Back

Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,220 Reviews

1,220 Reviews of Tenvoorde Ford - Service Center

Sort by
September 17, 2022

They didn’t fix the problem and one employee was rude. Been waiting for a return call from Craig Shaffer. Will probably have to go elsewhere to get my 13 th new F-150 repaired More

by AJMKT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The guy in the first service desk, Russ Hoeschen
Sep 21, 2022 -

Tenvoorde Ford responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact Craig Schaefer at cschaefer@tenvoordeford.com so we can work with you to make this right. You can also call me directly at 320-257-3665.

September 12, 2022

Went to service because was sure that the bearing needed to be replaced, they only checked one side!! More

by s.johnson5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Hoeschen
Sep 15, 2022 -

Tenvoorde Ford responded

We appreciate you bringing this experience to our attention. If you are willing, please contact Phil Waxon at pwaxon@tenvoordeford.com so we can work towards a resolution. We look forward to hearing from you.

September 02, 2022

Experienced service writers and technicians provide a good experience. Service is done correctly and timely. More

by tomfwaibel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Tenvoorde Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2022

Quick service, friendly and helpful staff. Leaving the area soon, hope the new dealership can measure up. More

by bubbaruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Link
Sep 01, 2022 -

Tenvoorde Ford responded

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2022

Barry Jensen, Service person did a fantastic job. He not only ensured that my truck was fixed, but he kept me appraised of what was happening and the repairs were done in an extremely timely fashion More

by PETERANDSUSANPLOOF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2022

Yeah! It is fixed. So excited to have my car back and working. They worked hard to get it working. More

by jmmichael0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Tenvoorde Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

August 25, 2022

She explained everything very well. Showed real concern and understanding. I was pleased to see how well she did. More

by richefixit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Miller
Aug 26, 2022 -

Tenvoorde Ford responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 24, 2022

Over the years since 2002 I have purchased six trucks from Tenvoorde and have had all the scheduled maintenance done by them and I have never been disappointed by the friendliness and knowledge of the sa More

by crack68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Tenvoorde Ford responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

August 21, 2022

What a great experience! The team really knows what there doing and all of them are truly professional. More

by JAMIELINK99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Culhane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Dan Lochner
Aug 22, 2022 -

Tenvoorde Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

August 12, 2022

Mike was great, support crew, woman , was not helpful when I did a follow up call. She said they were really busy and might not be able to call body shop. Called at three thirty More

by dblrquale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Tenvoorde Ford responded

Hi, thanks for your praise and kind comments about Mike! We appreciate your honest feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

...
47
...