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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews

1,171 Reviews of Tenvoorde Ford - Service Center

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July 24, 2021

Great service and easy to get in , have the work done am be on the road at a reasonable price! Always look forward to a visit More

by panama8984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
Jul 26, 2021 -

Tenvoorde Ford responded

We are happy to hear that you are pleased with the service you received here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 17, 2021

Overall, I had a great experience with this dealership. My service advisor, Mike, was extremely friendly and was very easy to work with! I highly recommend Tenvoorde for your vehicle needs. More

by dhahn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

July 17, 2021

Will never purchase from this dealer again and definitely would not bring there for service work. Don't buy the rust protection package from them unless you like your paint being spackled with rhino lining. More

by C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to contact you to discuss this matter further. At Tenvoorde Ford, we take customer reviews very seriously. Please contact Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com. We look forward to working together with you to produce a solution.

July 16, 2021

The service was great. I'm not sure who helped me, but I am giving each member of the service department a 5. I know they all give great service as that is the Tenvoorde way!! More

by LAMIDELFINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
Jul 19, 2021 -

Tenvoorde Ford responded

We are happy to hear that you are pleased with the service you received here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 16, 2021

I always have a positive experience when dealing with Tenvoorde. I received regular text updates and they made sure I had a rental car to drive. They even picked my husband up at our house so he could pi More

by afe_27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
July 16, 2021

The service techs called me but no one wanted to replace a license plate bulb or any of my requests as I bought my vehicle from choice auto NOTHING I requested beyond the services of undercoating got done i More

by lindquist1192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
Jul 21, 2021 -

Tenvoorde Ford responded

Thanks for sharing your feedback. We are sorry your experience did not match your expectations. Please feel free to reach out to Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

July 12, 2021

They did not charge me for extra labor after a faulty part was used which I appreciated. Their customer service was excellent and they made sure that I had a reliable vehicle to use while my vehicle was More

by GINADANIEL29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Grant Clifton
Jul 13, 2021 -

Tenvoorde Ford responded

Hello, we are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Tenvoorde Ford.

July 07, 2021

When I brought my car in I was standing for about 20 minutes in the service center before anyone even acknowledged my presence, much less helped me. A couple of the guys looked like they were actually w More

by MM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jul 08, 2021 -

Tenvoorde Ford responded

Hello MM, We are sorry about your experience you had with our service department when you arrived for your appointment. We would like to discuss your service more. If you are open for further discussion, please reach out to our Service Manager Craig Schaefer at cschaefer@tenvoordeford.com.

July 03, 2021

The service was awesome as usual, but I started getting unsolicited text messages from gmail accounts after downloading the app. They were sexual in nature and persistent. After I deleted the app the text More

by chone0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Tenvoorde Ford responded

Thank you so much, for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Tenvoorde Ford, if there is anything else we can do, do not hesitate to contact us!

June 30, 2021

I took my F150 to the service department about hesitating and shifting hard and twice now they have told me they cant find anything wrong with it and send me away not wanting to help or look into it. More

by Jeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dane
Jun 30, 2021 -

Tenvoorde Ford responded

Dear Jeremy, thank you for your feedback. We are sorry to hear of your disappointment with our Service Department. If you are open to discussion, we would like to speak with you regarding your concerns. Please, reach out to Craig Schaefer, our Service Manager, at cschaefer@tenvoordeford.com.

Jun 30, 2021 -

Jeremy responded

I have spoke to Craig and he is helping to take care of this issue.

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