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Tenvoorde Ford - Service Center

St. Cloud, MN

4.3
1,169 Reviews

1,169 Reviews of Tenvoorde Ford - Service Center

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November 23, 2024

The service department was very helpful and professional. Nice waiting area with a fancy coffee machine. More

by lizzie.ishmael
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

Tenvoorde was able to work on my 2019 F350 while I was transiting between Saskatchewan and New England and had problems with the truck. They squeezed me into their work schedule, diagnosed the issues, rep More

by ebaggesen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Tenvoorde Ford responded

Hi, Thank you for sharing your experience! We're glad we could assist you with your F350 and get you back on the road so quickly. It's great to hear that our team at Tenvoorde was able to accommodate you during your travels. We appreciate your kind words and are always here to help when you need us! Safe travels!

November 17, 2024

My first time using the Service Dept. , I usually use the quick service. This dept took much longer than expected. More

by nklaers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Tenvoorde Ford responded

Hi, Thank you for your feedback. We apologize for the delay you experienced during your visit to our Service Department. We understand your time is valuable and are continuously working to improve our processes. Please don't hesitate to reach out if you have any further concerns or need assistance in the future.

November 14, 2024

Good service I recommended. Ms. Maddi is very professional advisor, very helpful and have a very technical knowledge. thanks More

by victorvegalaboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Tenvoorde Ford responded

Thank you for your kind review, Victor! We're thrilled to hear that you had a great experience and that Ms. Maddi’s professionalism and technical knowledge made a positive impact. We truly appreciate your recommendation and look forward to serving you again!

November 14, 2024

Great dealer service rep. Service was diagnosed quickly and problem solved in short order, thanks! More

by MJZABEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cat recall the fellers name but he’d been around a while
Nov 15, 2024 -

Tenvoorde Ford responded

Thank you for your review! We're happy to hear that our service team was able to quickly diagnose and resolve the issue. We appreciate your trust in us and look forward to helping you again in the future!

November 13, 2024

We have always had good service from Tenvoorde Ford. They are professional and keep us informed. I only remember Maddi and Mike. Since we live 90 miles from St.Cloud a loaner vehicle was very much appre More

by kalorentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Tenvoorde Ford responded

Thank you for your kind words! We're glad to hear you've had a positive experience with Maddi, Mike, and our team at Tenvoorde Ford. We truly appreciate your loyalty and are happy that the loaner vehicle made your service visit more convenient. We look forward to assisting you again!

November 11, 2024

Everything went as smooth as it could that day. Everybody was friendly and the service was fast and done, right More

by dkintheoc63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Tenvoorde Ford responded

Hi, Thank you for sharing your experience! We're glad to hear that everything went smoothly and that our team provided friendly and efficient service. We appreciate your trust in Tenvoorde Ford!

November 09, 2024

They are very knowledgeable and they fix what needs fixing. They communicate well with customers. More

by MARYHECK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Tenvoorde Ford responded

Thank you for the great review, Mary! We're happy to hear that you had a positive experience with our team. We always strive to provide excellent communication and service. We look forward to serving you again at Tenvoorde Ford!

November 08, 2024

I will not deal with this center center again, they don't communicate, with each other or customer. Seems like they drop the ball with everything, my experience with them was very poor. More

by tjdahlvang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Warren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Tenvoorde Ford responded

We are sorry to hear about your experience. We understand it is frustrating when communication breaks down like that, especially when you expect a certain level of service. We initially thought the issue was corrected, especially since your communication with Madison was great. It’s disappointing that it didn’t carry through. Your feedback is important, and we would happily speak with you further about your experience. Please reach out to our Service Manager, Craig at cschaefer@tenvoordeford.com. Thank you and we look forward to hearing from you.

November 07, 2024

The staff are very helpful and seem to genuinely care about getting your vehicle fixed right. More

by jason.strand78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Tenvoorde Ford responded

Thank you, Jason! We're glad to hear that our team provided helpful and caring service. We appreciate your feedback and look forward to assisting you again at Tenvoorde Ford!

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