Tenvoorde Ford

Maddi was great to work with, if it wasn't for her, this rating would be 1 star. However, the service department themselves, not so much. I was quoted for 4.5 hour job to complete changing a bumper afte rating would be 1 star. However, the service department themselves, not so much. I was quoted for 4.5 hour job to complete changing a bumper after someone backed into me. After 6 hours I checked in to see the process. Still not done, will be done in another 2 hours (8 hours total). That didn't work as I had an appointment I had to make it to. I was told they would hurry to get buttoned up in 1 hour. They didn't get it done in time, and I let them know to keep it for the day to finish. I was offered a loaner vehicle to use to go to the meeting, which worked for me. Left for the day, told to come back in AM to pick up vehicle. Arrived the next day (pickup was supposed to be done night before), and found the vehicle was not ready. They had another part that was broken that they have to order, will be in 2 days. (Now 9 plus hours working on vehicle, still not finished) They allowed me to use loaner vehicle to take to work. At about 1:30pm 2nd day, they brought my vehicle back to me as I needed it for the weekend. They did offer a couple of oil changes to make up for issues, which is a nice gesture. Not thrilled with the service department. Maddi is great, she kept me in the loop during the whole ordeal. More

Tim is helpful and treats customers with kindness and respect! Hope he is returning after medical leave. respect! Hope he is returning after medical leave. More

They have great auto mechanics and service writers. Wish ford would come up with an edge and f150 plug in hybird with keyless entry. Wish ford would come up with an edge and f150 plug in hybird with keyless entry. More

Keven Jonel;y in the service department is 5 star for sure. He is committed to making the service experience easy and comfortable. sure. He is committed to making the service experience easy and comfortable. More

You guys found the right used vehicle that I was looking for, the more I use the 2011 escape the more I enjoy driving it for, the more I use the 2011 escape the more I enjoy driving it More

Mike has gotten to know me over the past 7 years and I him. Most of the work has been under warranty or recall. I feel like we work well together. He knows that when I need to put air in the tires because him. Most of the work has been under warranty or recall. I feel like we work well together. He knows that when I need to put air in the tires because of the cold weather I like to do it myself. I look forward to my next visit. Thank you Mike More

They were very helpful and we are pleased with the way we were treated. We will recommend them . were treated. We will recommend them . More

You Replaced defective tires that came with the purchase. But, you installed them on bent wheels that came with the car. How will this help with the vibration and wobble when driving? But, you installed them on bent wheels that came with the car. How will this help with the vibration and wobble when driving? More

I appreciate Sam’s hard work as well as Scott’s. The finance guy did a great job as well. I got four prices on the same truck in three minutes, that’s not fun. But overall not a dealbreaker. The finance guy did a great job as well. I got four prices on the same truck in three minutes, that’s not fun. But overall not a dealbreaker. More

George was very knowledgeable, and answered all of our questions. Have done business before at Tenvoorde. questions. Have done business before at Tenvoorde. More