Tempe Kia

Friday, May 27, 2011 7pm After dinner, we decided to Friday, May 27, 2011 7pm After dinner, we decided to drop by Tempe Kia and look at the 2011 Sportage. We were greeted by saleman, Brent Bush and we Friday, May 27, 2011 7pm After dinner, we decided to drop by Tempe Kia and look at the 2011 Sportage. We were greeted by saleman, Brent Bush and we discussed what we were looking for. Brent did his best to match us to the vehicle we came to see. However, being near the end of the 2011 season, they had few to choose from. Brent took the time to show us other options in 2011 & 2012 models. He even stayed well past closing time on a Friday night to make sure all our questions were answered and that we got to test drive any vehicle that was of interest to us. We came back Saturday and we struck a deal on our favorite which turned out to be a 2012 Sorento. During our search, Brent offered no sales pressure to put us into something we really didn't want. He just offered information on each vehicle that we test drove to help us make an informed decision. Overall, an exceptionally comfortable experience. More

Had spoken to Bob prior to going into the dealership. Upon going to the dealership I called him to tell him we would be going in to see the Kia Sportage. I had previously wanted to see the Sorrento but Upon going to the dealership I called him to tell him we would be going in to see the Kia Sportage. I had previously wanted to see the Sorrento but when I got to the dealership I realized when I saw it in person it just was to big for me to drive. I had a toyota rav before so the sportage was exactly what I wanted. Bob was very courteous and very patient with us. He got for us exactly what we wanted. The payment was very important and we got it. kudos to Mr. Kimsey"""" He followed up with a call to see how I was doing with my car and I totally enjoyed thank you again. Nora Mercado More

Justin Bean did a great job showing us how we can own a Kia Soul today! He took the time to make our deal happen. His professional attitude and superior product knowledge made buying a Kia a great experi Kia Soul today! He took the time to make our deal happen. His professional attitude and superior product knowledge made buying a Kia a great experience. We would definitely do more business with Justin. More

I had made a decision to purchase the Kia Soul Plus about a year ago. I called Tempe Kia and spoke over the phone with Mike Sargent, he was very helpful. All of the sales people were very informative and hel a year ago. I called Tempe Kia and spoke over the phone with Mike Sargent, he was very helpful. All of the sales people were very informative and helpful which includes Greg Dayley,Chris and Michele. James Duet was very good to me and explained how the car works, he also helped to arrange to have my windows tented. The finance director made it all work, Chris Fredlake, obviously in regards to getting me financed with the right lender. I have to say, Greg was great he went with me for the drive and explained how the car works, ect....I would definately recommend this dealership and already have to 2 of my friends so far! Thanks guys!!!! Mistie Smith/Chandler AZ More

I walked out of dealerships in Vancouver, Washington and Salem, Oregon because they tried to give me the run around. I am 58 years old and retired with over 32 years in law enforcement. Tempe KIA was an Salem, Oregon because they tried to give me the run around. I am 58 years old and retired with over 32 years in law enforcement. Tempe KIA was an excellent ambassador for KIA. I was extrmely impressed with the Sales Consultant, Keith Baize. He was very professional as well as friendly and made the purchase a pleasant experience. I would highly recommend this young man to any person looking for a KIA. Chris Fredlake also facilitated the formal paperwork very smoothly and efficiently. Thank you Tempe KIA. More

We just bought a beautiful Orange Kia Sportage at MARK KIA and had a top notch experience. We were going to buy at TEMPE KIA but did not because the manager was arrogant, didn't follow through and treated KIA and had a top notch experience. We were going to buy at TEMPE KIA but did not because the manager was arrogant, didn't follow through and treated the salesman and us dismissively. We first went to Tempe KIA after researching the orange premium package Sportage we wanted. Along with our salesman, James Lee (who was friendly, helpful and conscientious) we talked to his manager. The manager said he absolutely could get us what we wanted, but he'd have to order it from out of state. He said he'd look for the car we wanted somewhere close to AZ and call us. We did a test drive on a different color Sportage with the options we wanted and liked it. Good to go. The salesman continued working with the mgr to find one they could bring from out of state. We asked the mgr to check in California and Oregon. He said he would. Once the manager found it, the mgr would call us with the price. The next day the mgr called us to say none were available on this side of the country, just in the northeast. They could and would order it for us, but from that far away, the transport would be pricey. Other option was to order from the factory but it was uncertain how long it would take to actually take possession of it. We would have to put down a deposit and wait. We wanted to go ahead and get the car from out of state. The salesman was eager to help us and worked with us for several weeks. The mgr said he would get more info and call us back in the next day or so on the details. A week went by. No call. I called the salesman. The salesman transferred me to the mgr who didn't return two messages. Another week went by. Still no call from the manager. By this time it was almost three weeks. The salesman's superior did not cooperate with his efforts to help us find what we wanted. His manager seemed to think we were not serious buyers. The salesman was in the middle, trying his best. We finally called the salesman and thanked him for his time and effort. explaining that we'd take our business elsewhere because the manager was unprofessional and disrespectful to both us and to the salesman. The salesman seemed sincerely embarrassed and apologetic. We felt badly for him. Our TEMPE KIA salesman was conscientious and helpful but his superior was not. The manager treated us and their salesman dismissively, and was very arrogant. The manager misled us (I could use a stronger word) about the availability of the car we wanted. We wasted three weeks. Bottom line NO TEAMWORK at TEMPE KIA. Sale lost. TEMPE KIA obviously wanted to sell us what we didn't want from their lot, while stringing us along about what we did want, to wear us down. It was unfair to us, and to their salesman who worked so hard to try to get us what we wanted. The next day we called MARK KIA after hearing and reading good things. Told them what we wanted. They checked immediately. Tuned out the car we wanted WAS available in Oregon. We made an appt to meet with them the next day. At MARK KIA our salesman was terrific as were all who were involved. At MARK KIA they worked as a unified team. That night we bought the car at a fair price. It arrived a week later from Oregon. We couldn't be happier. More

