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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,220 Reviews

1,220 Reviews of Tenvoorde Ford - Service Center

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July 01, 2022

Courteous, professional, punctual, budget-conscious, honest. There are more words to describe my experience, but you should know that ALL of it was positive. More

by johngerads
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Tenvoorde - Five Stars!!!
Jul 01, 2022 -

Tenvoorde Ford responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we are happy to hear that you agree! On behalf of your friends here at Tenvoorde Ford, enjoy the rest of your Friday!

June 30, 2022

Oil change great…timely. Unfortunately, at pick up time a tar resurfacing crew had sprayed my car. Detainers rushed and did a poor job cleaning it. I had to bring my car on a More

by annemariekimble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quick Lane manager name???
Jul 05, 2022 -

Tenvoorde Ford responded

We apologize for the inconvenience, we are glad to hear that our Quick Lane Manager took care of the problem! Please don't hesitate to reach out if there's anything additional we can do for you.

June 28, 2022

As I work out of town/State, it is crucial that I am able to have my vehicle worked on and serviced when I am home. Tenvoorde is always willing and able to accommodate me and my vehicle. I appreciate this. More

by MAGGIE.MAE.PLANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Tenvoorde Ford responded

Thank you, Maggie, for taking the time to leave us a positive review today! At Tenvoorde Ford, we continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

June 24, 2022

Mike Asperhiem is the guy you want to see in the service department. He is honest, accommodating, informed, willing to work with the mechanics and customer to resolve any questions. He treats customers like More

by dannel8900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Tenvoorde Ford responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we are happy to hear that you agree! On behalf of your friends here at Tenvoorde Ford, enjoy that refurbished ride!

Jun 28, 2022 -

Tenvoorde Ford responded

Thank you for taking the time to leave us a positive review today! At Tenvoorde Ford, we continually strive for top-notch service. We are glad to hear that you had a great experience with Mike. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

June 24, 2022

Worst service ever took 4 times before diagnosed issue correctly. Every time I was calling back because same issue existed within less than 24hrs. Service department has no customer service skills and Ne More

by JOSH.KNEBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2022

Staff keeps clients well informed, and effectively explains to clients the available options and prices. More

by trooper833
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Jun 28, 2022 -

Tenvoorde Ford responded

Hello, we're glad to hear you found our staff knowledgeable and helpful! Thank you for choosing Tenvoorde Ford and we hope to see you again.

June 17, 2022

Barry Jensen is the most wonderful service advisor to work with. He always makes sure my needs are met and will suggest that I might also need an oil change. Barry always offers a shuttle ride and pick More

by JOANN.FELD10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Tenvoorde Ford responded

Hi, thanks for your praise and kind comments about Barry! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 15, 2022

they were very helpful and easy to work with it was a good experience by More

by TMEINZ4FISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Tenvoorde Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2022

As a long time customer, I have noted that the employees are courteous, and efficient. The mechanics are skilled, and qualified for the job! After my appointment, I always feel that my vehicle is safer More

by JULIEGILYARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Jun 14, 2022 -

Tenvoorde Ford responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 11, 2022

Great experience. The workers were very helpful and kind when I visited. Everything was efficient and ran smoothly when I was there More

by tbreiden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Jun 13, 2022 -

Tenvoorde Ford responded

We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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