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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews
Call Service Center (320) 348-7985

1,171 Reviews of Tenvoorde Ford - Service Center

Sort by
February 04, 2024

Barry is an outstanding service rep for Tenvoorde! He is incredibly knowledgeable and absolutely customer friendly. Represents Tenvoorde, and at the same time advocates for the customer. More

by erinlorae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your kind words, Erin! We're thrilled to hear that Barry has provided you with outstanding service. We appreciate your feedback and look forward to serving you again in the future!

February 02, 2024

justin did a great job explaining the service that was needed, and the service was completed promptly More

by PRECISIONPROPCYCLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that Justin provided you with great service and explained everything clearly. Prompt completion of service is important to us, and we're glad we could meet your expectations. If you need anything else in the future, feel free to reach out.

February 02, 2024

Everything was great, good job by all employees i worked with. Thankl you all again for the great service. More

by RATCHET71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're delighted to hear that you had a great experience with us. Providing excellent service is what we strive for, and we're glad to know our team met your expectations. Your appreciation means a lot to us. If you need anything else in the future, don't hesitate to reach out.

January 28, 2024

I was there 3000 miles ago same service I normally get tire rotation and oil change price out the door $59.99 now I went recently now the dam price is $89.00 for basic oil change this should be way cheape More

by Reviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for sharing your concerns. We apologize for any confusion regarding our pricing. Your feedback is valuable to us. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com so we can address your questions and ensure transparency in our services. We appreciate your communication and hope to resolve this matter to your satisfaction

January 27, 2024

Since buying my Explorer I have had nothing but pleasant experiences I always recommend them to my friends and family More

by fishrmnmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your loyalty and recommendation! We're thrilled to hear that you've had nothing but pleasant experiences with us since purchasing your Explorer. Providing excellent service to our customers is what we strive for, and we appreciate your support. If you or your friends and family need anything in the future, don't hesitate to reach out.

January 27, 2024

They were able to diagnose my car problem fast and take care of the problem More

by rdutter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that we could quickly diagnose and resolve the issue with your car. Providing efficient service is our priority, and we're glad we could meet your expectations. If you need anything else in the future, don't hesitate to reach out.

January 26, 2024

Car was ready ahead of time, they did exactly what we wanted done. Maddi kept me informed along the way. Checked rear brakes, 5K lest, Thank you. Very nice customer lounge, Keep the discount coupons comi More

by dblrquale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear that your car was ready ahead of schedule and that Maddi kept you informed throughout the process. We're also happy to hear that you enjoyed our customer lounge. If you need anything else in the future, don't hesitate to reach out.

January 22, 2024

Get rid of the check in app if it’s not going to be accurate. I came in with a 10 min wait and hour and a half later my vehicle still hasn’t even gone in. More

by medicrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the inaccurate wait time provided by our check-in app. Your feedback is valuable to us, and we strive to improve our processes to better serve our customers. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com so we can address your concerns and ensure a more accurate experience in the future.

January 18, 2024

Always professional top notch service. A trusted place to have my vehicle serviced. I'll be back More

by Pkayter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're thrilled to hear that you received top-notch service and consider us a trusted place for your vehicle needs. Providing professional service is what we strive for, and we're grateful for your trust in us. We look forward to welcoming you back for your future service needs!

January 15, 2024

Great customer service with Justin. I had an incident happen from servicing my car and he resolved it quickly and professionally. Overall I trust Tenvoorde with my vehicle. More

by vadkemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that Justin provided you with great customer service and resolved any issues quickly and professionally. Building trust with our customers is important to us, and we're glad to know that you trust Tenvoorde Ford with your vehicle. If you need anything else in the future, don't hesitate to reach out.

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