Tenvoorde Ford - Service Center

Did a great job. Clearly explained what was done and why. Only disappointment was it took a week or so to get the appointment scheduled. Clearly explained what was done and why. Only disappointment was it took a week or so to get the appointment scheduled. More

I get Works package regularly, and they are always prompt, and the work is always done to my satisfaction. They don’t push the upsell they just suggest it. Which is huge in my opinion. I’m here to prompt, and the work is always done to my satisfaction. They don’t push the upsell they just suggest it. Which is huge in my opinion. I’m here to get an oil change, tire rotate, and an inspection that is all. More

Always friendly. Service time and wait time is at a minimum. Always willing to explain what is going on with my vehicle in layman's terms. Great job!!!! Service time and wait time is at a minimum. Always willing to explain what is going on with my vehicle in layman's terms. Great job!!!! More

Very satisfied with my service at tenvordes it was done on time as promised and with a smile on time as promised and with a smile More

very customer friendly service department and very thorough making sure all requests were met while keeping me informed of progress of the vehicle inspection thorough making sure all requests were met while keeping me informed of progress of the vehicle inspection More

I think that the overall customer service in the dealership has been a lot less customer orientated. Maybe because of the lack of help that the customer feels less appreciated. When I brought my dealership has been a lot less customer orientated. Maybe because of the lack of help that the customer feels less appreciated. When I brought my vehicle in for routine service they informed me that my water pump looked like it was rusted and may start leaking and that it should be replaced. Also that a hanger bracket bearing was going bad and that it looked like the driveshaft would need to be replaced as well. I told them that I needed to think about it first because I needed the vehicle at the time. I got back to them in a few weeks and told them that I would like to go ahead and get it fixed but would like them to make sure they had all the parts first so they could complete the work in one day and they told me they could do that. Also told them there was a thumping noise when you drove down the road. They told me it could be the drive shaft or the tires because they were also getting wore down. We scheduled it for the next week. I took it in that day to do the work and Mike told me that they could send it out to do the driveshaft for half the cost so I said great that I’d appreciate that. He called me back later in the day and told me the people he sent it out to couldn’t fix it. So we had to reschedule them repairs until next week so we could order in the parts I said ok, but make sure we have them all so we could get it done in one day. So we scheduled for the next week. I brought it back in the next week and I was called later in the day and was told that they opened the box with the drive shaft in and they told me that there was a problem with the drive shaft there was a broken part in the box I asked why they hadn’t checked the parts before I brought it in and at least they fixed the water pump but they told me they hadn’t got to that. So we scheduled for next week. I brought it in again to complete the work. When I got back to pick it up they had it fixed but I had told them to wait on the tires. But to get me a price on new tires. I drove the truck home and I noticed it still had that noise in it when you drove it. Mike told me that he thought the noise was a left front wheel bearing going out but the service tech thought it was the tires that were making the noise. So I told them to get the tires in and we would schedule it back in next week to have them installed. I brought it in next week and had them installed the tires and came in and picked it up after work and driving it home I noticed it was still making the same noise. I called Mike the next day and told Mike it was still making the same noise and asked why the didn’t drive it to make sure the noise was gone. He told me that it must have been over.looked by the service tech. So we scheduled it in the next week to have the left front wheel bearing replaced. Finally the problem was taken care of. I don’t think a person should have to bring a vehicle 6 (six) times to get something repaired that should of realistically could have been taken care of in 2 visits. 2 things should not of happened first the parts box should have been checked before I brought it in, second the service tech should have driven it to see if the noise was taken care if by the tires More

Good job. Very informative. Always have are vehicle work on there. We will back. Good experience Very informative. Always have are vehicle work on there. We will back. Good experience More

Service was what I expected on time did not take to long and reminded me of other service that needed to be done and reminded me of other service that needed to be done More

Everyone there is trustworthy and kind. Because I am an older person with zero knowledge about cars, Tenvoorde is the place to go. Because I am an older person with zero knowledge about cars, Tenvoorde is the place to go. More

Fast service, great experience! !! Would have my service done here again! App works great! Makes for a convenient appointment !! Would have my service done here again! App works great! Makes for a convenient appointment More