Tenvoorde Ford - Service Center

My F150 was in for a service recall and I also had the works Was in for a recall and the works device . The work was completed in a very timely fashion . Every one was very friendly and courteous. I live in Elk Was in for a recall and the works device . The work was completed in a very timely fashion . Every one was very friendly and courteous. I live in Elk River and not really convenient for me but I will keep coming back. More

Ford Fusion Awful experience, asked them to fix my wife’s 2011 Fusion heaters blower issue due to bad connection from pigtail. Paid $200 and issue was not fixed p Awful experience, asked them to fix my wife’s 2011 Fusion heaters blower issue due to bad connection from pigtail. Paid $200 and issue was not fixed properly. Proceeded to try and sell me more new parts for another $500. I ended up fixing it myself at home for $130 and 20 minutes of labor. Also when they reinstalled the old resistor it was put in incorrectly. When I went to pick up the car the gal working the desk handed me the key and told me there was a map attached on where the car was out back. I asked if they could have it brought up front so I wouldn’t have to go search through their large lot, apparently that is not included in the customer service package, because she grumbled about it. She finally found someone to get the car and he went out there and started it and cleaned the snow off and proceeded to bring me the key back up to the lobby but not the car to the front! Had to ask again! Was planning on buying our next new F150 through Tenvoorde but will most likely be looking elsewhere now due to the poor customer service experience. Unfortunate as I would prefer to purchase a Ford through the local Ford dealership. More

Great service, friendly personnel We have always had great service. Our appointments are scheduled by friendly personnel in the service department. If there is something that needs t We have always had great service. Our appointments are scheduled by friendly personnel in the service department. If there is something that needs to be looked at, they let you know and make suggestions. It is entirely up to the individual whether or not you want the service department to make those repairs. I have always had good luck with Tenvoorde service department. More

Service My service man Mike is always cheerful and prompt to get me in and out. I love the idea that I can leave my car and get a ride home and back. My service man Mike is always cheerful and prompt to get me in and out. I love the idea that I can leave my car and get a ride home and back. More

Very unhappy Was miss quoted on what my repairs would cost so I ended up paying more than what I was intending to pay. Wasn't offered a loaner while my car was in Was miss quoted on what my repairs would cost so I ended up paying more than what I was intending to pay. Wasn't offered a loaner while my car was in the shop. My husband was told they would give us the catalytic converters back and we never recieved them. More

Car repair I brought my car in for repair and was treated with respect . All the employees were very professional. They explained what was needed to repair my ca I brought my car in for repair and was treated with respect . All the employees were very professional. They explained what was needed to repair my car and answered all my questions with ease. I was very pleased with how the work was done in a timely manner. Thank you for a job well done and with respect and care. More

Always quality service! Barry Jensen and the service techs are always providing excellent service! They go the extra mile and actually care about their customer. It’s worth t Barry Jensen and the service techs are always providing excellent service! They go the extra mile and actually care about their customer. It’s worth the one hour drive for me! More

Great service Fast efficient and knowledgeable. I don't know what else to say except all further repairs will be done at Ford including oil change stop. Fast efficient and knowledgeable. I don't know what else to say except all further repairs will be done at Ford including oil change stop. More

Efficient Service We had an appointment for regular maintenance on our Ford Escape. The appointment went well with very quick and efficient service. The technician an We had an appointment for regular maintenance on our Ford Escape. The appointment went well with very quick and efficient service. The technician and I exchanged a few notes by text to help complete the process in an even more efficient manner! The service was completed before the expected deadline, so I was on my way faster than expected! More

My new preferred service advisor. John Murray is an outstanding asset to your organization. Everytime I have utilized your service department he has gone above and beyond to ensure my John Murray is an outstanding asset to your organization. Everytime I have utilized your service department he has gone above and beyond to ensure my complete satisfaction. He remembers every detail and articulates the plan of action very well. He is the primary reason I continue to drive the 60+ miles to utilize the Tenvoorde Service department for my F-150. More