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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews

1,171 Reviews of Tenvoorde Ford - Service Center

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May 26, 2021

Mike was great to work with he really took care of me that’s all I need to say I really don’t like this 25 word thing More

by brentrehm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Tenvoorde Ford responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

May 22, 2021

Mike was really pleasant to work with they took care of me with a rental car I highly recommend working with this Ford dealer I truly care about their Customers More

by brentrehm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Tenvoorde Ford responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

May 20, 2021

Overall very good service. Just disappointed that they did not reset my oil change indicator and I will have to suffer through hitting OK one extra time these next 4-5 months. More

by paul.m.armstrong
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Tenvoorde Ford responded

Hello Paul! We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. We will look into the oil change indicator concerns. Thank you so much for being one of our valued guests and we look forward to your next visit!

May 19, 2021

They couldn't find anything wrong with it, so that was a little frustrating. They didn't charge anything as they didn't find anything so that was good. More

by GHARTHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
May 19, 2021 -

Tenvoorde Ford responded

Hi, thank you for your review. We value the comments from all our customers and feel that any type of feedback helps us to improve. Please let us know if we can do anything at all for you in the future. Thanks again for choosing Tenvoorde Ford.

May 19, 2021

The service rep was great. There were a few unexpected things and he handled it very well. I think his name was bary. Even found the lost key. More

by ludwig2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Welch
May 21, 2021 -

Tenvoorde Ford responded

Hello and thank you for the honest feedback! We're glad to hear that even after unexpected things happened you were still able to have a positive experience. Thank you for choosing Tenvoorde Ford and we hope to see you again!

May 15, 2021

Took car in for an oil change. Had to get the “Special” which included tire rotation and inspections. Other wise, oil change only was $15 more. Cabin air filter was changed and service personnel failed to More

by Displeased
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Tenvoorde Ford responded

Hello, we apologize for the frustration you experienced in getting your oil changed at our dealership. Please reach out to Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.

May 13, 2021

I cannot say enough about our experience at Tenvoorde Ford. From start to finish we had every question and concern answered and truly felt our trade-in was more than fair. After we purchased our F-150, More

by john.stuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Aanenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lochner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Aanensen, Russ Hoeschen, Mike Tenvoorde, Russ Hoeschen
May 18, 2021 -

Tenvoorde Ford responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Congratulations on your new vehicles and have a great day!

May 11, 2021

Had my truck in for some warranty work. then I find out advisor not a technician was looking at my truck for what I have no idea then I explained to him how it was not working I leave the truck there for 2 More

by jasonvos1
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dane madson
May 24, 2021 -

Tenvoorde Ford responded

Thank you for your feedback, Jason. We absolutely strive to provide our customers with a straightforward, hassle-free experience, so we are disappointed to hear that yours was not up to par. Please reply to Craig Schaefer at cschaefer@tenvoordeford.com to discuss your concerns, as your satisfaction is of utmost importance to us. Take care.

May 11, 2021

They did a great job of getting me in and very quickly. The service writer was very professional and kept me informed on what was going on. More

by randymorris65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
May 12, 2021 -

Tenvoorde Ford responded

Thank you for the five-star review! Your satisfaction is important to us, so we want to sincerely thank you for choosing Tenvoorde Ford, Inc. and we hope to see you again soon!

May 06, 2021

Barry was amazing as always. Really went above and beyond, making me much less frustrated. Offering to return my rental car was the icing on the cake! More

by rsiltman13
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Tenvoorde Ford responded

Hello, and thank you for the wonderful review! We are happy to pass along the compliments to Barry. Please come back and see us anytime! Until then, have a great day!

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