Tenvoorde Ford - Service Center

Terrible! Appointment made for recall notice. Had to set up different work hours, arrange a shuttle and a ride for work and then told no recall work needed yet! Why couldn’t they tell us that at time of mak up different work hours, arrange a shuttle and a ride for work and then told no recall work needed yet! Why couldn’t they tell us that at time of making the appointment. Obviously it is in the file when it was needed. Will shop gor new service center. Very disappointed. More

It was great Nothing to say other than it was great. I will go there again when I need work to be done. They treat you like you are somebody. Nothing to say other than it was great. I will go there again when I need work to be done. They treat you like you are somebody. More

Took car in for a recall on the pasenger side airbag I attempted on 3 different occasions over several months to schedule a defective air bag replacement and in each case, the dealer refused to provide a I attempted on 3 different occasions over several months to schedule a defective air bag replacement and in each case, the dealer refused to provide a loaner car. The cards I received from Ford instructing me to replace the dangerous defective air bag stated a loaner car could be provided. Every attempt I made to schedule the service I was refused a loaner car. I need a car to get to and from work. I finally took it in during time off I had during the holiday season, when I could do with out a car for the day and walked home and walked back to retrieve my car. The service people I did interact with were very polite and the work seems to have been done well. The refusal by Tenvoorde co.to provide a loaner car is very disappointing. More

Smooth and efficient from start to finish Booked painlessly online and from arrival at the centre to collection of the car on completion it was possible to track the progress on the app. Every Booked painlessly online and from arrival at the centre to collection of the car on completion it was possible to track the progress on the app. Everything went as per the plan and the personnel were professional and courteous throughout. Congratulations to the team at Tenvoorde. More

Truck has 40k miles and I have spent too many hours in the shop. Very disappointing quality. Probably will never buy another. So far truck is junk. the shop. Very disappointing quality. Probably will never buy another. So far truck is junk. More

Clutch repair Great service. We were kept up to date on the progress, and even when an unexpected delay happened, we were contacted immediately and Tenvoorde Ford w Great service. We were kept up to date on the progress, and even when an unexpected delay happened, we were contacted immediately and Tenvoorde Ford worked with us to insure the least amount of inconvenience to us More

20,000 mile checkup Long wait as they were very busy, think I was there over 2 hours. Had tires rotated, oil changed, all systems checked, including windshield fluid! Als Long wait as they were very busy, think I was there over 2 hours. Had tires rotated, oil changed, all systems checked, including windshield fluid! Also showed me the air filter, which I opted to go ahead and replace. The Works Thank you for a job well done! More

Tire replacement This was not particularly pleasant experience just to get my tires replaced. They would not honor in earlier estimate given although although a coupl This was not particularly pleasant experience just to get my tires replaced. They would not honor in earlier estimate given although although a couple months had passed since the original estimate was given. The service person that handled this was not real pleasant. Very disappointed considering this is the fifth new explorer I have bought from Tenvoorde. Check the records. More

Recall Great staff and always keeps me up-to-date on the status of my car. They provide a loaner vehicle if the service call is long or I have other appoint Great staff and always keeps me up-to-date on the status of my car. They provide a loaner vehicle if the service call is long or I have other appointments in the area. More

Great Service The service team, especially Barry, did an excellent job taking care of the service needs on my 2018 F150. Would recommend Tenvoorde service for you The service team, especially Barry, did an excellent job taking care of the service needs on my 2018 F150. Would recommend Tenvoorde service for you next service visit. More