 because it was grinding. When I drove it out, it was making the same noise so could not have been properly diagnosed. Turns out the Right hub bearing was grin was grinding. When I drove it out, it was making the same noise so could not have been properly diagnosed. Turns out the Right hub bearing was grinding. I had it fixed elsewhere. They also said I needed new brakes/rotors ect. , and u-joints because u-joints were "rusting". Had brakes checked and they were 70% and no wear on rotors and the u-joint was tight. Feel a lot of extra stuff was added on to be fixed and had I not known enough about vehicles, I would have been paying for unnecessary fixes where the next person would have been duped. More

Thanks to Grant from quicklane taking good care of my vehicle. Provided me with a painless experience in buying a new set of tires and submitting my tire rebate. No hassles or problems. I recommend quick vehicle. Provided me with a painless experience in buying a new set of tires and submitting my tire rebate. No hassles or problems. I recommend quicklane for all your quick service and maintenance needs. Thank you Grant for your dedication and hard work 👍 More

James is the best to work with when bringing in my car. He always makes sure to text me with updates and when my car is finished. He understands that I am busy at work and even offers to deliver my car to He always makes sure to text me with updates and when my car is finished. He understands that I am busy at work and even offers to deliver my car to me when it is done. I have nothing bad to say about James, he is great! More

I made an appointment to have service done on my Explorer for a recall and an oil change. Barry was extremely friendly and made sure that the appointment fit my schedule. When I arrived at Tenvoorde, Barry for a recall and an oil change. Barry was extremely friendly and made sure that the appointment fit my schedule. When I arrived at Tenvoorde, Barry made sure there was someone to drive me home while my truck was being serviced. When my truck was finished, Barry called me to let me and asked what time worked best for me to be picked up. When I arrived back at Tenvoorde, my truck was washed and the process to check out went smoothly and quickly. Barry has excellent customer service skills and is a pleasure to work with. More

Car was in dirtier condition when it left than arrived. Grease on dash and personal items thrown in back seat. All service staff was not very welcoming but did help me get done what needed to be done. Grease on dash and personal items thrown in back seat. All service staff was not very welcoming but did help me get done what needed to be done. More

Brought in Explorer for front end noise. Left with bill for $125 and front end noise. Was told that the service tech couldn’t duplicate noise, but I can duplicate it every day on my drive to work. It for $125 and front end noise. Was told that the service tech couldn’t duplicate noise, but I can duplicate it every day on my drive to work. It appears that I will need to drive it until the part totally fails in the front end and then take it somewhere for repairs. Vehicle has 27K miles and I was told I’m not covered under factory warranty anymore. I always prefer the dealer, but with 27K miles and no warranty and a dealership that can’t fix my vehicles issue, it appears that the recommendation is that I should go elsewhere. Everything aside from that, my Service writer was courteous. Thanks More

Would not horner my email coupon wasn't very friendly,. Didn't seem like he care about anything but getting me out of there not sure why Didn't seem like he care about anything but getting me out of there not sure why More