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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews

1,171 Reviews of Tenvoorde Ford - Service Center

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July 07, 2024

Once you buy and get your money the won't honor there use car warranty they sent me home with bad breaks the should have been replaced, when they do oil changes the don't do the compete job air filter full o More

by Piehl01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Culhane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lochner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Tenvoorde Ford responded

Hi Robert, we are sorry you feel this way. After you and Kris talked and we paid for the entire service bill of items that are not covered in the Complementary Lifetime Limited Powertrain Warranty, we took you at your word that day that you were happy. Again, sorry we let you down. The brakes measured out at 6mm in the front and 8mm in the back so they were not in need of replacement. We want happy customers so please reach out to Kris again if you would like to discuss the matter further. You can reach him at 320-251-0540 or email him kculhane@tenvoordeford.com

July 07, 2024

Great service and professionalism. Work was done in a timely manner and updates were regular. More

by chone0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear you had a great experience with our service and professionalism. We strive to provide timely work and regular updates. We appreciate your business!

July 07, 2024

Justin Erwin has always handled all my truck repairs professionally and promptly. He strives to make sure the repair is done right the first time which I and know others he has helped greatly appreciate More

by PEKAREK84
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Tenvoorde Ford responded

Thank you for your kind words! We're delighted to hear that Justin has consistently provided professional and prompt service for your truck repairs. We appreciate your recognition of his efforts and the excellent customer service from our entire team at Tenvoorde. We look forward to serving you again!

July 07, 2024

Barry had been friendly and great with kids. And amazing with communication on what my vehicle needs and costs and time frames. More

by GINA.LEPORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Wobschall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Tenvoorde Ford responded

Thank you, Gina! We're glad to hear that Barry provided friendly service and was great with your kids. We appreciate your feedback on his communication and care for your vehicle's needs.

June 24, 2024

Fantastic great service friendly people great customer service great location fantastic owner love the new look More

by RFPOGANSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Tenvoorde Ford responded

Hi, Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience at Tenvoorde Ford. Providing great service and a friendly atmosphere is what we aim for, and we're glad you enjoyed our new look. We appreciate your feedback and look forward to serving you again.

June 20, 2024

My experience is very quick and informational. Get me up-to-date on what was going on. It was a great experience. I would recommend the dealership to all my friends. More

by rwsteffen79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your positive feedback! We're thrilled to hear that you had a quick and informative experience with us at Tenvoorde Ford. We're glad we could keep you updated and provide a great overall experience. Your recommendation means a lot to us.

June 17, 2024

The service was provided promptly and was well done. I am writing no more than this. More

by powercat127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Tenvoorde Ford responded

Hi, We're glad to hear that you had prompt and well-done service at Tenvoorde Ford. We appreciate your feedback and hope to see you again for your future service needs!

June 15, 2024

Awesome service, there was a small issue after the repair on my truck. Which the trailer lights were not working after they repaired the brake controller. They helped figure out that a connector was not pl More

by Dakota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're glad to hear that you had awesome service at Tenvoorde Ford. We apologize for the small issue with your trailer lights, but we're pleased that our team was able to quickly identify and resolve the problem. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.

June 14, 2024

Great service and always kept me up to date. Were able to wade through the challenge of outside warranty. More

by MPNORTON03
Recommend Dealer
Yes
Employees Worked With
Kevin was a great help.
Jun 16, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're glad to hear that you received great service and that we were able to keep you updated throughout the process. We're always here to help, and we appreciate your trust in us, especially with navigating outside warranty challenges. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.

June 13, 2024

Great service! ! Had a last minute dash light come on before we were going out of town and mike pulled out all the stops to get it checked out and cleared so we fe More

by Switching To Toyota!!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're thrilled to hear that Mike provided you with great service and ensured your vehicle was road-trip ready. We appreciate your kind words and are glad we could help make your journey safe and worry-free. We look forward to assisting you again at Tenvoorde Ford.

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