Tenvoorde Ford - Service Center

Much better Previous service was disappointing. Called to inform service rep I’d used before was having an off day . 1000 percent better this time. Great Previous service was disappointing. Called to inform service rep I’d used before was having an off day . 1000 percent better this time. Great improvement Mike A. More

Car Repair Service Department was very knowledgeable and courteous. My family appreciates the vehicle loaner. Thank you for the good work. I will definitely r Service Department was very knowledgeable and courteous. My family appreciates the vehicle loaner. Thank you for the good work. I will definitely recommend Tenvoorde Ford. More

Customer service I recently had my vehicle in for a recall and worked with Mike Bower and Mike Asperheim. It went great and they both are great assets to the dealershi I recently had my vehicle in for a recall and worked with Mike Bower and Mike Asperheim. It went great and they both are great assets to the dealership.. More

Good Service I rate service based on the scheduling process, the keeping of schedules, and the work quality. Tenvoorde Ford hit all the goals for our visit on 12/6 I rate service based on the scheduling process, the keeping of schedules, and the work quality. Tenvoorde Ford hit all the goals for our visit on 12/6. The service representative are very good. More

ARE Topper bought through Tenvoorde Leaked - Issue Resolved I bought a 2017 Ford F150 XLT SuperCrew from Tenvoorde Ford in August 2017. I also purchased other accessories, including an ARE topper, through them I bought a 2017 Ford F150 XLT SuperCrew from Tenvoorde Ford in August 2017. I also purchased other accessories, including an ARE topper, through them and the topper was installed a month later. Chris, who is now in charge of accessories, etc., was not the one who sold the accessories to me, but he was extremely helpful in getting my issue resolved. Because of the shape/design of the F150 and the topper, I was getting an inordinate amount of moisture (rain and snow) in the back of the truck which resulted in whatever was in the back of the truck under the topper getting very wet.. Chris contacted Nick, who installs the toppers for Tenvoorde to make him aware of the problem. Chris offered to install a seal kit at no cost to me. What stood out to me was that Chris knew it was an issue with the design of the topper and the truck, but said that he works for Tenvoorde Ford and because of the issues I was having he felt it necessary to make things right. That was Customer Service at it's highest level! Thank You Chris! More

Awesome people who do great work You h ave great people who work for you and tell me honestly what's wrong and how much it will cost to fix it. You h ave great people who work for you and tell me honestly what's wrong and how much it will cost to fix it. More

Mike bower was excellent and straightforward great salesman Mike bower is and excellent salesman I enjoyed buying a truck from him service department on the other hand could use a little touch up I was happy wi Mike bower is and excellent salesman I enjoyed buying a truck from him service department on the other hand could use a little touch up I was happy with everything other than the delay on taking cover and liner out of old truck and put a new truck there was some confusion going on that was out of Mike's hands but Mike stepped in and got the job done xxxx he even went out and change the license plates for me great job Mike keep up the good work I have her get back in Minnesota I'll stop in and say hi if you're still selling trucks and cars have a great holiday More

Most excellent My service guy was awesome! He was right on the ball and I didn't have to wait. He set up the shuttle for me, both to and from my work. He was very pl My service guy was awesome! He was right on the ball and I didn't have to wait. He set up the shuttle for me, both to and from my work. He was very pleasurable. More

Recall on 2018 F150 I am not too pleased as I just leased this vehicle in June 2018. Wiper blade not working since lease and they said they would charge to replace. I am not too pleased as I just leased this vehicle in June 2018. Wiper blade not working since lease and they said they would charge to replace. More

Not the most prepared I had set up an appointment for some service work 10 ahead of time, when I showed up I was asked by the guy who set up my appointment if I had an appo I had set up an appointment for some service work 10 ahead of time, when I showed up I was asked by the guy who set up my appointment if I had an appointment......... So he typed away on his computer and went to the back room came back and let me know my parts weren’t there..... It was a 120 mile round trip day of nothing but he did offer me a car wash for my time...... I left work for this appointment so I wasn’t too happy. Set up another appointment for the following week at 9:30 in the morning. Brought my truck all the way back up there and was told it would be done in less then 4 hours. Went back around 2 and was told it would be another 1 1/2 hours. Soooo left to go eat and got a call a half hour later and was asked if I could leave it there over the weekend and they would finish it on Monday. Not much choice since the problem needed to get resolved. Sooooo another 120 mile round trip AGAIN!!! So yeah I guess my truck is fixed and that’s nice however you all didn’t seem to care much about my time and I don’t care for that much for that. Your service department seemed to be very unprepared and hearing one of your service reps yapping on the phone about how he was sick of people complaining was interesting when you don’t seem to care about my time why would you care about other people’s time. Not really impressed. And this was for warranty recall work for the record. More