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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,244 Reviews

1,244 Reviews of Tenvoorde Ford - Service Center

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November 19, 2022

The service was prompt and done right. I was greeted warmly and will return for future services More

by joedavich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Nov 21, 2022 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

November 18, 2022

Barry was great! Service was performed as expected and completed on time. Took care of the repair as a warranty item. More

by laynep01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Tenvoorde Ford responded

We cannot tell you enough how much we appreciate our service team. They do a fantastic job, and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.

November 18, 2022

Fast, extremely professional service. Service desk person was very friendly and knowledgeable and took care of an additional concern as well as the regular maintenance. More

by Jajkswanson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

November 17, 2022

Fast, extremely professional service. We were kept informed on the problem and what was needed for the repair. More

by SPRAGDCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Tenvoorde Ford responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2022

Sort of disconnected, schedule an appointment and details your needs and arrive at appointment and the service person is unaware of it. More

by dan.peterka51
Recommend Dealer
Yes
Employees Worked With
David Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Tenvoorde Ford responded

We regret to hear that you had this experience with us. Please contact Phil Waxon at pwaxon@tenvoordeford.com so we can work with you to make this right.

November 04, 2022

Service desk person was very friendly and knowledgeable about my issue. Let me know what the issue was and cost. Called me when it was done More

by djbice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Tenvoorde Ford responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 31, 2022

I had an appointment and when i got there they didn't have the part ordered. So i had to leave and i'm now waiting for a call to tell me the part is in so they can reschedule the appointment. More

by debbie.carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Tenvoorde Ford responded

Debbie, Thank you for letting us know about your experience. I am happy to hear that Barry was able to work with you and get things worked out so the we could arrange to get your service handled. If you have any further questions or any other concerns please reach out to Craig Schaefer at cschaefer@tenvoordeford.com. Craig Schaefer Parts and Service Manager Tenvoorde Ford cschaefer@tenvoordeford.com

October 27, 2022

Very good service even without an appointment. Took care of problem with no charge immediately More

by Majasdz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Oct 28, 2022 -

Tenvoorde Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2022

Kind of hit and miss on what to expect. I secheduled an appoiment and got the email comfirming. When I arrived they had no record of it. So I gave him the details again and also my cell More

by FORD0
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Tenvoorde Ford responded

It's upsetting to hear that your experience was anything but stellar. We would like an opportunity to make this up to you. If you are willing, please reach out to Phil Waxon at pwaxon@tenvoordeford.com so we can work towards a resolution.

October 18, 2022

Barry did a great job of getting my truck repair completed right away . Great communication. More

by TIMRAJKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Tenvoorde Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

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