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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,244 Reviews

1,244 Reviews of Tenvoorde Ford - Service Center

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June 17, 2022

Barry Jensen is the most wonderful service advisor to work with. He always makes sure my needs are met and will suggest that I might also need an oil change. Barry always offers a shuttle ride and pick More

by JOANN.FELD10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Tenvoorde Ford responded

Hi, thanks for your praise and kind comments about Barry! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 15, 2022

they were very helpful and easy to work with it was a good experience by More

by TMEINZ4FISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Tenvoorde Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2022

As a long time customer, I have noted that the employees are courteous, and efficient. The mechanics are skilled, and qualified for the job! After my appointment, I always feel that my vehicle is safer More

by JULIEGILYARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Jun 14, 2022 -

Tenvoorde Ford responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 11, 2022

Great experience. The workers were very helpful and kind when I visited. Everything was efficient and ran smoothly when I was there More

by tbreiden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Jun 13, 2022 -

Tenvoorde Ford responded

We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2022

I was pleased that I was able to wait and did not have to have an appt. Was nice that they let me know what should be upcoming repairs for the car. More

by TBWOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Jun 13, 2022 -

Tenvoorde Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2022

Service advisor Mike that the turbo will need to be replaced. Technician Jason did the repair in the most timely manner. He explained that while doing the test drive, he noticed that the front tires we More

by curtisgapinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Jason L.
Jun 13, 2022 -

Tenvoorde Ford responded

Hello, we're happy to hear you had such a positive experience with our team! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 09, 2022

The service was very good and Robert was very helpful and got what i needed fixed More

by JOHN878FISH
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Jun 10, 2022 -

Tenvoorde Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 08, 2022

No clear place to pick up car. No one at Service window. Was texted aname/number to contact with questions and updates but they were never available. Terrible communication. More

by SHANNON162003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember
Jun 09, 2022 -

Tenvoorde Ford responded

We appreciate you bringing this experience to our attention. If you are willing, please contact Phil Waxon at pwaxon@tenvoordeford.com so we can work towards a resolution. We look forward to hearing from you.

June 04, 2022

Always find hidden problems just too over change me. It's never covered on the warranty. xxxx poor service, I'm selling the truck for a RAM. Goodbye Ford, Stop emailing me More

by brentolander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Tenvoorde Ford responded

Thank you for taking the time to leave us your honest feedback. We hope you are willing to give us another chance. Please reach out to Phil Waxon at pwaxon@tenvoordeford.com so we can work towards a resolution.

June 01, 2022

Very satisfied overall- but wish they would have reset the oil change indicator for me instead of me having to figure it out. I keep getting oil change required message and we just had it done! More

by BOSSMAREMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Jun 02, 2022 -

Tenvoorde Ford responded

Thank you for your honest feedback. We are glad to hear that you are satisfied with your visit. Please don't hesitate to stop by or give us a call if there is anything else we can do for you.

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