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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews

1,171 Reviews of Tenvoorde Ford - Service Center

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June 20, 2021

Nice and easy The problem was determined the part was ordered and I was contacted as soon as it came in. The repair was done quickly and my fuel economy was restored. More

by richefixit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
Jun 22, 2021 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

June 19, 2021

They claim cars get thorough inspection but I doubt my car got that. The AC didn't work, no sticker showing an oil change , passenger side rear signal light was burned out, only 1 key (will cost me 250.0 More

by Klawws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Larsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Tenvoorde Ford responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Tenvoorde Ford, if there is anything else, we can do, do not hesitate to contact us!

Jun 22, 2021 -

Klawws responded

They claim cars get thorough inspection but I doubt my car got that. The AC didn't work, no sticker showing an oil change , passenger side rear signal light was burned out, only 1 key (will cost me 250.00 just to get a second key) I bought a new Mustang, and a F150 here but this might turn me elsewhere On this visit they did a good job fixing the AC problem, the rest I had to do myself

June 19, 2021

They worked til vehicle was working correctly! Barry was very helpful! Communication was excellent. Liked that communication is via texting. Had to bring vehicle back, but there was no hassle about that! More

by Explorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

June 19, 2021

I won’t recommend a Ford product to anyone after they didnt stand by the paint job on my Explorer that only has 64,000 miles on it. More

by mikenavratil13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Tenvoorde Ford responded

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free to reach out to Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

June 17, 2021

Usually great last visit not so great. Didn’t inform me of any recommendations and forgot to wash car. Had people in and out for same service as I sat and waited More

by juliet011173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Jun 18, 2021 -

Tenvoorde Ford responded

We apologize for any disappointment regarding our service department and your wait time. Please know we take all customer reviews seriously. We feel that any type of feedback helps us to improve. Please let us know if we can do anything at all for you in the future.

June 16, 2021

Excellent service and communication as expected even with a 1994 Taurus. Most wouldn't even look at this age of vehicle. Kudos to the service team and Mike A. More

by david9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Jun 16, 2021 -

Tenvoorde Ford responded

Hello David, thanks for highlighting some of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

June 06, 2021

The service department handled me figure out which tires are best for my trailer. Mike helped me by shopping for the best tires for the money value. More

by curtisgapinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Jun 07, 2021 -

Tenvoorde Ford responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you for choosing Tenncoorde Ford!

Jun 08, 2021 -

curtisgapinski responded

I'm confident with how I was treated as a customer. I would tell my friends to have Tenvoorde Ford take care of any repairs that needs to be completed.

Aug 17, 2021 -

curtisgapinski responded

The staff in the Service Department are friendly and knowledgeable. I'm comfortable with how the repairs are completed.

June 03, 2021

Our F-150 was in for a trailer brake controller. The service was performed fast and flawlessly as always. I highly recommend Tenvoorde service dept. More

by badge2206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

June 02, 2021

Our explorer was in for several recall issues and the rusting hood was replaced. The work was excellent and Mikes service was exceptional. He was very concise and timely in keeping us informed of progre More

by gworca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Tenvoorde Ford responded

Hello! We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Tenvoorde Ford!

May 30, 2021

Mike Asperheim is an asset to your company. He is better than any paid advertising. His honesty, knowledge, ability to listen to the customers concern is what customer service is all about. If he is busy wh More

by dannel8900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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