Tenvoorde Ford

I had my vehicle in 15-days prior with the same issue. At that time they charged me to refill AC refrigerant. Then asked me to do it again 15-days later for not finding the issue. At that time they charged me to refill AC refrigerant. Then asked me to do it again 15-days later for not finding the issue. More

First-rate customer service! I don't live in St. Cloud. I was visiting my brother when I noticed a panel cover under my car was loose. I called Tenvoorde, and they told me to bri I don't live in St. Cloud. I was visiting my brother when I noticed a panel cover under my car was loose. I called Tenvoorde, and they told me to bring it right in. They looked under the car, and explained that it was a known defect they see all the time. They re-attached the panel, improvising a fastener, to protect the undercarriage of the care. I was impressed and appreciative. If I did live in St. Cloud, I'd take my car to Tenvoorde whenver it needed work. They treated me right. More

Bad experience and bad services just care about money they didn’t care my car even paid a lot of money still concerned about the service they did my car i am costumer here a long time never had like this they didn’t care my car even paid a lot of money still concerned about the service they did my car i am costumer here a long time never had like this. More

Sales experience was absolutely horrendous. Service department was fine but I’ll never go back now that my free one is used. The sales experience I had at Tenvoorde Ford was the worst I hav Service department was fine but I’ll never go back now that my free one is used. The sales experience I had at Tenvoorde Ford was the worst I have ever experienced. It’s actually kind of unbelievable how hard they tried to distort the numbers in every way possible. I’ve traded many pickups at several different dealerships. Tenvoorde tried to be dishonest with the numbers three different times throughout the sales process. First, was on the “extended warranty” that they just threw in the number without telling me. Second, was on the tax, they tried to charge me full tax on the new pickup instead of on the trade difference (about a $3,500 difference). Lastly, after I had already caught them trying to fudge the numbers twice. I asked the salesman why the payments were still high and not calculating out to the number we discussed over 48 months. He even went on the same auto loan calculator site and came up with the same number I had… The number it should have been. He said he would go talk to finance. He came back and said that it would be the number we discussed when I went to sign the papers. Only to go sign the papers 45 minutes later and the payment was still at the price ($3000 more over the term of the loan) I had questioned him on before that assured me would be correct. All together they had wasted three hours of my time and I had to be on the road for work. I bit the bullet and put more on the down payment (still a decision I regret) and left feeling like I had made the worst deal of my life, but didn’t want to screw around and do it all over again. I trade often because of the miles I put on for work so I try to make it a one time deal because the process always sucks. All in all, they tried to swindle about 10k more out of me that day and I can’t help but think of all the people they have probably done this to and they never catch it. I will never say anything good about Tenvoorde, I usually don’t do these reviews because it’s not worth my time. But in this situation, I will go out of my way to make sure no one else has to experience what I did that day. It is completely unethical and not the way to do business if you want customers to return. It was that of a used car lot experience, trying to take advantage of you at every turn. Certainly not what I would expect from larger new car dealership. If you do insist on doing business with Tenvoorde, DO YOURSELF A FAVOR and make sure you back figure the numbers. I can almost guarantee that you will catch them trying to swindle more money out of you somewhere. Oil change I got there was fine and service was good. But I will use my ford points anywhere other than Tenvoorde in the future. More

Mike Asperhiem, is like a trusted brother when he recommends service or explains service to our vehicle. I highly trust him and his opinion on all decisions made on service to our vehicle. recommends service or explains service to our vehicle. I highly trust him and his opinion on all decisions made on service to our vehicle. More

dont' want to do a reply and don't appreciate it being a requirement for this survey requirement for this survey More

Very pleasant and professional staff. The provided rental vehicle was clean and almost new. It took an extra day to complete the warrantee repairs, but the rental that was provided made t The provided rental vehicle was clean and almost new. It took an extra day to complete the warrantee repairs, but the rental that was provided made that a non-issue. thanks. More

Great service! Had my truck in and out in no time, plus gave me a ride to work. Had my truck in and out in no time, plus gave me a ride to work. More

Great service, fast friendly efficient all the way around from the advisors, technicians and managers. from the advisors, technicians and managers. More

Would like to give a Special thanks to Maddie she was excellent very polite and helpful excellent very polite and helpful More