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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,191 Reviews
Call Service Center (320) 348-7985

1,191 Reviews of Tenvoorde Ford - Service Center

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November 08, 2024

I will not deal with this center center again, they don't communicate, with each other or customer. Seems like they drop the ball with everything, my experience with them was very poor. More

by tjdahlvang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Warren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Tenvoorde Ford responded

We are sorry to hear about your experience. We understand it is frustrating when communication breaks down like that, especially when you expect a certain level of service. We initially thought the issue was corrected, especially since your communication with Madison was great. It’s disappointing that it didn’t carry through. Your feedback is important, and we would happily speak with you further about your experience. Please reach out to our Service Manager, Craig at cschaefer@tenvoordeford.com. Thank you and we look forward to hearing from you.

November 07, 2024

The staff are very helpful and seem to genuinely care about getting your vehicle fixed right. More

by jason.strand78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Tenvoorde Ford responded

Thank you, Jason! We're glad to hear that our team provided helpful and caring service. We appreciate your feedback and look forward to assisting you again at Tenvoorde Ford!

November 04, 2024

Mike treated me like a friend. He knew exactly what my issue was and how long it would take to repair it. Doug More

by Dgbruggeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Tenvoorde Ford responded

Thank you, Doug! We're glad to hear that Mike provided you with friendly and knowledgeable service. We appreciate your feedback and look forward to assisting you again at Tenvoorde Ford!

October 28, 2024

They delivered my truck to me at work to make it more convenient for me! More

by 79angelwild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Oct 29, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're glad to hear that we could make your experience more convenient by delivering your truck to you at work. We appreciate your support at Tenvoorde Ford!

October 25, 2024

It was professional, comfortable for the customer. They did have amenities for the customer while waiting for the service for completion. More

by JEROMEDSCHMIDTZ8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Stueve
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Tenvoorde Ford responded

Thank you for your kind words, Jerome! We're pleased to hear that you found your experience at Tenvoorde Ford professional and comfortable. We strive to provide a welcoming environment for all our customers. We look forward to seeing you again!

October 25, 2024

I had a great experience with Kevin in the service department. He made sure that I was kept informed about my Bronco and the fixes that needed to be done. I liked that we could text for convenience. More

by ZYLKA.JAMIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Oct 25, 2024 -

Tenvoorde Ford responded

Thank you, Jamie! We’re glad to hear Kevin kept you informed and made the service experience convenient through texting. Your satisfaction with your Bronco’s care at Tenvoorde Ford means a lot to us!

October 24, 2024

I have been very happy with all my dealings with TenVoorde Ford. Service department is the area I appreciate most. More

by slbecker.sb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lochner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Larsen
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Oct 25, 2024 -

Tenvoorde Ford responded

Thank you for your positive feedback! We're glad to hear that you've had a great experience with our service department at Tenvoorde Ford. We appreciate your support!

October 20, 2024

This dealership is excellent to work with. Great customer service following the sale. Pleasant service staff. More

by kpeterson2520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Tenvoorde Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our dealership and that our customer service has continued to impress you even after the sale. Our service staff takes pride in providing pleasant and helpful experiences, and we appreciate your kind words. We look forward to seeing you again soon!

October 17, 2024

After experiencing hours long waits and a lack of appointment options at other Ford dealerships for a simple oil change, I went to Tenvoorde - on a weekend, no less. Got an appointment, could check More

by targetdesigner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Gagnier, Anna Mohs
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Oct 18, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're thrilled to hear that you had a positive experience with our service team at Tenvoorde Ford. We appreciate your trust in us and look forward to helping you with your next vehicle purchase!

October 16, 2024

Someone called me and said they were going g to check on a free service and maybe a better fiance rate for the bronco that we over paid for More

by jody.homan69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Culhane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lochner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Tenvoorde Ford responded

Jody, we are sorry for your experience. It appears this stems from the conversations you had in February. First talking with the salesperson, then to accessory manager about a lift for the Bronco, and finally to finance manager without everyone knowing the full story. We dropped the ball in communication and would like to apologize and offer the opportunity to make it right. If you would like to discuss the matter further, please contact our general sales manager Kris Culhane at kculhane@tenvoordeford.com or 320-251-0540.

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