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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,244 Reviews

1,244 Reviews of Tenvoorde Ford - Service Center

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September 25, 2022

Quick service. Employees were very cordial and informative providing what I needed them to do. More

by joedavich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Sep 26, 2022 -

Tenvoorde Ford responded

We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

September 20, 2022

My least favorite service center. I've never been greeted upon entrance and sometimes have been completely ignored. This visit I told Mike I thought there was a recall that needed to More

by BKWHEELOCK
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Asperheim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Tenvoorde Ford responded

Thank you for taking the time to leave us your honest feedback. Please contact Craig Schafer at cschaefer@tenvoordeford.com when you have an opportunity, and we will be more than happy to try and turn your experience around.

September 17, 2022

The service was Prompt and courteous and delivered as promised. Quote was prepared as requested. More

by PRARNESEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Tenvoorde Ford responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

September 17, 2022

It is so great to have my car running again i hope this takes care of the problem More

by clulubelle666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Tenvoorde Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 17, 2022

They didn’t fix the problem and one employee was rude. Been waiting for a return call from Craig Shaffer. Will probably have to go elsewhere to get my 13 th new F-150 repaired More

by AJMKT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The guy in the first service desk, Russ Hoeschen
Sep 21, 2022 -

Tenvoorde Ford responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact Craig Schaefer at cschaefer@tenvoordeford.com so we can work with you to make this right. You can also call me directly at 320-257-3665.

September 12, 2022

Went to service because was sure that the bearing needed to be replaced, they only checked one side!! More

by s.johnson5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Hoeschen
Sep 15, 2022 -

Tenvoorde Ford responded

We appreciate you bringing this experience to our attention. If you are willing, please contact Phil Waxon at pwaxon@tenvoordeford.com so we can work towards a resolution. We look forward to hearing from you.

September 02, 2022

Experienced service writers and technicians provide a good experience. Service is done correctly and timely. More

by tomfwaibel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Tenvoorde Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2022

Quick service, friendly and helpful staff. Leaving the area soon, hope the new dealership can measure up. More

by bubbaruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Link
Sep 01, 2022 -

Tenvoorde Ford responded

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2022

Barry Jensen, Service person did a fantastic job. He not only ensured that my truck was fixed, but he kept me appraised of what was happening and the repairs were done in an extremely timely fashion More

by PETERANDSUSANPLOOF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2022

Yeah! It is fixed. So excited to have my car back and working. They worked hard to get it working. More

by jmmichael0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Tenvoorde Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

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