Tenvoorde Ford

Bought a 2020 Ford Escape. The Escape had some issues that needed fixing. I liked Zach’s personality and he is very good at his job. He said he’d keep in touch with me as to wh The Escape had some issues that needed fixing. I liked Zach’s personality and he is very good at his job. He said he’d keep in touch with me as to when I could pick the vehicle up. He never got back to me when he said he would. He had some personal issues so then it should had been turned over to another salesman. I am from out of town so it was another hour drive to go pick the Escape up. I was told my trade-in had issues - the power seat wasn’t working and it had a lot of rust underneath. I know a person that called about it and was told there were no issues with it and the rust was just surface rust. Seeing the price they listed it for I feel like they really “took” me for the trade-in. I’ve learned my lesson from buying on impulse. I love the Escape but I wished I would had checked elsewhere. Will not recommend this dealership. More

Don’t know Chad Williams. Never got back to me when they said they would. Really “took” me on my trade-in. I will not be a referral for them. Never got back to me when they said they would. Really “took” me on my trade-in. I will not be a referral for them. More

They were nice to deal with but didn’t listen when I told them the problem which then resulted in several extra trips. I’m an hour away so it costed a lot besides my time. Then they expected me to pay a seco them the problem which then resulted in several extra trips. I’m an hour away so it costed a lot besides my time. Then they expected me to pay a second $100 deductible after fixing a different issue I didn’t ask them to fix and realizing the problem was what I told them in the first place. More

They struggle with trying to fix the vehicle. Owned it for 3 months and had it in 4 times. Now they won't even return phone calls. Very poor service. Owned it for 3 months and had it in 4 times. Now they won't even return phone calls. Very poor service. More

Everything was great. They helped with any questions or concerns I had. Made buying my first new car easy! They helped with any questions or concerns I had. Made buying my first new car easy! More

Great customer service. Friendly and made sure I had been informed of what technician was doing. Friendly and made sure I had been informed of what technician was doing. More

Maddi was excellent to work. She had them do exactly what I wanted. Nice neat job and done ahead of time. She called me as soon as done. No Surprises! Thanks She had them do exactly what I wanted. Nice neat job and done ahead of time. She called me as soon as done. No Surprises! Thanks More

Overall it seems to be a good dealership, however I purchased a used vehicle (2020) and I was only given one fob, and little effort was made to get me a second one. purchased a used vehicle (2020) and I was only given one fob, and little effort was made to get me a second one. More

Nothing bad to say. Don’t always use your service can be more expensive then others Don’t always use your service can be more expensive then others More

George was great to work with! Super responsive and easy to get ahold of anytime. I also appreciated how he took the time to explain all my options without being pushy in any way. Super responsive and easy to get ahold of anytime. I also appreciated how he took the time to explain all my options without being pushy in any way. More