Tenvoorde Ford - Service Center

Barry is great. Always has been helpful. Got our Edge fixed when he said he would without any drama. Enjoy working with him. Always has been helpful. Got our Edge fixed when he said he would without any drama. Enjoy working with him. More

I was slightly frustrated with the service department because there seemed to be a lapse in communication when I arrived for my appointment. Unfortunately, I don’t live or work in St. Cloud and when the because there seemed to be a lapse in communication when I arrived for my appointment. Unfortunately, I don’t live or work in St. Cloud and when the service department fixed my car the first time, they ended up missing something so I ended up coming down an additional time. Mike in the service department made all the difference though and was so polite and respectful. He made sure, despite my frustrating initial experience, that the rest was going to be taken care of. If it hadn’t been for Mike, I don’t think I would come back to Tenvoorde for service. More

They were ready for me when I got there, and they completed the work in a timely fashion. completed the work in a timely fashion. More

Friendly and answered all my questions I had for them. Even showed and helped me set up an App for your rewards program. I l’ll be back. Thanks again…… Even showed and helped me set up an App for your rewards program. I l’ll be back. Thanks again…… More

I wouldn’t recommend any part of ford even to my worst enemy!! Vehicle always leaves with more problems then originally brought in with. enemy!! Vehicle always leaves with more problems then originally brought in with. More

Communication between who was servicing my car and myself was spotty at best, problems arose that were not predicted, and I didn't have access to my car for over a week, and the majority of that week, I had was spotty at best, problems arose that were not predicted, and I didn't have access to my car for over a week, and the majority of that week, I had to contact the shop to see if the car was done. It wasn't until 2 days after they were scheduled to be done did I finally get a hold of the employee in charge of my car, and he told me that my vehicle had been ready for a couple hours and was waiting for me to pick up. This may be a one-time-thing, but I will not be returning to Tenvoorde for any servicing my car needs. More

No real explanation on why warranty work was going to cost me 800 dollars. Even when FMC couldn't give me answer either they suggested going to another dealership cost me 800 dollars. Even when FMC couldn't give me answer either they suggested going to another dealership More

Staff is nice and they work quickly. Waiting area is fine for this environment They did run out of water. Waiting area is fine for this environment They did run out of water. More

I was completely satisfied with the service I received. Had no appointment, it was Saturday and was busy but still my wait was minimal. The attendant was polite and courteous and apologized for any delay Had no appointment, it was Saturday and was busy but still my wait was minimal. The attendant was polite and courteous and apologized for any delays. I would recommend Tenvoorde Ford for any service or sales. More

The service was good! it was very difficult for them to find the problem but once they did they fixed it and let us drive it for a week to make sure it was fixed. I appre it was very difficult for them to find the problem but once they did they fixed it and let us drive it for a week to make sure it was fixed. I appreciate that! More