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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,202 Reviews
Call Service Center (320) 348-7985

1,202 Reviews of Tenvoorde Ford - Service Center

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April 08, 2023

Service tech was very friendly and helpful. He made time for me even though I didn't have an appointment. More

by nicoletpitts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
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April 06, 2023

Everyone was great and things were taken care of quickly and I was on my way! More

by RJ.ENGA.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
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April 06, 2023

Tenvoorde Quicklane is convenient, prompt, reasonable prices, beats competitor’s prices for tires, free rotation on tires purchased there More

by MLAVOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Report | Print
April 04, 2023

Wow, what a great group of guys. They definitely aim to please the customer. Thank you. More

by DDSCHULZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Report | Print
April 02, 2023

I brought the car in because something underneath is rattling. Unfortunately, it is STILL rattling. The problem is definitely not fixed. More

by brenda.silkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know her name. Female with long brown hair.
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March 31, 2023

Staff was straight forward and honest. Had a couple hiccups during the process but definitely worked with me when they didn’t have to. Overall very appreciative of their handling. More

by MC N8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lochner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Poehler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Report | Print
March 31, 2023

I received great service on the repair of my vehicle. Friendly staff and timely repair. Also appreciated the service of a ride to and from work the day of the repair. More

by debraritter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie
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March 30, 2023

I'd like to take this opportunity to share with you and the management at Tenvoorde Ford that I simply can't find the right words to express how impressed my wife and I have been with our Service Consultan More

by RODPEDERSONIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
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March 25, 2023

Great service and very friendly. Would definitely come here again. Got me in when I needed.. More

by jturner451215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Tenvoorde Ford responded

We are happy to hear that you had such a positive experience with our team! Please don’t hesitate to reach out if there is anything else we can do for you!

March 25, 2023

Trying to sell me adjustments/maintenance that I already did. OVER $800 worth!! Coolant flush, transmission fluid change, spark plug replacement all done prior!, Why has the quick dept trying to take advant More

by WANNABCOMIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quick dept
Report | Print
Mar 27, 2023 -

Tenvoorde Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Mar 27, 2023 -

Tenvoorde Ford responded

Wannabcomic, we are sorry for your experience. Our advisors will make recommendations based on the vehicles mileage according to the manufactures recommendations. They are supposed to look at the vehicle service history before making the recommendations but it sounds like they did not for you. If something like this does happen, the service technician is trained to look at the history and prevent the service from being performed a second time. Again, we apologize for the misunderstanding and our mistake, it certainly was not an attempt to take advantage of anyone. If you would like to discuss the situation further, please contact the Quick Lane manager, Dale Kaushagen, at dkaushagen@tenvoordeford.com

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