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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,215 Reviews

1,215 Reviews of Tenvoorde Ford - Service Center

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July 12, 2024

The staff here is friendly, knowledgeable, and helpful. They are very good at getting my truck serviced while I wait and they don't mind dealing with my aftermarket extended warranty, which takes some ext More

by steve.helgoth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Jul 16, 2024 -

Tenvoorde Ford responded

Hi Steve, thank you for your kind words and for highlighting our friendly and knowledgeable staff. We're glad to hear that we could efficiently service your truck and accommodate your aftermarket extended warranty. Your satisfaction is our priority, and we look forward to serving you again in the future!

July 10, 2024

Chase Olson was extremely helpful, he assisted the staff in troubleshooting and repairing my Ford F350 company truck so I could get on the road right away. I was then able to meet my vehicle demonstration More

by THOMAS.NELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chase Olson
Jul 11, 2024 -

Tenvoorde Ford responded

Hi Thomas, Thank you for sharing your positive experience with Chase Olson and our team! We're delighted to hear that he was able to assist with your Ford F350 promptly and efficiently. Your satisfaction and timely delivery are important to us. Please don't hesitate to reach out if there's anything else we can do for you in the future.

July 09, 2024

After my last oil change we had oil drip onto our garage floor, then within a week the alternator went out on our 2020 Ford F150. The mechanic told us there was oil on the alternator, which was probably th More

by jaycequist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jul 10, 2024 -

Tenvoorde Ford responded

Hello, we apologize for the issues you experienced after your recent visit. This isn't the standard we aim to uphold. Please contact Craig Schaefer at cschaefer@tenvoordeford.com directly so we can investigate and address these concerns promptly. Your satisfaction is important to us, and we want to make sure we resolve this situation to your satisfaction.

July 08, 2024

I came in for an oil change and the service tech cracked my oil pan and didn't install the splash guard back properly. I wasn't made aware of this until I found out, several days later, when there was a big More

by michaeleagle87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maddi Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Tenvoorde Ford responded

Hi Michael, we sincerely apologize for the inconvenience and frustration caused by your recent experience. We appreciate your patience and understanding as we corrected the problem with your oil pan and splash guard. Your feedback is invaluable to us, and we're committed to ensuring every service meets our high standards moving forward. Please contact Craig Schaefer at cschaefer@tenvoordeford.com directly if you’d like to discuss this matter further or have any questions.

July 07, 2024

Barry had been friendly and great with kids. And amazing with communication on what my vehicle needs and costs and time frames. More

by GINA.LEPORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Wobschall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Tenvoorde Ford responded

Thank you, Gina! We're glad to hear that Barry provided friendly service and was great with your kids. We appreciate your feedback on his communication and care for your vehicle's needs.

July 07, 2024

Once you buy and get your money the won't honor there use car warranty they sent me home with bad breaks the should have been replaced, when they do oil changes the don't do the compete job air filter full o More

by Piehl01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Culhane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Lochner
Jul 09, 2024 -

Tenvoorde Ford responded

Hi Robert, we are sorry you feel this way. After you and Kris talked and we paid for the entire service bill of items that are not covered in the Complementary Lifetime Limited Powertrain Warranty, we took you at your word that day that you were happy. Again, sorry we let you down. The brakes measured out at 6mm in the front and 8mm in the back so they were not in need of replacement. We want happy customers so please reach out to Kris again if you would like to discuss the matter further. You can reach him at 320-251-0540 or email him kculhane@tenvoordeford.com

July 07, 2024

Great service and professionalism. Work was done in a timely manner and updates were regular. More

by chone0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear you had a great experience with our service and professionalism. We strive to provide timely work and regular updates. We appreciate your business!

July 07, 2024

Justin Erwin has always handled all my truck repairs professionally and promptly. He strives to make sure the repair is done right the first time which I and know others he has helped greatly appreciate More

by PEKAREK84
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Tenvoorde Ford responded

Thank you for your kind words! We're delighted to hear that Justin has consistently provided professional and prompt service for your truck repairs. We appreciate your recognition of his efforts and the excellent customer service from our entire team at Tenvoorde. We look forward to serving you again!

June 24, 2024

Fantastic great service friendly people great customer service great location fantastic owner love the new look More

by RFPOGANSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Tenvoorde Ford responded

Hi, Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience at Tenvoorde Ford. Providing great service and a friendly atmosphere is what we aim for, and we're glad you enjoyed our new look. We appreciate your feedback and look forward to serving you again.

June 20, 2024

My experience is very quick and informational. Get me up-to-date on what was going on. It was a great experience. I would recommend the dealership to all my friends. More

by rwsteffen79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your positive feedback! We're thrilled to hear that you had a quick and informative experience with us at Tenvoorde Ford. We're glad we could keep you updated and provide a great overall experience. Your recommendation means a lot to us.

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