Tenvoorde Ford - Service Center

I would give the dealership a zero star if it was available! I ordered a new truck and never received a confirmation from Ford and no contact from the dealership on the status. When the truck fina available! I ordered a new truck and never received a confirmation from Ford and no contact from the dealership on the status. When the truck finally arrived it was damaged from shipping. The windshield was broken and I was told they would expedite a windshield. This took 3-4 weeks to arrive! During the financing process, Mike Warren was focused on was getting me to buy a warranty!!! They neglected to apply my down payment money from ordering my truck. As soon as I realize this I brought this to their attention. Sorry, this may take up to a week to refund your money! Seriously? I get immediate refunds everywhere else! I pick up the truck, which they never inspected and barely cleaned! As I get home, I realize the front right rim is damaged. I send pictures to my salesman( Dan Larsen). No response! I bring the truck back to show them the damage. At first they say it was damaged at the factory and take pictures. I dont hear anything back on the rim, so I stop in to talk to Dan. He states that the service department is blaming me for the damage to the wheel! After a month I press the issue and they say to bring the truck in. I drop off the truck and when I pick up the truck I find out they didnt replace the rim on my brand new truck, they tried to repair it! Which didnt work! ITS A BRAND NEW TRUCK!!! NO REPAIRING, SHOULD BE REPLACED! Then, I am told they will order a new rim for my truck!!! I start to inspect the truck more and find an issue in the wheel well. Factory defect! They inspect and say it needs to go to body shop to inspect further. 2 months later they call and say bring the truck in for the body shop and a new rim! No rental is available and I get a 10 year old truck to use while my brand new truck is in the shop! Oddly enough I seen they have courtesy trucks, but I wasnt given one!? The dealership calls and say the parts are back ordered at the body shop! Why would you not order the parts ahead of time???? You had 2 month to get the parts. I go and get my truck. The new paint has swirl marks in it and needs to be repaired! Brand new paint and it was poorly done! Brand new truck!!! 10 Minutes away I turn on my left blinker and it doesnt work! I immediately call and go back to the dealership. Between the body shop and Tenvoorde service department, they did not do a safety inspection after working on my truck! My blinkers, trailer 7 pin connector, license plate lights were all unplugged from painting the box on the truck! Also, my antenna was missing. Unacceptable! I contact Craig and he begins to blame me for losing the antenna when I picked the truck up from the body shop. I informed him I did not pick up my truck! I have left continual messages with Craig and he never returns my call! I am still waiting for a call from Craig. Craig, for some reason, has no way to rate his service Zero stars More

As usual Justin was on top of things. Always looking out for me. A real Professional... Always looking out for me. A real Professional... More

very good at his job. pleasant to work with. very knowledgeable and respectful to me pleasant to work with. very knowledgeable and respectful to me More

Tim needs additional training, when he told me I needed new tires he asked me what I wanted and when I asked him what he had for all season tires he ignored me. Very rude! new tires he asked me what I wanted and when I asked him what he had for all season tires he ignored me. Very rude! More

Clean facility and very friendly staff, Barry went out of his way to see all my needs were met. his way to see all my needs were met. More

Don’t like the fact, service writer already knew how much, didn’t let me know, f charge of $125 to check check engine light. Doubtful I’ll be back much, didn’t let me know, f charge of $125 to check check engine light. Doubtful I’ll be back More

I feel my purchase at Tenvordee was exceptional! Every single person I worked with was knowledgeable, provided excellent customer service, and professional. Very satisfied customer! Every single person I worked with was knowledgeable, provided excellent customer service, and professional. Very satisfied customer! More

Alex was fantastic, best service contact I ever had. He took care of everything on an emergency truck issue. He took care of everything on an emergency truck issue. More

Easy placing a truck order. Went thru the order thoroughly and got the job done. Went thru the order thoroughly and got the job done. More

Alex started off great but struggled to keep us informed as our repair process progressed. I called in several times for an update and was not able to connect. It took several calls to get a call back. H as our repair process progressed. I called in several times for an update and was not able to connect. It took several calls to get a call back. He was very respectful. More