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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews
Call Service Center (320) 348-7985

1,171 Reviews of Tenvoorde Ford - Service Center

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March 04, 2024

It is very helpful when some one can pick up the your suv for service when you have a busy work schedule at work and come back and drop it off. I would use the service again. Thank you service department. More

by WBenage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Culhane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Corbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Tenvoorde Ford responded

We're glad to hear that the pick-up and drop-off service made things more convenient for you amidst your busy work schedule. It's wonderful when services can adapt to fit our needs, making life a bit easier. I'm sure the service department appreciates your feedback, and they'll be ready to assist you again whenever you need it at Tenvoorde Ford. Hope to see you again!

March 03, 2024

Always easy to work with and good communication through the entire process. Would recommend to anyone More

by StevenSlimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Tenvoorde Ford responded

Dear Steven, Thank you for your positive feedback! We're delighted to hear that you found working with us easy and that our communication throughout the process met your expectations. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, don't hesitate to reach out.

March 01, 2024

They did a great job, no surprises at all and was very happy with their work More

by michaeleagle87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Tenvoorde Ford responded

Dear Michael, Thank you for your kind feedback! We're delighted to hear that you had a great experience with us and that our team exceeded your expectations. Your satisfaction is our priority, and we appreciate your business. If you need anything else in the future, don't hesitate to reach out to us.

March 01, 2024

Unwilling to stand behind the lemon car they sold us. Disappointed but this dealership and their customer service. More

by alexia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Culhane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lochner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ladino
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Mar 04, 2024 -

Tenvoorde Ford responded

Dear Alexia, We're sorry to hear about your disappointment with the vehicle you purchased from us. Please reach out to David Rodriguez at drodriguez@tenvoordeford.com so we can discuss your concerns and work towards a resolution. Your satisfaction is important to us, and we're here to assist you.

Mar 04, 2024 -

Tenvoorde Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

February 29, 2024

I was reluctant to type this as I try to keep things positive but I was a little frustrated. Upon the work being done (was a scheduled oil change) I went to pay and realized I was overcharged. I had to More

by Mark
Recommend Dealer
No
Employees Worked With
Quick Lane Oil change crew
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Mar 01, 2024 -

Tenvoorde Ford responded

Mark, we apologize for your experience. You were correct, the oil was double billed on the ticket. We have discussed with the advisor if the customer feels something is wrong to look into the ticket deeper or get a manger immediately. We are sorry this was not your experience. If you would like to discuss the matter further you can contact the Quick Lane Manager, Chase Olson, via email at colson@tenvoordeford.com . Thank you for your business.

February 25, 2024

Every time i come here, i get the results i want. my car gets fixed! Am a satisfied customer. I also love that they have shuttle service while the car is admitted. More

by yo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Tenvoorde Ford responded

We're delighted to hear about your positive experience at Tenvoorde Ford! Providing reliable service and convenience for our customers is our top priority. Thank you for your feedback, and we look forward to serving you again in the future. If you have any further questions or need assistance, feel free to reach out to us anytime.

February 24, 2024

They were nice and looked at the car but low balled the price and didn’t really try to nogotiaye anything More

by FOSSZACHARY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Erwin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Tenvoorde Ford responded

Zach, we are sorry you felt this way and thank you for your service business. These scenarios are difficult when the customer owes so much more than the vehicle is worth. We use KBB, Manheim Auctions, recent sales market data along with overall condition of the vehicle when determining value. After we found out the situation you got put in with that vehicle, we tried to stretch as far as we felt comfortable for our business based on the above references. We tend to put our best offer upfront which take most of the negotiation out of the picture. Again, we are sorry for the situation and that you felt this way. If you would like to discuss the matter further please email our General Sales Manager, Kris Culhane, at kculhane@tenvoordeford.com David Rodriguez General Manager Tenvoorde Ford 185 Roosevelt Rd St. Cloud, MN 56301 d. 320-251-0540 f. 320-251-8918

Feb 27, 2024 -

Tenvoorde Ford responded

Zach, we are sorry you felt this way and thank you for your service business. These scenarios are difficult when the customer owes so much more than the vehicle is worth. We use KBB, Manheim Auctions, recent sales market data along with overall condition of the vehicle when determining value. After we found out the situation you got put in with that vehicle, we tried to stretch as far as we felt comfortable for our business based on the above references. We tend to put our best offer upfront which take most of the negotiation out of the picture. Again, we are sorry for the situation and that you felt this way. If you would like to discuss the matter further please email our General Sales Manager, Kris Culhane, at kculhane@tenvoordeford.com David Rodriguez General Manager Tenvoorde Ford 185 Roosevelt Rd St. Cloud, MN 56301 d. 320-251-0540 f. 320-251-8918

February 23, 2024

It is not running into issues, it is how you deal with them. These folks kept in communication every step of the way. More

by amazingthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your kind words! At Tenvoorde Ford, we pride ourselves on our dedication to effective communication and problem-solving. We're thrilled to hear that your experience reflected these values. We appreciate your support and look forward to serving you again in the future!

February 21, 2024

Barry was friendly and pleasant. He did the work I asked for. When I asked if it needed anything else done, he gave me an honest answer that it did not need any more work. I appre More

by merleh55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! At Tenvoorde Ford, we strive to provide friendly and honest service to all our customers. We're delighted to hear that Barry met your expectations by addressing your needs and providing transparent advice. Your satisfaction is our priority, and we look forward to serving you again in the future!

February 19, 2024

The only place I will get my oil changed! ! The environment is pleasant and friendly. I am always greeted with a smile :) More

by SarahA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Stumpf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Sarah! We're honored to be your go-to destination for oil changes. Providing a pleasant and friendly environment for our customers is a top priority for us, and we're glad to hear that you always feel welcomed with a smile. We appreciate your loyalty and look forward to continuing to serve you with the same level of excellence in the future!

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