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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,220 Reviews

1,220 Reviews of Tenvoorde Ford - Service Center

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February 24, 2022

The service advisor made sure I was taken care and arranged for me to have a loaner. Definitely recommend Barry More

by cindyumland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle guys very kind also
Feb 25, 2022 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 22, 2022

Poorly diagnosed service issue. Replaced routers/pads on the rear brakes when the problem was the calipers on the front. Significantly over charged only to actually get the problem More

by mekliber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Tenvoorde Ford responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to Phil Waxon at pwaxon@tenvoordeford.com when you have a chance. Thank you, and we look forward to hearing from you.

February 18, 2022

This was the 4th time I brought in my F-150 for the same problem. Changed the front wheel bearing at a cost of around $800 on 1st visit… still had grinding noise coming from front end. 2nd visit could not d More

by rckholthaus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Feb 21, 2022 -

Tenvoorde Ford responded

We would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact Craig Schaefer at cschaefer@tenvoordeford.com at your earliest convenience so we can work towards a resolution. Thank you for alerting us to this issue and we look forward to speaking with you soon.

February 16, 2022

I always have good service when I bring my vehicle into Tenvoorde. Barry always is friendly and makes sure everything is done and done right! More

by Jajkswanson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

February 16, 2022

Barry is a great advisor! He kept us informed through out the time it was in the shop. The only thing is it would have been nice to have a loaner. The car will need to go b More

by BSLEEDAHL
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Tenvoorde Ford responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Tenvoorde Ford, if there is anything else, we can do, do not hesitate to contact us!

February 13, 2022

Staff is friendly and they do great work I would continue service in the future More

by marcas2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Feb 14, 2022 -

Tenvoorde Ford responded

Thank you, Marcas, for taking the time to leave us a positive review today! At Tenvoorde Ford, we continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

February 06, 2022

A 9 am appointment didn't get looked at till 1:30 pm, wasn't done till 4 pm. More

by KRONDEMR
Recommend Dealer
No
Employees Worked With
Barry Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2022

Sales department is poor. They ignored us when we wanted to purchase new nunerous times. We no longer use them for purchases. Service has been very receptive and prompt with making repairs and service. Part More

by KLUCAS30
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
February 05, 2022

I’ve always had good service when I brought my vehicle into Tenvorde. Mike Asperheim is always treating me very well and took care of me More

by lpdlld918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Hayden Mell, Dan Lochner
Feb 07, 2022 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage and we look forward to serving you again in the future.

February 04, 2022

The service repaired some trouble. A few days later the problem showed up again. Unfortunately, I'll need to bring the truck in again, and we are without it for transportation for a few more days. More

by rhsteffes
Recommend Dealer
Yes
Employees Worked With
Gary
Feb 04, 2022 -

Tenvoorde Ford responded

We apologize for the inconvenience. We are looking forward to making it right on your next visit.

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