Tenvoorde Ford - Service Center

For a female car owner, Tenvoorde and Justin Erwin represent the most factual and correct answers to questions and concerns about my vehicle. Always an upfront price and I can count on it being done c represent the most factual and correct answers to questions and concerns about my vehicle. Always an upfront price and I can count on it being done correctly the first time. Suggestions are presented as to car maintenance, prices given and work is scheduled. I have never been "snowed" by someone trying to sell me something that the car does not need. If that should ever happen, it is "goodbye Ford and Tenvoorde! Trust is something you cannot buy; it is earned through thoughtful and superb service; when you lose trust, you have lost a customer, every potential customer that person talks too. More

Barry was very nice and professional. He made me feel really comfortable. And he caught something on my truck that was under warranty and suggested that we get it fixed as soon as possibl He made me feel really comfortable. And he caught something on my truck that was under warranty and suggested that we get it fixed as soon as possible. More

Worst experience ever would never recommend to anyone three hours for oil change and when they were done, broke down in their own parking lot three hours for oil change and when they were done, broke down in their own parking lot More

The work was completely quickly, the representatives are knowledgeable and friendly. The tires are working well and giving me confidence as I drive this winter. Thank you! This was in the Quick Lube Dept knowledgeable and friendly. The tires are working well and giving me confidence as I drive this winter. Thank you! This was in the Quick Lube Dept. More

My service is always great at the service center. My advisor Mike is why I keep coming back. Make me feel welcome and appreciated. I’ve had other service advisors and no comparison. Thanks Mike for y My advisor Mike is why I keep coming back. Make me feel welcome and appreciated. I’ve had other service advisors and no comparison. Thanks Mike for your services!!!! More

Miles was great! However your book keeping system is not. Our phone number has not been updated and we have asked multiple times. Because of this we had to wait for However your book keeping system is not. Our phone number has not been updated and we have asked multiple times. Because of this we had to wait for our licenses plate to be sent to us. Not okay. Update all contact info please. More

Mike was very polite and kept me informed on what was going on with fixing our vehicle. going on with fixing our vehicle. More

I told you I didn’t want any more emails. I’m responding to yet another one. I called to set up an oil change and the phone transferred over to a woman who could not take my request but sai I’m responding to yet another one. I called to set up an oil change and the phone transferred over to a woman who could not take my request but said she would have someone call me. I’m still waiting. I scheduled the oil change with Mills Ford in Willmar where I will be going from now on. BTW, I just love your impersonal word counter. Perhaps if you had just one of the four or five ‘service reps’ paid for by customers perform ‘customer’ service your might have kept my business. I also took the time to communicate with Mr Tenvoorde about my dissatisfaction. Of course the response was from AI and I never heard from the guy with the name on the door. But keep on paying Dealer Rater and thinking you’re doing the right thing. Au devour. More

Sales department does not stand behind their word. ? When I bought my lariat 2018 took it for test ride told the salesman. There’s a problem with the front end we need to have it fixed. They did work ? When I bought my lariat 2018 took it for test ride told the salesman. There’s a problem with the front end we need to have it fixed. They did work on it but it was not solved but he changed the wording said they weren’t going to do anything more about it.. if I am not contacted by 1040s to fix the front end of this truck, it will not ever be back on that lot ever again. I do plan to buy one more new truck in the next five years right now I’m leaving towards a GMC. More

Great experience and my car runs great. Barry was very helpful. I need to schedule an oil change. Barry was very helpful. I need to schedule an oil change. More