Tempe Kia

Went to Tempe Kia to look at Kia Souls not expecting to buy a car. However, they gave me an offer I couldn't turn down and weren't pushy about it. buy a car. However, they gave me an offer I couldn't turn down and weren't pushy about it. More

I went to the dealership hoping to test drive a 2011 Kia Soul that was available under the leader ad. As I pulled into the dealership and got out of my car, I was greeted by Justin. He knew I was coming be Soul that was available under the leader ad. As I pulled into the dealership and got out of my car, I was greeted by Justin. He knew I was coming because of my calling ahead and he knew I wanted to test drive that Kia Soul. Unfortunately someone else was taking the only one that was left on the lot under the special price. So we headed in and started the paperwork, in hopes of snagging that car first. Once the car came back we took it for a test drive. I fell in love with the car. I had already test drove an automatic transmission else where, but the standard transmission was so much more fun! So we get back to the dealership and Justin goes to talk to management about the only car left. He came back with some not so great news. Since someone else already had dibs on that car, I couldn't have that one. But then things changed to good. He told me they can trade what they have on the lot with another dealership to get the car I really wanted. I was elated! I was able to get the car I wanted at the price that was good for me. I had to wait another day, but it was totally worth it! Justin made this whole process good for me. He treated me as a friend throughout, not like another customer. Thank you! More

THANK YOU to Justin Bean for all of your help! He was very patient and answered any question I had. Highly recommend seeing Justin when purchasing a car! very patient and answered any question I had. Highly recommend seeing Justin when purchasing a car! More

He made the experience very easy and understandable. I didn't have the best credit in the world, but he was able to work out a reasonable loan with very acceptable conditions. didn't have the best credit in the world, but he was able to work out a reasonable loan with very acceptable conditions. More

Needed my car serviced and I have been there before and I had good service so I was not too nervous, but when I called the service area, the woman on the line was not very friendly. When I got there the woma had good service so I was not too nervous, but when I called the service area, the woman on the line was not very friendly. When I got there the woman seemed like I was a bother. She was texting and chatting about weddings and personal life. Normally things like that do not bother me, but I felt very uncomfortable and as woman its already a nerve wracking task. Service was great the last few times not so much my last. I would still recommend this place, just a clean up of what great quality customer service really means More

Short answer: dishonest and pulled tons of tricks. Some tricks are expected, but using the wrong credit score to justify rates and trying to sneak money into monthly payments (and by that I mean "we got yo tricks are expected, but using the wrong credit score to justify rates and trying to sneak money into monthly payments (and by that I mean "we got you approved at 8.9%" and the math added up to them putting the payment at much higher than 8.9%). Flat our liars and extremely unethical. Long answer: Let me share my experience. I'll preface it with: we love the car, I'll shoulder my end of the responsibility for not being thorough enough to question everything, and no, I didn't go in expecting 1.9% APR. For the record, I can document the credit discrepancies (well I can't show what they showed me, but I do have documentation that the number the banks had were significantly higher than what they showed. Brandon Hawes (You) reviewed in the last week Quality Poor to fair Appeal Poor to fair Service Poor to fair Worth reading if you are considering buying from Tempe Kia: We love our car but the negotiation process was sub par, to be nice. They lied almost every step of the way. You know this going into any dealer, but the two most notable things they pulled on us were: 1. for finance, they pulled our credit. he told me they couldn't get us certain rates because our score was too low. he showed us a print out of our credit score. Shame on me for not pushing the issue, but they showed us the lowest score of the three pulled and told me mine was a (removed, but lower than what they submitted to the lenders) and my wife was (removed, same as above) and that's why we needed a higher rate. We just got one of the denials in the mail and it says plain as day that mine was a (removed, but higher than they showed us) and my wife's was a (removed, same as above). So clearly they used this to jack up our rate. Obviously, again, shame on me for not pushing the issue when I knew it should have been higher, but what kind of ethics does that show to show me a lower score than what was being used on the approval. 2. I caught this one before we signed... we switched from going after a Sorrento to a Soul to keep the price down. They had me approved at one rate: 8.9% (which was inflated due to issue 1). When we switched cars, I told him that this one makes more sense and should put our payments in the low to mid $300s per month. He said he got the 8.9% approved on the new car choice and that our payment was $352. Something didn't sound right based on the numbers, so when we sat down to sign, I ran the numbers myself (total loan with number of months at the rate approved). The actual payment was actually $330. They just tried to slide the extra $20 a month in there hoping I would miss it. I called them out on it, and the finance guy (Kiko) said "Oh, I'll make that adjustment" and tried to pass it off on me as "well that's what you agreed to." There was plenty more to say this place is just as shady as can be when it comes to car deals, but those are the two most unethical ones I can think of. I'm not sure how they can justify flat out doctoring numbers like credit score and payment, but "that's just how it works," right? John was my sales guy and Kiko was the finance guy. I'll share my side of the blame for not being more thorough, but come on... More

My experience with this Dealership was pleasant and timely.I would reccomend this group to anyone looking for a good dealership. It was almost fun ! timely.I would reccomend this group to anyone looking for a good dealership. It was almost fun ! More

Stacey was great with helping me trade in my vehicle and selecting the car that was going to work for me best financially! Thank you! selecting the car that was going to work for me best financially! Thank you! More

Wanted to Thank Freddie Recardo for being such a wonderful sales person. Went to two other Kia Dealerships where the service was terrible, and this was the a great experience. Thank You Freddie for wonderful sales person. Went to two other Kia Dealerships where the service was terrible, and this was the a great experience. Thank You Freddie for being honest and fair. Will recommend this dealership to all of my friends..... More

My excellent experience with the is dealership is primarily attributable to the salesman I worked with. Barry Vogel is the type of person we all hope to encounter at a dealership. He is direct, hon primarily attributable to the salesman I worked with. Barry Vogel is the type of person we all hope to encounter at a dealership. He is direct, honest, personable and trustworthy. I genuinely felt like he was working for me, his client, to get the best deal possible. More