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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,213 Reviews

1,213 Reviews of Tenvoorde Ford - Service Center

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January 13, 2025

Checking our truck in was an easy process. The service work was done about an hour before the time we were told. More

by priceac55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jan 14, 2025 -

Tenvoorde Ford responded

Hi, Thank you for your feedback! We’re happy to hear that checking in your truck was easy and that the service was completed ahead of schedule. We appreciate your trust in Tenvoorde Ford and look forward to serving you again!

January 11, 2025

Brought my jeep in for a coolant change before my daughters birthday. It was the only place I could get it in. Paid over $200 and picked it up at the end of the day. Drove it home with no heat. They More

by Rvnraged
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Jan 14, 2025 -

Tenvoorde Ford responded

We want to extend our sincerest apologies for the challenges you’ve faced after our service. We genuinely understand how frustrating this must be for you, and we can assure you that your concerns are extremely important to us. To ensure we address your issues promptly and effectively, we encourage you to reach out to our service manager, Craig Schaefer, at cschaefer@tenvoordeford.com so we can discuss what occurred and work toward a resolution. Thank you for your understanding and patience during this time. We truly appreciate your feedback and the opportunity to make things right.

January 11, 2025

Very informative and letting me know exactly how long I would have to wait thank you More

by MARK.EBNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Tenvoorde Ford responded

Thank you, Mark! We're glad our team at Tenvoorde Ford provided clear and timely communication about your wait time. We appreciate your kind words and look forward to assisting you again in the future!

January 06, 2025

Did not care for the exprerience I had. My Bluetooth system was messed up after an airbag recall service. Rude upon addressing the situation. Aside from the kind woman at the front main des More

by dkoonst23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asperheim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Tenvoorde Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

January 06, 2025

The work was done quick and my tires are and good to go and I will return with future services More

by jessicamwest0908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Tenvoorde Ford responded

Thank you, Jessica! We're glad to hear your tire service went smoothly. We look forward to assisting you with any future services!

January 06, 2025

The staff professionalism is above reproach. They completed the job in a minimum time frame. More

by dannywilliams502
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Tenvoorde Ford responded

Thank you, Danny! We're pleased to hear about your positive experience with our professional staff and efficient service. We appreciate your feedback!

January 06, 2025

Barry does a excellent job for me. I will go back to him on my next oil change. More

by jelpowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're glad Barry provided excellent service, and we look forward to assisting you again during your next oil change.

January 05, 2025

Extremely pushy and attempt to sell you on unnecessary services for a steep price. Would not recommend to anyone More

by mikespreiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
Jan 07, 2025 -

Tenvoorde Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

January 04, 2025

Though I had a small problem, mostly due to my ignorance, I was treated with courtesy and understanding. The service person was kind and considerate. I was very impressed. More

by PFLEAHMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2025 -

Tenvoorde Ford responded

Hi, Thank you for sharing your experience! We’re glad to hear that despite the small issue, our team was able to provide courteous and understanding service. We strive to make sure every customer feels valued and supported. We appreciate your kind words and look forward to serving you again!

January 04, 2025

Mike did a great job explaining the issue and the time that it was going to take to make this repair. More

by larrysherer37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2025 -

Tenvoorde Ford responded

Hi Larry, Thank you for your feedback! We’re glad to hear that Mike did a great job explaining the issue and the time needed for the repair. We strive to keep our customers informed and comfortable throughout the process. We appreciate your trust and look forward to assisting you again!