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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,215 Reviews

1,215 Reviews of Tenvoorde Ford - Service Center

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June 09, 2024

The oil life meter was not reset after the oil change. Everytime the engine is started, there is a message on the screen saying that service is due. Paper and plastic was left on the driver side when I p More

by markgleisner2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Tenvoorde Ford responded

We apologize for the oversight, Mark. Your feedback is valuable to us, and we want to ensure your complete satisfaction. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com so we can address these issues promptly. Thank you for bringing this to our attention.

June 06, 2024

It was just average service. They didn't really try to help with minor stuff More

by tchmarketing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Tenvoorde Ford responded

Hi, We're sorry to hear that your experience was just average, and we apologize if we fell short in assisting with minor issues. We always aim to provide exceptional service and address all concerns, big or small. Your feedback is valuable, and we'll strive to improve. If there's anything specific we can assist you with in the future, please don't hesitate to let us know.

May 27, 2024

Justin was extremely helpful when I was faced with having my truck serviced at a dealership that was new to me. He was very informative, helpful and calming. I have spread the word with friends, family and More

by ksm_cpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your kind words! We're thrilled to hear that Justin provided you with informative and calming service during your truck service visit. We appreciate you spreading the word about your positive experience to friends, family, and coworkers. If you ever need assistance again, don't hesitate to reach out.

May 27, 2024

Didn’t get the cigarette and smoke smell out of the interior of new 2022 f-150! More

by Dmdoyle6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Warren
3.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Poehler, Alex Sanchez
Jun 04, 2024 -

Tenvoorde Ford responded

Hi, We apologize for the inconvenience. Please contact us so we can assist you further in addressing the cigarette and smoke smell in your new 2022 F-150. We appreciate your feedback and look forward to resolving this issue for you.

May 27, 2024

Very attentive, helpful, informative, conscientious, and follows up after the sale for rput8ne maintenance and just overall satisfaction with the vehicle. I'll he going there for my next car for sure! More

by joew92405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Lochner
Jun 01, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your wonderful feedback! We're thrilled to hear that you found our team to be attentive, helpful, and conscientious. We're committed to providing excellent service even after the sale, and we're glad to know you'll be returning for your next car. We appreciate your loyalty and look forward to assisting you again in the future!

May 25, 2024

Everyone is always polite and keeps me informed on time. They also will reset my gauge on the side to my setting when I ask. More

by happygrandma.dw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're glad to hear that our team is polite and keeps you informed throughout your visits. We're always happy to help reset your gauge to your preferred settings. If you need anything else, just let us know!

May 18, 2024

He provided excellent customer service. Made things easy to understand. I really Enjoyed working with him More

by issa_rad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your kind words! We're thrilled to hear that you received excellent customer service and found things easy to understand while working with us at Tenvoorde Ford. We're glad to have made your experience enjoyable, and we appreciate your feedback. If you need anything else or have any further questions, feel free to reach out.

May 18, 2024

Good service, Mike is very helpful. Prices are high. Appreciate shuttle service and nice waiting room. More

by JMCDON
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're glad to hear that Mike provided you with good service and assistance. We understand your concern about prices, and we appreciate your feedback on that. We're pleased that you found our shuttle service and waiting room to be convenient and comfortable. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Tenvoorde Ford!

May 16, 2024

I was stuck with a $4,500 bill that should have been covered by warranty. The issue was brought up numerous times since the recall was issued on my truck but I was told numerous times there was no issu More

by trippingondaisies
Recommend Dealer
No
Employees Worked With
Barry Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Tenvoorde Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

May 14, 2024

I would like to say Thank you to the mechanic that worked on my F350. Mr AJ Johnson. I know my truck is in good hands with AJ. I will always request AJ when bringing a vehicle to Tenvoorde Ford More

by demengeju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Johnson
Jul 03, 2024 -

Tenvoorde Ford responded

Thank you for your kind words! We're delighted to hear that AJ Johnson provided excellent service on your F350. Your trust in AJ and Tenvoorde Ford means a lot to us. We'll make sure he knows about your appreciation, and we look forward to assisting you again in the future!

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