I am a first time buyer and I was looking forward to shopping for a new car. I got a phone call from Mike Salsa and he was by far the rudest most inconsiderate horrible person I have ever spoken to. He shopping for a new car. I got a phone call from Mike Salsa and he was by far the rudest most inconsiderate horrible person I have ever spoken to. He basically killed my dreams of the car I want and I had to keep repeating myself that I had a twenty thousand dollar check ready to sign but apparently he said it was not good enough. I have never been so frustrated or upset in my life. More

I enjoyed my working with Temp Kia. They had a large selection of vehicles and had exactly what I needed at the price I wanted. Who else would go the extra mile but to come to my home and move a freezer selection of vehicles and had exactly what I needed at the price I wanted. Who else would go the extra mile but to come to my home and move a freezer so my new car would fit in my garage. This dealership is awesome, especially Wade Baize. More

I went in for an oil change at a car oil/brake franchise and was told that I needed new brakes on my Kia immediately, in addition to a few other emergency and costly repairs. Though the salesperson advised and was told that I needed new brakes on my Kia immediately, in addition to a few other emergency and costly repairs. Though the salesperson advised that I not leave the shop without all of the repairs, I spoke to a family member who is a mechanic who told me that I should leave the shop and get a second opinion. I went to a second shop where I was told that I should get new brakes. In addition, that shop told me that one of my rear wheel cylinders was leaking brake fluid and I needed to get that repaired immediately. Again, the second shop recommended that I get a few other costly repairs as well as fix the rear wheel cylinder that day. Again, I called my family member who told me to go somewhere else after I described what they had told me. Though I thought a dealership service center would be more expensive, I decided to call Tempe Kia to figure out what was really wrong - if anything - with my Kia. The folks in the service department were very considerate, patient, and helpful in explaining complex car issues in layperson terms. The shop manager told me he had never heard of a rear wheel cylinder leaking on my type of Kia. Also, when I told him about a few other repairs that the shops recommended, he told me that my Kia didn't even have several of those parts on it. When I took my car in the following day for an appointment, the service center was quick and efficient in looking at my car and making a few recommendations. In particular, the manager took quite a bit of time to sit down with me to explain exactly what maintenance should be done on my car (no new brake pads, brakes, or new rear wheel cylinders were needed), what could wait and how long it could wait, and what didn't need to be done. I had conducted some local price research by calling around to shops in the Phoenix area about the recommended maintenance, and I was surprised to find out that Tempe Kia was on the low end of estimates. I had them do the minor, fairly inexpensive maintenance recommended for a Kia with my mileage, and walked out of the shop with a car that has never run better and feeling like I had finally been treated with respect and honestly - something that I have rarely felt at car service centers as a woman. I couldn't be happier with the all around service experience at Tempe Kia and would highly recommend the shop to others. More

I went to a few Dealers in the Valley,since there were so many adds in the paper.I called a few of them and Tempe Kia (Michael Salsa) was the first to respond,he was very helpful in our first phone call. many adds in the paper.I called a few of them and Tempe Kia (Michael Salsa) was the first to respond,he was very helpful in our first phone call. So I set up a time to come in and look at a few cars. When I showed up the called was right up front,ready for me to drive. Michael went over all the equipment and different features on the Kia Optima with me and assured me this would be a very easy deal. So we came in and started the deal,and low n behold it was the easiest car buying experience I ever had,no fictitious dealer add ons,just a honest and straight forward deal. Highly recomend,great salesperson,great finance (Michelle Frye) Do yourself a favor looking for great customer service go to Tempe Kia. More