Tenvoorde Ford - Service Center

Tenvoorde Ford responded

Thank you for your kind words! We're glad we could assist you in problem-solving and that our shuttle service was helpful. Your satisfaction is our priority at Tenvoorde Ford. Don't hesitate to reach out if you need anything else. We appreciate your support!

Tenvoorde Ford responded

Hello, Thank you for your loyalty and kind words! We're thrilled to hear that you've had awesome experiences with us, both in purchasing vehicles and receiving top-notch service. We appreciate your continued trust and look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.

Tenvoorde Ford responded

Hi Karen, We're thrilled to hear that you had a very satisfactory experience with us and that your vehicle was ready ahead of schedule! Thank you for choosing us for your automotive needs. If you ever need anything else in the future, don't hesitate to reach out. We appreciate your feedback!

Tenvoorde Ford responded

Hi Denise, We're thrilled to hear that Barry provided exceptional service and went above and beyond to address your car's issues! Thank you for sharing your positive experience with us. If you have any further questions or need assistance in the future, don't hesitate to reach out. We appreciate your feedback and your business!

Tenvoorde Ford responded

Hello, We apologize for the inconvenience and disappointment you experienced. This falls short of our standards, and we're truly sorry for the oversight. Your feedback is valuable, and we'll use it to improve our processes and ensure better service in the future. Please don't hesitate to reach out to Craig Schaefer at cschaefer@tenvoordeford.com if there's anything else we can assist you with.

Stacker responded

After I got the truck home. I had to put a gallon of washer fluid in the tank. Checked the break fluid, it was under the low line. Added break fluid to the correct height. The antifreeze fluid was at the low point. Brought that up to spec. There was a tag that said you did an oil change on my windshield, I am positive it was ever done since the oil was really dirty and black when I checked it. I have been changing my own oil for 50 years so I know what it looks like when it’s dirty. I did an oil change myself so I know when it was done and what oil was used. They oil life gauge on the truck said 75%. What a joke. At least now I can start maintaining the vehicle myself and know it is done right. This truck when in my possession will never go over 5k miles on an oil change. You deleted all the work that was done on the truck through the app. When I first got the app I looked to see what was done on the truck for service and I saw the records. Went to add what I did and all the records were gone.

Tenvoorde Ford responded

Thank you for your kind words! We're delighted to hear that you had a great experience with us at Tenvoorde Ford. Providing excellent service to our customers is our top priority, and we're thrilled that you felt welcomed and valued from the moment you walked through our doors. If you have any further questions or need assistance, don't hesitate to reach out to us.

Tenvoorde Ford responded

Hi Scott, we are sorry for your experience and appreciate your business. We too are surprised at how much parts and labor have increased in the past few years. It was a big decision for us to raise our prices so we used a third party company to shop 15 different oil change businesses in the area. These included quick oil change companies, small independent repair shops and franchise dealerships. We chose this price point as it was on the low end of those 15 while having premium quality synthetic blend oil, OEM filters and a multipoint inspection performed by Ford Certified technicians. For the same price (or more) other shops use regular oil, generic filters and don’t tell you what may be coming for maintenance. Plus you hope that technician had some formal training? Price increases have hit us all in every aspect of life, unfortunately Tenvoorde Ford is not exempt from market conditions. If you would like to discuss the matter further please contact David Rodriguez, the general manager at 320-251-0540 Thanks, David Rodriguez General Manager Tenvoorde Ford 185 Roosevelt Rd St. Cloud, MN 56301 d. 320-251-0540 f. 320-251-8918

Tenvoorde Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Tenvoorde Ford. Providing efficient service in a friendly environment is our priority, and we're glad we could assist you with your vehicle needs. If you have any further questions or require assistance in the future, please don't hesitate to reach out.

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear that you had a positive experience with us at Tenvoorde Ford. If you ever need anything else, don't hesitate to reach out.

Tenvoorde Ford responded

Hi Curtis! That's great to hear! It's always reassuring when repairs are completed satisfactorily. If you have any further maintenance or repairs needed in the future, don't hesitate to reach out at Tenvoorde Ford. Safe travels!