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1,171 Reviews of Tenvoorde Ford - Service Center
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May 27, 2019
Service work My daughter dropped off the vehicle on her way to work and she was told that there was no service scheduled. She left it and went to work. I received My daughter dropped off the vehicle on her way to work and she was told that there was no service scheduled. She left it and went to work. I received a call and said the heater switches are installed. I said what about the brake job and John said it's not scheduled. I said it should have been. So they also took care of it and called when it was done. My daughter brought it home after work and she informed me that no service was scheduled. I feel I should have received a call and discussed with me. That's part of great customer service. More
by LSCHRODEN
Verified CustomerEmployees Worked With
John Murray
May 23, 2019
Sensors were bad from wires I had a great service advisor (James) he fix my problem and handled everything very kindly. Worked with me on the price and fixing my car the right wa I had a great service advisor (James) he fix my problem and handled everything very kindly. Worked with me on the price and fixing my car the right way the first time More
by nbelanger97
Employees Worked With
James Niemuth
May 21, 2019
First Class Customer Service! My recent visit to Tenvoorde Ford for service on our Expedition was a first class experience from start to finish. The communication throughout the pr My recent visit to Tenvoorde Ford for service on our Expedition was a first class experience from start to finish. The communication throughout the process kept me aware of what repairs were necessary and how long they would take. When our vehicle was ready for pick up and I asked about a credit that I believed existed on our account the service representative applied the discount without further discussion. I highly recommend Tenvoorde Ford and will be happy to return for future service! More
by Scott Bierscheid
Employees Worked With
May 21, 2019
Friendly service Thomas was super helpful and explained everything so I understood! The mechanic was fast with the repair. Will be back if I have e any more problems Thomas was super helpful and explained everything so I understood! The mechanic was fast with the repair. Will be back if I have e any more problems More
by DSAIRHART
Employees Worked With
Tom Mullenmeister
May 11, 2019
Great service from Barry! Barry was very helpful and always kept me in the loop about my service. He was able to get me in on short notice which gave me piece of mind for an up Barry was very helpful and always kept me in the loop about my service. He was able to get me in on short notice which gave me piece of mind for an upcoming trip! More
by rsiltman13
Employees Worked With
May 09, 2019
Friendly people but very expensive. We had rear breaks put on our Edge awhile ago. One of the calipers was hanging up and made a rubbing sound from the start. However, we were off on We had rear breaks put on our Edge awhile ago. One of the calipers was hanging up and made a rubbing sound from the start. However, we were off on a 3 week road trip so we didn't contact Tenvoorde until we returned. I took two weeks to get the car back in for the front brakes to be done. I told them about the bad caliper but they said they didn't find anything wrong. Of course it is still making the rubbing sound on occasion. Yes, they said bring it back if it acts up. But I've got many things to do in life besides spending the better part of a day with a problem that was not my fault. In my opinion if they can't find what the problem is they should replace them. It was VERY expensive to have the rear breaks done! KG. More
by kgradin7
Employees Worked With
I don't remember. But all employees are very respectful and courtious.
May 07, 2019
Mike in the Service Center Mike was amazing and really went above and beyond to address all concerns I had. Even something small, like replacing my windshield wiper fluid spraye Mike was amazing and really went above and beyond to address all concerns I had. Even something small, like replacing my windshield wiper fluid sprayer, he went out of his way to install himself, without an appointment. I’m so appreciative of the quality or service I received and would recommend the service at tenvoorde any time. More
by Alyssa.williams817
Employees Worked With
May 07, 2019
Great service Had bought new tires last falll...and needed a tire fixed They said bring it in... Fixed the tire and was on my way! Saved me a lot of money... Had bought new tires last falll...and needed a tire fixed They said bring it in... Fixed the tire and was on my way! Saved me a lot of money... Always buy road hazard insurance...I hadn't on the new tires.... More
by Mary Harris
Employees Worked With
May 07, 2019
Recall and oil pan leak Good contact during the repair ensuring that I was kept up to date. The recall work was done properly the first time. They did a nice job. Good contact during the repair ensuring that I was kept up to date. The recall work was done properly the first time. They did a nice job. More
by AMKIPPLEY
Employees Worked With
May 06, 2019
Great Service and Staff! They always take good care of me! Whether it is a quick oil change or a warranty issue, every treats me as though they were taking care of a friend. They always take good care of me! Whether it is a quick oil change or a warranty issue, every treats me as though they were taking care of a friend. More
by st
Employees Worked With
James Niemuth
