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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,215 Reviews
Call Service Center (320) 348-7985

1,215 Reviews of Tenvoorde Ford - Service Center

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April 07, 2024

Probably some of the worst customer service I have received absolutely no communication with Mike no emails no texts no updates on vehicle More

by tixiermatthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asperheim
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Tenvoorde Ford responded

Hi Matthew, We're truly sorry to hear about your experience. Per our conversation, this doesn't align with our standards or service. We appreciate you taking the time to speak with our service manager, Craig Schaefer, about your experience. If you have any questions or concerns, please reach out to our service manager directly at cschaefer@tenvoordeford.com. Best regards Tenvoorde Ford Team

April 05, 2024

Small issues with the truck. They have been outstanding to take care of any issue and deliver answers in a timely Fashion More

by Rich Erkens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Tenvoorde Ford responded

Hi Rich, Thank you for your feedback! We're glad to hear that despite the small issues with the truck, we've been able to address them promptly and provide timely answers. If you have any further concerns or need assistance, feel free to reach out. We appreciate your business at Tenvoorde Ford!

April 05, 2024

Vehicle wash was not done after service work was completed after asking service personal if that could be done when finished, not a big issue with me just an FYI. More

by Mkrueger44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Apr 06, 2024 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We apologize for the oversight regarding the vehicle wash after your service. Your feedback is valuable, and we'll ensure better communication and attention to detail in the future. We appreciate your understanding, and please don't hesitate to reach out if you have any further concerns or questions.

April 02, 2024

Great Service and great people. Really like the service of coming to Camp Ripley to service vehicles. More

by aliciadecamp89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Tenvoorde Ford responded

Hi Alicia! Thank you for your kind words! We're thrilled to hear that you had a great experience with our team at Tenvoorde Ford. We're glad that our service of coming to Camp Ripley to service vehicles was convenient for you. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business!

April 01, 2024

We got our issues addressed in a timely manner, would recommend for service work in the future More

by telegrand_m
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that we were able to address your issues promptly. Your recommendation means a lot to us, and we look forward to assisting you with any future service needs. If you have any questions or concerns, please don't hesitate to reach out. Thank you for choosing Tenvoorde Ford!

March 28, 2024

James was great! We were in and out in a flash, and got a great deal! More

by adamgedde
Recommend Dealer
Yes
Employees Worked With
JAMES GEDDE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Tenvoorde Ford responded

Hi Adam, Thank you for your feedback! We're thrilled to hear that you had a great experience with James at Tenvoorde Ford. If you have any further questions or need assistance, please feel free to reach out. We appreciate your business and hope you enjoy your new purchase!

March 25, 2024

Great service! Working with Kevin, he provided me a detailed quote, answered all my questions and then during my two visits he kept me updated on what needed to be More

by JaneS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jonely
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Mar 25, 2024 -

Tenvoorde Ford responded

Hi Jane! Thank you! We're glad you had a great experience at Tenvoorde Ford with Kevin. He provided detailed quotes, answered your questions, and kept you updated during your visits. If you need anything else, feel free to reach out. We appreciate your feedback!

March 24, 2024

Service and quick lane are great. Tenvoorde Ford as a whole, don't trust them. More

by thejustincredible1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Warren
3.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Wobschall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Tenvoorde Ford responded

We appreciate your feedback and are sorry to hear about your overall experience. Our sales team strive to provide excellent service, and we apologize if your experience with the dealership fell short of expectations. If you have any specific concerns or would like to discuss your experience further, please feel free to reach out to Craig Schaefer at cschaefer@tenvoordeford.com. We value your feedback and hope to address any issues you may have.

March 22, 2024

It was wonderful that the tech came to the house . He was nice and very efficient More

by funifarm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're delighted to hear that you had a wonderful experience with our technician from Tenvoorde Ford. We're glad to hear that they provided excellent service and were efficient. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!

March 21, 2024

The staff is always helpful and knowledgeable. always in contact with the customer to keep them informed as to what’s going on!! More

by PSTUMPF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Tenvoorde Ford responded

Hello, We're delighted to hear that our staff provided helpful and knowledgeable service. Keeping our customers informed is a priority for us. Thank you for your feedback!

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