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Tenvoorde Ford - Service Center

St. Cloud, MN

4.4
1,245 Reviews
Call Service Center (320) 348-7985

1,245 Reviews of Tenvoorde Ford - Service Center

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October 18, 2021

It was great fast they were polite and overall curties. They even washed my truck witch was thoughtful More

by djkeller1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
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Oct 19, 2021 -

Tenvoorde Ford responded

Hello, we are happy to hear that you are pleased with the service you received here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 16, 2021

Miss diagnosed, cost me double the original estimate. Asked too have old parts, none saved for me. More

by BRETTVANDERPLAATS
Recommend Dealer
No
Employees Worked With
Gary Beckman
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Oct 20, 2021 -

Tenvoorde Ford responded

Hi Brett, we appreciate your honest feedback, as we are always looking for ways to improve. I can assure you that our Ford Factory Certified Technician followed the proper diagnostic and testing procedure per Ford’s workshop manual. In some cases, there can be multiple concerns going on and we have to repair the initial fault and diagnose further to be able to completely resolve the concern. When you have an opportunity, please reach out to Craig Schaefer, Service Manager, at 320-251-0540 or email him at cschaefer@tenvoordeford.com to discuss your concerns and situation further.

October 16, 2021

They are always very courteous and try to get you back out the door ASAP. More

by JWGERADS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
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Oct 19, 2021 -

Tenvoorde Ford responded

Thanks for your praise and kind comments about our team. Take care and have a wonderful day!

October 15, 2021

Mike was great! He let me know what was going on and even though needed to keep the truck overnight, service was completed on time as promised. More

by hagar130
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2021 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

Oct 15, 2021 -

Tenvoorde Ford responded

Thanks for highlighting one of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

October 13, 2021

dealership is clean, technicians are knowledgeable and courteous. I appreciate the transportation to and from the dealership while my vehicle was being serviced. More

by hiemenzd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2021 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage and we look forward to serving you again in the future.

October 13, 2021

Great service and timely Had a very good experience Great service and timely Had a very good experience Will be back for sure Thanks More

by burggrafftina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2021 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

October 13, 2021

They replaced the water pump and opened up the engine on my car said they had to change the oil if they did they never changed the oil filter they're mechanic left footprints all over my bumpers and they di More

by jameyblixt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of service writers or mechanics name
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Oct 20, 2021 -

Tenvoorde Ford responded

Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. I apologize on behalf of our service team for any mess they may have left behind and would like the opportunity to make it up to you. We would like to offer you a complimentary car wash at your convenience as well as replace your oil filter. When you have an opportunity, please reach out to Craig Schaefer, Service Manager, at 320-251-0540 or email him at cschaefer@tenvoordeford.com to schedule your complimentary car wash and oil filter replacement.

October 12, 2021

Service was Awesome, Friendly, knowledgable employee's. When I dropped off my vehicle I was given a time that the work was to be completed and they beat that time by almost 2 hrs. More

by danderson24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lundgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Branstner
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Oct 13, 2021 -

Tenvoorde Ford responded

Hello, we're glad to hear you found our staff knowledgeable and helpful! Thank you for choosing Tenvoorde Ford and we hope to see you again.

October 09, 2021

I was very pleased with the service done on my Ford 2014 Explorer. Mike my service guy was very good about letting me know the cost of my repairs. So happy with the end results. More

by dsaVi8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2021 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

October 02, 2021

I always get great service and some of the service people see me a quickly come to see what I need. Unfortunately I have a hard time remembering names and the pictures below are way to small to aid in reco More

by richefixit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

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