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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews

1,171 Reviews of Tenvoorde Ford - Service Center

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April 22, 2021

Your service dept mis-aligned my Fusion Hybrid three times after I purchased new tires; causing the car to jerk back and forth violently on slippery roads. About a month later I returned for service and More

by DRAUSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grant Clifton
Apr 28, 2021 -

Tenvoorde Ford responded

On behalf of Tenvoorde Ford, I would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact me at cschaefer@tenvoordeford.com at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Regards, Craig Schaefer, Service Manager

Apr 30, 2021 -

DRAUSCH responded

Your Quick Lane service department did an alignment on my Fusion Hybrid on 10/23/19 when I bought new tires. That alignment caused my car to violently jerk back and forth when I would drive over any ice or snow. I brought the car back on 12/2/19 and had the alignment checked and was sent on my way again with the same problem. I returned to Quick Lane again on 12/4/19 and had another alignment check done and was again sent on my way with the same problem. Each time I had to wait several hours for the work to be performed because you do not take appointment in the Quick Lane, and no loaner car was provided. Then finally, I brought my car back to your Service department on 1/24/20 for something else, and to address the alignment issue. At that time, I was informed by service writer James Niemuth, that it had been discovered that your alignment rack had a defective part that was causing it to mis-align the cars. Certainly, in addition to my car, many cars would have been mis-aligned during that several months’ time. Knowing this, I would expect that it is a curtesy, if not a major SAFETY issue that you would contact all customers who had alignments done by an inaccurate alignment rack. That never happened! You have stated "The situation you have described is not typical for our dealership". However, this happened several times over several months. It is amazing that it took your service department so long to correct the problem and then did not take action to notify the customers. Dave Rausch

April 18, 2021

I Love that you wash my car after the service is complete. The staff at the desk was very pleasant.. The wait time was short! More

by lynnerieckens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Clifton
Apr 20, 2021 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us.

April 18, 2021

Brought my car in and was taken care of immediately! Fast Friendly service. Waiting room was clean, I could see exactly what was being done with my car and there was fresh coffee. Thanks for the grea More

by TORILPEARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. We're happy your overall experience was so enjoyable & we look forward to serving you again in the future.

April 14, 2021

Service was done efficiently with good provision of information. Everything was clearly explained and completed as expected. The work was done more quickly than promised and the process was a great v More

by sstaska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Niner
Apr 14, 2021 -

Tenvoorde Ford responded

Hello and thank you for the wonderful feedback. We are happy to hear that you are pleased with the service you receive here at Tenvoorde. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 14, 2021

Great service in a timely manner! Every part of the process was explained to me and was even completed before it was estimated to be done. More

by cmezzapelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Madsen
Apr 14, 2021 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage & we look forward to serving you again in the future.

April 13, 2021

Good job finding problem and repairing. Thanks Mike for Good job finding problem and repairing. Thanks Mike for your professional handling of the whole process. Also thanks to the guys that drove me back a More

by jimmcdonough2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Tenvoorde Ford responded

Hello and thank you for the awesome review! We are happy to hear that you enjoyed your visit for service. We strive to give our customers the best service experience possible! Thank you again for choosing Tenvoorde.

April 11, 2021

In quick and out quick, friendly staff. Clean waiting area with a clear view to the shop and services being performed. Pretty good car was. More

by chone0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Apr 12, 2021 -

Tenvoorde Ford responded

Thank you Chone0, for the wonderful review! We pride ourselves on efficiency and cleanliness. We're happy your overall experience was a good one!

April 07, 2021

We purchased a new Transit Connect Cargo Van a few years ago. This whole time Quick Lane has kept us oiled, and tired, and transporting our freshly baked bread to our many happy customers in St Cloud and i More

by ArtisanNaanBakery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen, Grant Clifton
Apr 09, 2021 -

Tenvoorde Ford responded

Hello and thank you for the outstanding five-star review on our Service Department! We aim to provide time-efficient and exceptional service for our guests at Tenvoorde and we are proud that this was received during your time spent with us.

April 05, 2021

I have always had success with Tenvoorde Ford, no matter if its the parts, service or sale department. They are super people to work with. More

by MAGGIE.MAE.PLANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Tenvoorde Ford responded

Dear MAGGIE.MAE.PLANTE, thank you for taking the time to give this amazing review! Our service staff and sales associates at Tenvoorde Ford truly appreciate it. Have a wonderful day!

April 01, 2021

This was the first time bringing my truck in for an oil change. They explained in detail about the service and were very friendly and knowledgeable. More

by denmar063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Niemuth
Apr 02, 2021 -

Tenvoorde Ford responded

Thanks for the 5-Star review and for sharing your comments with others. We appreciate your feedback and are pleased to see that our team explained in detail what was needed. Thanks again for choosing Tenvoorde Ford. Have a great day!

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