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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,220 Reviews

1,220 Reviews of Tenvoorde Ford - Service Center

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May 21, 2022

I wouldn’t recommend any part of ford even to my worst enemy!! Vehicle always leaves with more problems then originally brought in with. More

by JBRICKWEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Tenvoorde Ford responded

We truly appreciate your honest feedback. We hope you are willing to give us another chance. Please reach out to Phil Waxon at pwaxon@tenvoordeford.com so we can work towards a resolution.

May 20, 2022

Communication between who was servicing my car and myself was spotty at best, problems arose that were not predicted, and I didn't have access to my car for over a week, and the majority of that week, I had More

by daniel.jones6554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Hoeschen
May 23, 2022 -

Tenvoorde Ford responded

Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact Phil Waxon at pwaxon@tenvoordeford.com so we can work with you to make this right.

May 19, 2022

No real explanation on why warranty work was going to cost me 800 dollars. Even when FMC couldn't give me answer either they suggested going to another dealership More

by TBDUKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
May 23, 2022 -

Tenvoorde Ford responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to Phil Waxon at pwaxon@tenvoordeford.com at your earliest convenience to discuss how we can turn your experience into a positive one.

May 24, 2022 -

TBDUKE responded

Great staff always friendly and professional only complaint was warranty work was to cost me 800 dollars at abra autobody after fms granted around 1300 dollars to have it repaired. Another very reputable body shop in st.cloud can do the repair for 750 dollars

May 17, 2022

Staff is nice and they work quickly. Waiting area is fine for this environment They did run out of water. More

by optguy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Tenvoorde Ford responded

We appreciate your positive review of your recent experience with us! We hope to be of service to you again in the future.

May 17, 2022

I was completely satisfied with the service I received. Had no appointment, it was Saturday and was busy but still my wait was minimal. The attendant was polite and courteous and apologized for any delay More

by jjs051747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Tenvoorde Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 14, 2022

The service was good! it was very difficult for them to find the problem but once they did they fixed it and let us drive it for a week to make sure it was fixed. I appre More

by alanglatzel3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Tenvoorde Ford responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 13, 2022

It was ok. Could be better though. Hope this review helps you in the future. More

by alanglatzel3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Tenvoorde Ford responded

We appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact Phil Waxon at pwaxon@tenvoordeford.com.

May 13, 2022

The service department Robert was very helpful and let me know about everything that they did to my truck and he was very nice person about everything that they did. More

by JOHN878FISH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert
May 16, 2022 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2022

We had Quick and easy to booking our oil chnge online and had a good customer service checking person. Also offered options too Thanks! More

by mikesueoachs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
May 12, 2022 -

Tenvoorde Ford responded

Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future.

May 06, 2022

I have always received great service at Tenvoorde Ford, no matter, when I go there. They are very professional, courteous and polite and get the job done in a timely fashion. More

by MAGGIE.MAE.PLANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Tenvoorde Ford responded

We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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