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Tenvoorde Ford

St. Cloud, MN

Overview
Employees
Reviews
Vehicles
4.4
1,992 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
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185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 1,992 reviews

February 05, 2024

Everyone but Alex is crap the communication sucks xxx I got an estimate wasn't close and it's been 2 weeks still no plates no communication and on top of that my truck had problems the day I bought it More

by Austinpohl320
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Sanchez
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Feb 24, 2024 -

Tenvoorde Ford responded

Hi Austin, Thank you for bringing this to our attention. We apologize for the issues you've experienced. Your satisfaction is important to us. Please reach out to David Rodriguez at drodriguez@tenvoordeford.com so we can address your concerns and improve our communication. We appreciate your feedback and the opportunity to make things right.

February 04, 2024

Barry is an outstanding service rep for Tenvoorde! He is incredibly knowledgeable and absolutely customer friendly. Represents Tenvoorde, and at the same time advocates for the customer. More

by erinlorae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your kind words, Erin! We're thrilled to hear that Barry has provided you with outstanding service. We appreciate your feedback and look forward to serving you again in the future!

February 02, 2024

Pleasantly surprised. Didn't feel like I was trying to be taken advantage of. Will definitely Use them again for a vehicle purchase. Alex and Chris were both very pleasant More

by Bill Brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kris Culhane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sanchez
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Bill! We're thrilled to hear about your positive experience with us. Providing a transparent and fair experience is our priority, and we're glad you felt comfortable throughout the process. We look forward to assisting you again in the future for your vehicle needs!

February 02, 2024

justin did a great job explaining the service that was needed, and the service was completed promptly More

by PRECISIONPROPCYCLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that Justin provided you with great service and explained everything clearly. Prompt completion of service is important to us, and we're glad we could meet your expectations. If you need anything else in the future, feel free to reach out.

February 02, 2024

Everything was great, good job by all employees i worked with. Thankl you all again for the great service. More

by RATCHET71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're delighted to hear that you had a great experience with us. Providing excellent service is what we strive for, and we're glad to know our team met your expectations. Your appreciation means a lot to us. If you need anything else in the future, don't hesitate to reach out.

January 29, 2024

Both Taylor and Chad were very accommodating in answering my questions and addressing my concerns working through my new vehicle purchase. More

by dmills0001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Wobschall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Tenvoorde Ford responded

Hello, Thank you for your positive feedback! We're glad to hear that Taylor and Chad provided you with accommodating service and addressed your questions and concerns during your new vehicle purchase. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your business!

January 28, 2024

I was there 3000 miles ago same service I normally get tire rotation and oil change price out the door $59.99 now I went recently now the dam price is $89.00 for basic oil change this should be way cheape More

by Reviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for sharing your concerns. We apologize for any confusion regarding our pricing. Your feedback is valuable to us. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com so we can address your questions and ensure transparency in our services. We appreciate your communication and hope to resolve this matter to your satisfaction

January 27, 2024

Alex was very accommodating by delivering our vehicle to our home. He was knowledgeable and willing to find out the answers to our questions. More

by PJkrebs91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kris Culhane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sanchez
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're delighted to hear that Alex provided you with excellent service by delivering your vehicle to your home. Accommodating our customers' needs and providing knowledgeable assistance is what we aim for. If you have any further questions or need assistance in the future, feel free to reach out.

January 27, 2024

Since buying my Explorer I have had nothing but pleasant experiences I always recommend them to my friends and family More

by fishrmnmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your loyalty and recommendation! We're thrilled to hear that you've had nothing but pleasant experiences with us since purchasing your Explorer. Providing excellent service to our customers is what we strive for, and we appreciate your support. If you or your friends and family need anything in the future, don't hesitate to reach out.

January 27, 2024

They were able to diagnose my car problem fast and take care of the problem More

by rdutter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're pleased to hear that we could quickly diagnose and resolve the issue with your car. Providing efficient service is our priority, and we're glad we could meet your expectations. If you need anything else in the future, don't hesitate to reach out.

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