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Tenvoorde Ford

St. Cloud, MN

Overview
Employees
Reviews
Vehicles
4.4
1,989 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
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185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 1,989 reviews

March 14, 2024

Purchased a 2020 F150 king ranch We purchased under coating, Paint sealant, We dropped the truck off over night came to pick it up asked if everything was done was told yes. Got home looked under the t More

by Stacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Lochner
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Mar 15, 2024 -

Tenvoorde Ford responded

Hello, We apologize for the inconvenience and disappointment you experienced. This falls short of our standards, and we're truly sorry for the oversight. Your feedback is valuable, and we'll use it to improve our processes and ensure better service in the future. Please don't hesitate to reach out to Craig Schaefer at cschaefer@tenvoordeford.com if there's anything else we can assist you with.

Mar 16, 2024 -

Stacker responded

After I got the truck home. I had to put a gallon of washer fluid in the tank. Checked the break fluid, it was under the low line. Added break fluid to the correct height. The antifreeze fluid was at the low point. Brought that up to spec. There was a tag that said you did an oil change on my windshield, I am positive it was ever done since the oil was really dirty and black when I checked it. I have been changing my own oil for 50 years so I know what it looks like when it’s dirty. I did an oil change myself so I know when it was done and what oil was used. They oil life gauge on the truck said 75%. What a joke. At least now I can start maintaining the vehicle myself and know it is done right. This truck when in my possession will never go over 5k miles on an oil change. You deleted all the work that was done on the truck through the app. When I first got the app I looked to see what was done on the truck for service and I saw the records. Went to add what I did and all the records were gone.

March 13, 2024

Just a heads up. I Cindy purchased the vehicle, took out the loan in my name however: you have Wayne’s number down to call, and his email. As I previously worked f More

by Cindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Gerwing
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Mar 14, 2024 -

Tenvoorde Ford responded

Hi Cindy, We appreciate your feedback and will ensure that all future communications regarding your vehicle are directed to you. We're glad to hear that your overall experience was great, and we're pleased that our sales and finance teams provided excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your business!

March 11, 2024

Great Customer Service, very helpful, very responsive! 10/10. Jade answered questions quickly and was very easy to work with. More

by mbeugen
Recommend Dealer
Yes
Employees Worked With
Jade Aanenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience with our team at Tenvoorde Ford. We appreciate your business and look forward to serving you again in the future. If you have any further questions or need assistance, feel free to reach out to us anytime.

March 11, 2024

Great service throughout the business, from walking thru the door, no matter what your visit pertains to. Keep up the great service. More

by katea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Tenvoorde Ford responded

Thank you for your kind words! We're delighted to hear that you had a great experience with us at Tenvoorde Ford. Providing excellent service to our customers is our top priority, and we're thrilled that you felt welcomed and valued from the moment you walked through our doors. If you have any further questions or need assistance, don't hesitate to reach out to us.

March 10, 2024

I constantly go back and sometimes I wonder why, the prices have doubled in the last year or so and the quality of work sometimes is to be desired. I have waited for hours upon hours because they are ba More

by scott_gallion
Recommend Dealer
Yes
Employees Worked With
Don't remember the new advisor in the Quicklane
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Mar 12, 2024 -

Tenvoorde Ford responded

Hi Scott, we are sorry for your experience and appreciate your business. We too are surprised at how much parts and labor have increased in the past few years. It was a big decision for us to raise our prices so we used a third party company to shop 15 different oil change businesses in the area. These included quick oil change companies, small independent repair shops and franchise dealerships. We chose this price point as it was on the low end of those 15 while having premium quality synthetic blend oil, OEM filters and a multipoint inspection performed by Ford Certified technicians. For the same price (or more) other shops use regular oil, generic filters and don’t tell you what may be coming for maintenance. Plus you hope that technician had some formal training? Price increases have hit us all in every aspect of life, unfortunately Tenvoorde Ford is not exempt from market conditions. If you would like to discuss the matter further please contact David Rodriguez, the general manager at 320-251-0540 Thanks, David Rodriguez General Manager Tenvoorde Ford 185 Roosevelt Rd St. Cloud, MN 56301 d. 320-251-0540 f. 320-251-8918

March 10, 2024

Jade answered all our questions and kept us up to speed on our new vehicle. More

by Rick.Hogenson
Recommend Dealer
Yes
Employees Worked With
Jade Aanenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Tenvoorde Ford responded

Thank you for sharing your experience with us! We're delighted to hear that Sam and Chad provided you with knowledgeable and helpful service. We appreciate your business and hope to assist you again in the future. If you have any further inquiries, don't hesitate to reach out.

March 10, 2024

Sam and Chad were very knowledgeable and easy to work with. They both answered all my questions. More

by cinanjar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Andreasen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Tenvoorde Ford responded

We're delighted to hear that Sam and Chad provided you with exceptional service at Tenvoorde Ford! If you have any further questions or need assistance in the future, feel free to reach out. Safe travels in your Ford!

March 08, 2024

Very friendly to deal with. Felt comfortable made you feel like you mattered. Highly recommend More

by troynovakconstruction
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with us at Tenvoorde Ford. Providing friendly and comfortable service is important to us, and we're glad to know that you felt valued during your visit. We appreciate your recommendation and look forward to assisting you in the future.

March 08, 2024

Great service and a friendly environment, got the service I need without delay and a ride to work and back to pick up my vehicle. More

by service311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lane
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Mar 09, 2024 -

Tenvoorde Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Tenvoorde Ford. Providing efficient service in a friendly environment is our priority, and we're glad we could assist you with your vehicle needs. If you have any further questions or require assistance in the future, please don't hesitate to reach out.

March 05, 2024

Great communication. Worked me into the schedule quickly and performed the work professionally. Overall pleased with this dealership. More

by V_TRUJILLO29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jonely
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Mar 06, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear that you had a positive experience with us at Tenvoorde Ford. If you ever need anything else, don't hesitate to reach out.

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