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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,215 Reviews
Call Service Center (320) 348-7985

1,215 Reviews of Tenvoorde Ford - Service Center

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January 06, 2024

They are always helpful and I appreciate the customer service which is a rarity these days More

by bethcaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Beth! We're glad to hear that you find our team helpful and appreciate our commitment to customer service. Providing excellent service is important to us, and we're grateful for your recognition. If you need anything else in the future, feel free to reach out.

January 06, 2024

Barry and the dealership in general are great. Barry has always been my go to guy! More

by Pauljackson1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Paul! We're thrilled to hear that Barry and the dealership have provided you with great service. Your feedback is greatly appreciated, and we look forward to continuing to serve you in the future!

January 06, 2024

Great place to have work done professionally they take care of you and your vehicle More

by DBOONE541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're delighted to hear that you find Tenvoorde Ford to be a great place for professional service and that we take care of both you and your vehicle. Your satisfaction is important to us, and we look forward to serving you again in the future!

January 04, 2024

Customer service was excellent. The service and repair on the vehicle were excellent the condition I received my vehicle in Casc not the best. but absolutely recommend More

by tixiermatthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you! We're glad to hear that you found our customer service excellent and that you were satisfied with the service and repair on your vehicle, despite the condition in which you received it. Your recommendation means a lot to us, and we appreciate your feedback. If you have any further concerns or need assistance, please don't hesitate to reach out.

January 01, 2024

I was very happy with how Chase handled a situation that happened. He provided a solution within 24 hrs and I’m confident he put steps in place to avid this situation again. More

by Janet
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback, Janet! We're pleased to hear that Chase was able to handle the situation promptly and provide a satisfactory solution. Customer satisfaction is our priority, and we're glad you're confident in Chase's efforts to prevent similar situations in the future. If you have any further concerns or need assistance, please don't hesitate to reach out.

January 01, 2024

The service department helped me out with my Explorer. A decision is made to replace the lug nuts. The tire rotation fluids topped off in a timely manner. More

by curtisgapinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear that our service department was able to assist you with your Explorer. Replacing the lug nuts and topping off fluids are essential maintenance tasks, and we're pleased we could take care of them for you in a timely manner. If you have any further questions or need assistance, feel free to reach out.

January 01, 2024

Our service advisor Justin Was very helpful and understanding. He went above and beyond for us to ensure that our vehicle was taken care of. More

by SuzyQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Suzy! We're delighted to hear that Justin provided you with helpful and understanding service. Going above and beyond for our customers is what we strive for, and we're glad Justin could ensure your vehicle was taken care of. If you need anything else in the future, don't hesitate to reach out.

December 29, 2023

They were very professional and knowledgeable. I purchased 5 new cars with Tenvoorde. Thank you. More

by Tim Lentner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Tim! We're honored to have earned your loyalty and trust over the purchase of five new cars with us. We're pleased to hear that you found our team professional and knowledgeable. Your satisfaction is important to us, and we appreciate your continued support. If you need anything else in the future, don't hesitate to reach out.

December 29, 2023

Efficient, very customer servivce oriented Fair pricing Liked my service representative Nice waiting area Love the text and video of the work done More

by YELOBUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear that you found our service efficient and customer service-oriented, and that you appreciated our fair pricing. Providing transparency through text and video updates on the work done is important to us, and we're glad you found value in that. If you need anything else in the future, don't hesitate to reach out.

December 28, 2023

It's next to impossible to get you to email an invoice. That is not good business if you want to get paid. More

by susan.victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Erwin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon

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