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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,215 Reviews
Call Service Center (320) 348-7985

1,215 Reviews of Tenvoorde Ford - Service Center

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February 24, 2024

They were nice and looked at the car but low balled the price and didn’t really try to nogotiaye anything More

by FOSSZACHARY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Erwin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Tenvoorde Ford responded

Zach, we are sorry you felt this way and thank you for your service business. These scenarios are difficult when the customer owes so much more than the vehicle is worth. We use KBB, Manheim Auctions, recent sales market data along with overall condition of the vehicle when determining value. After we found out the situation you got put in with that vehicle, we tried to stretch as far as we felt comfortable for our business based on the above references. We tend to put our best offer upfront which take most of the negotiation out of the picture. Again, we are sorry for the situation and that you felt this way. If you would like to discuss the matter further please email our General Sales Manager, Kris Culhane, at kculhane@tenvoordeford.com David Rodriguez General Manager Tenvoorde Ford 185 Roosevelt Rd St. Cloud, MN 56301 d. 320-251-0540 f. 320-251-8918

Feb 27, 2024 -

Tenvoorde Ford responded

Zach, we are sorry you felt this way and thank you for your service business. These scenarios are difficult when the customer owes so much more than the vehicle is worth. We use KBB, Manheim Auctions, recent sales market data along with overall condition of the vehicle when determining value. After we found out the situation you got put in with that vehicle, we tried to stretch as far as we felt comfortable for our business based on the above references. We tend to put our best offer upfront which take most of the negotiation out of the picture. Again, we are sorry for the situation and that you felt this way. If you would like to discuss the matter further please email our General Sales Manager, Kris Culhane, at kculhane@tenvoordeford.com David Rodriguez General Manager Tenvoorde Ford 185 Roosevelt Rd St. Cloud, MN 56301 d. 320-251-0540 f. 320-251-8918

February 23, 2024

It is not running into issues, it is how you deal with them. These folks kept in communication every step of the way. More

by amazingthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your kind words! At Tenvoorde Ford, we pride ourselves on our dedication to effective communication and problem-solving. We're thrilled to hear that your experience reflected these values. We appreciate your support and look forward to serving you again in the future!

February 21, 2024

Barry was friendly and pleasant. He did the work I asked for. When I asked if it needed anything else done, he gave me an honest answer that it did not need any more work. I appre More

by merleh55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! At Tenvoorde Ford, we strive to provide friendly and honest service to all our customers. We're delighted to hear that Barry met your expectations by addressing your needs and providing transparent advice. Your satisfaction is our priority, and we look forward to serving you again in the future!

February 19, 2024

The only place I will get my oil changed! ! The environment is pleasant and friendly. I am always greeted with a smile :) More

by SarahA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Stumpf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Sarah! We're honored to be your go-to destination for oil changes. Providing a pleasant and friendly environment for our customers is a top priority for us, and we're glad to hear that you always feel welcomed with a smile. We appreciate your loyalty and look forward to continuing to serve you with the same level of excellence in the future!

February 19, 2024

Will always take my vehicle to be serviced here. Mike Asperheim is so helpful when it comes to scheduling service. More

by kayleetenvoorde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your loyalty, Kaylee! We're thrilled to hear that Mike Asperheim has been instrumental in ensuring your service experiences are smooth and convenient. At Tenvoorde Ford, we're committed to providing top-notch service, and we look forward to continuing to meet your automotive needs in the future!

February 18, 2024

Tenvoorde Ford is an amazing dealership to work with. The sales staff is extremely helpful without being overly pushy. The service department is always willing to listen to your issue, knowledgeable an More

by JOANN.FELD10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Joann! We're delighted to hear that you had an amazing experience with us. Providing helpful and knowledgeable service, whether in sales or the service department, is our top priority. We appreciate your kind words and look forward to continuing to exceed your expectations in the future!

February 14, 2024

Awesome Dealership, Very easy to deal with, First class Employees to deal with, I would recommend them to anyone More

by jeffpeterson781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Jeff! We're thrilled to hear that you had an awesome experience with us. Providing a first-class experience for our customers is what we strive for. We truly appreciate your recommendation and look forward to assisting you and anyone you refer in the future!

February 12, 2024

Great person to work with. Very professional, efficient, and easy to work with and good at his job. More

by MAGGIE.MAE.PLANTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Maggie! We appreciate your feedback and are thrilled to hear that you had a great experience working with our team. Providing professional and efficient service is what we strive for, and we're glad to have met your expectations. If you need anything else in the future, don't hesitate to reach out.

February 12, 2024

It is easy to get in to have work done. The people who work there are always considerate. More

by bruce.geyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen, Alex Ladino
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Bruce! We're glad to hear that you find it easy to schedule service with us and that our team is always considerate. Providing convenience and excellent customer service are top priorities for us. We appreciate your feedback and look forward to continuing to serve you!

February 10, 2024

They were friendly and when I said there was an issue with my backup camera and they didn't find it they tried again and it acted up. They ordered a different one, called when it came in and put it in More

by smilin.native66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember her name, she was amazing to work with
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that our team was able to address the issue with your backup camera promptly and efficiently. We appreciate your kind words and are glad we could provide you with awesome service. If you need anything else, please don't hesitate to reach out!

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