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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,171 Reviews

1,171 Reviews of Tenvoorde Ford - Service Center

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August 08, 2019

Billing was wrong I brought out 2017 Raptor in for radio work (warranty) plus new tires and an oil change. I was busy so my wife picked up. She ended up paying a higher More

by rtopinka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2019 -

Tenvoorde Ford responded

Thank you so much for taking the time to leave us this helpful feedback!

August 05, 2019

Really good Every time I go in for service they lose a valve stem cover on my tires I think i’m Going to start charging you for them More

by chips43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Popehn
Aug 05, 2019 -

Tenvoorde Ford responded

Thank you for taking the time to leave us this helpful feedback! We'd like to thank you for your business and we hope to see you again soon!

July 27, 2019

Put it back together myself I had to put my truck back toegether, the first time the front under guard was left hanging by one fastner. the 2nd visit I was driving home and the h More

by rschwartz323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris "Oregon" Lucas, John Murray
Jul 30, 2019 -

Tenvoorde Ford responded

Hello Rick, Thank you for bringing your car in and letting us find the resolution to your concern. Hopefully, the service that we provided has changed your mind about this survey. If you have any other concerns or questions please reach out to Craig at cschaefer@tenvoordeford.com. We would be happy to speak with you about your experience.

July 18, 2019

very good It took two trips, but I think this time they fixed the problem. It had a thump coming from the rear end, that did not always happen. More

by thekarls
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Murray
Jul 19, 2019 -

Tenvoorde Ford responded

Thank you for your kind words and for taking the time to leave us this awesome review!

July 13, 2019

Service on Ford Edge Mike Asperheim is truly a professional. He knows my vehicle and helps with any questions or requests I may have. I would recommend Mike and Tenvoorde More

by carainer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Tenvoorde Ford responded

Thank you so much for taking the time to leave us this review and for your kind words about Mike. We appreciate your business and we hope to see you again soon!

July 09, 2019

Great service Service has always been amazing. Unfortunately I have sold my Ford vehicle and will not be servicing my new Dodge with them due to warranty purposes! More

by Juan234
Recommend Dealer
Yes
Employees Worked With
Other Employees : Russ Hoeschen, Tom Mullenmeister, James Niemuth, John Murray
Jul 09, 2019 -

Tenvoorde Ford responded

Juan, thank you so much for taking the time to leave us this review and we are delighted to hear you have enjoyed your experience in our dealership!

July 03, 2019

Detailing This last time I had my car detailed was the best it had ever been done. They did s very thorough job! It was tough getting a car to use but event More

by rjcariveau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 19, 2019 -

Tenvoorde Ford responded

Thank you for leaving us with your detailed yet positive feedback! We are so glad to hear that you had a great experience with us. Make sure to come and see us again soon!

June 29, 2019

Air Conditioner It took two visits but it got done. There was some thing missed the first time but it was quickly fixed the second time, at no additional cost. More

by NavyMidway42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Murray
Jul 07, 2019 -

Tenvoorde Ford responded

Thank you for the great review of our service department! We love to hear that our team continually delivers quick service for you. We appreciate you taking the time to review us, and look forward to servicing your car again in the future!

June 25, 2019

Great service to their customers. My oil change and tire rotation turned into a $950 repair. The part that did surprise me was when a part broke they just charge me for the part not th More

by Fillbrandt23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Jun 25, 2019 -

Tenvoorde Ford responded

Thank you for taking the time to share your experience with us! We are delighted to hear that you had such a great experience with our service staff. We strive to provide all our customers with the very best customer service and we're glad to hear that we were able to hit that mark for you. Thank you for choosing Tenvoorde Ford!

June 24, 2019

My issue was taken care of quickly. I worked again with Mike concerning the problem and he is very easy to work with. I was quite excited about my car noise and he was very calming and More

by Tamatheis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Tenvoorde Ford responded

We pride ourselves on our staff being friendly, and we always try to make our customers feel comfortable. It’s great to hear that you enjoyed your interactions with Mike. Thank you for choosing Tenvoorde Ford and we look forward to working with you again in the future!

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