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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,215 Reviews
Call Service Center (320) 348-7985

1,215 Reviews of Tenvoorde Ford - Service Center

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January 26, 2024

Car was ready ahead of time, they did exactly what we wanted done. Maddi kept me informed along the way. Checked rear brakes, 5K lest, Thank you. Very nice customer lounge, Keep the discount coupons comi More

by dblrquale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear that your car was ready ahead of schedule and that Maddi kept you informed throughout the process. We're also happy to hear that you enjoyed our customer lounge. If you need anything else in the future, don't hesitate to reach out.

January 22, 2024

Get rid of the check in app if it’s not going to be accurate. I came in with a 10 min wait and hour and a half later my vehicle still hasn’t even gone in. More

by medicrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the inaccurate wait time provided by our check-in app. Your feedback is valuable to us, and we strive to improve our processes to better serve our customers. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com so we can address your concerns and ensure a more accurate experience in the future.

January 18, 2024

Always professional top notch service. A trusted place to have my vehicle serviced. I'll be back More

by Pkayter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're thrilled to hear that you received top-notch service and consider us a trusted place for your vehicle needs. Providing professional service is what we strive for, and we're grateful for your trust in us. We look forward to welcoming you back for your future service needs!

January 15, 2024

Great customer service with Justin. I had an incident happen from servicing my car and he resolved it quickly and professionally. Overall I trust Tenvoorde with my vehicle. More

by vadkemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that Justin provided you with great customer service and resolved any issues quickly and professionally. Building trust with our customers is important to us, and we're glad to know that you trust Tenvoorde Ford with your vehicle. If you need anything else in the future, don't hesitate to reach out.

January 15, 2024

They have treated me very well the two times I purchase a vehicle from them. Thank you I will come back again More

by timhinnenkamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your loyalty, Tim! We're delighted to hear that you've had positive experiences with us during both of your vehicle purchases. Providing excellent service to our customers is what we aim for, and we're grateful for your trust and support. We look forward to welcoming you back for your future automotive needs!

January 14, 2024

Maddie was great to work with! We had a change in our day, but she did a great job making sure we were taken care of and that our vehicle got repaired. Thank you! More

by tyler.roelofs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback, Tyler! We're glad to hear that Maddie provided you with excellent service and accommodated your schedule change to ensure your vehicle was repaired promptly. Customer satisfaction is our priority, and we're grateful for your appreciation. If you need anything else in the future, feel free to reach out.

January 13, 2024

I am happy to work there an know such dedicated wonderful people that are highly trained More

by schmidted27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed schmidt a 10, Russ Hoeschen, Alex Ladino
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Feb 24, 2024 -

Tenvoorde Ford responded

We're delighted to hear that you're happy working with us and appreciate our dedicated and highly trained team. Thank you for your kind words and dedication. We're grateful to have you as part of our team at Tenvoorde Ford!

January 13, 2024

I gave 5 stars. I don’t need to write 15 words. Blah blah ba blah. More

by janko24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Aanenson and Jade Aanenson
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your five-star rating! We appreciate your support and are glad that you had a positive experience with us. If you need anything else or have any further feedback, don't hesitate to reach out.

January 10, 2024

I came into the service area at Tenvoorde Ford with a low tire because there was a screw in it. I didn't have an appointment but Justin was able to get my truck right in to have the tire fixed. I was in an More

by JOANN.FELD10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Joann! We're delighted to hear that Justin provided you with prompt and efficient service to fix your tire issue. Providing quality care to our customers is what we strive for. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

January 07, 2024

Fast, efficient. Like all dealers, a bit on the expensive side though. Convenient - they picked up and dropped off my vehicle afterwards. More

by Abre22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that you found our service fast and efficient, and we appreciate your input about pricing. We strive to provide competitive pricing while maintaining the highest quality service. We're glad our pickup and drop-off service was convenient for you. If you have any further questions or need assistance in the future, feel free to reach out.

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